Cyara Agent Desktop Automation Training

The Cyara Agent Desktop Automation Training by Multisoft Virtual Academy is a specialized program designed for professionals seeking to streamline and automate contact center agent desktop operations. Cyara’s Agent Desktop Automation (ADA) enables the end-to-end testing of agent desktops, ensuring seamless interaction across applications, systems, and user workflows. This course empowers participants to understand the architecture, create automation scripts, and simulate user interactions for real-world testing scenarios. Through hands-on labs and real-time demonstrations, learners will explore the intricacies of ADA scripting, error handling, integration with Cyara Pulse, and test case execution. Participants will gain practical insights into automating repetitive tasks, identifying UI bottlenecks, and validating desktop behavior, leading to enhanced productivity and improved customer experience. Ideal for QA engineers, contact center automation testers, and software developers, this course ensures a comprehensive understanding of ADA toolsets and their effective implementation in contact center environments. With expert-led instruction and a flexible online format, learners will have the opportunity to gain real-world skills at their own pace.

By the end of the training, participants will be equipped to develop, execute, and manage agent desktop automation frameworks, making them valuable assets in any customer-centric organization focused on operational efficiency and quality assurance.