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Build a good relationship with your clients by understanding their needs in a better manner

80726AE: Customer Service in Microsoft Dynamics CRM 2016 Training Online

Build a good relationship with your clients by understanding their needs in a better manner

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Instructor-Led Online Training

  • 16 Hrs Training
  • Training Certificate
  • Learning Access
  • Certified Trainer
  • Hands-On Sessions
$ 225
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
16 Dec 2017 30 Dec 2017 16 06:00 PM - 09:00 PM Sat, Sun
23 Dec 2017 06 Jan 2018 16 06:00 PM - 09:00 PM Sat, Sun
06 Jan 2018 20 Jan 2018 16 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016. The aspirant will learn about the different types of Service Level Agreements and discover the differences between them and will also be able to discover the benefits of PowerBI service dashboards.

This training course guides you through the process of dealing efficiently with your customers with the Microsoft Dynamics CRM 2016, and provides insight on managing all related correspondence, documents, contacts and conversations. This course also demonstrates the process of working with customers, and explains how to provide timely and cost effective resolutions to customer issues.

After the successful completion of this course, you will be able to Explore the main components of working with cases including converting cases from activity records, Learn how to add cases and activities to queues, Examine the process of creating, editing, and publishing knowledge base articles, and much more. This course also helps you prepare for the MB2-714 exam.

Course Contents

Course ContentDetailed Course Topics
  • Introduction to Service Management
  • Case Management
  • Knowledge Base
  • Queue Management
  • Service Level Agreements
  • Entitlements
  • Service Scheduling
  • Interactive Service Hub
  • Unified Service Desk
  • Service Management Analysis
  • FieldOne
  • Voice of the Customer

Target Audience

  • Application Consultant
  • Technological Consultant

Certification

The candidates will receive a training certificate from Multisoft Virtual Academy after the completion of 80726AE: Customer Service in Microsoft Dynamics CRM 2016 Training Online.

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