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ServiceNow Training

Elevate your career with Multisoft Virtual Academy's ServiceNow training. Gain expertise in ITSM, ITOM, and custom app development. Enroll now to access hands-on labs, expert guidance, and certifications, becoming a ServiceNow pro and enhancing your IT service management capabilities.

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Instructor-led Training Live Online Classes

Suitable batches for you

20 Apr 2024 28 06:00 PM - 09:00 PM Sat, Sun
27 Apr 2024 28 06:00 PM - 09:00 PM Sat, Sun
04 May 2024 28 06:00 PM - 09:00 PM Sat, Sun
11 May 2024 28 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

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Instructor-led Training Live Online Classes

20 Apr 2024 28 06:00 PM - 09:00 PM Sat, Sun
27 Apr 2024 28 06:00 PM - 09:00 PM Sat, Sun
04 May 2024 28 06:00 PM - 09:00 PM Sat, Sun
11 May 2024 28 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 500

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 28 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime E-Learning Access
  • Recorded Sessions
  • Free Online Assessments
ServiceNow Training Course Syllabus

Curriculum Designed by Experts


The ServiceNow training program offered by Multisoft Virtual Academy provides a comprehensive and in-depth understanding of the ServiceNow platform, empowering participants to become proficient ServiceNow professionals. This course is designed to cater to a wide range of learners, from beginners to experienced IT professionals, looking to enhance their skills and career prospects in the rapidly evolving field of IT Service Management (ITSM) and beyond.

By enrolling in Multisoft Virtual Academy's ServiceNow training, you'll be equipped with the knowledge and skills needed to excel in the dynamic world of IT Service Management and application development, making you a valuable asset to any organization. Start your journey towards becoming a ServiceNow expert today.

ServiceNow training is an educational program that equips individuals with the knowledge and skills to effectively use the ServiceNow platform. It covers various aspects, including IT Service Management (ITSM), IT Operations Management (ITOM), custom application development, and administration. ServiceNow training helps participants become proficient in leveraging the platform's capabilities for improved IT service delivery and automation.

  • What is a ServiceNow?
  • Why and who can User ServiceNow
  • Concept of Cloud Computing in ServiceNow
  • Introduction to ITIL Foundation
  • Navigation and Users
  • Helpful Portals
  • Releases

  • Creating Gauges
  • Define CSS Properties, UI Properties
  • Change Visibility of Homepage and Banner

  • Creating Application, module
  • Creating Table
  • Personalizing form and table layout 
  • Creating Section View
  • Dictionary Overrides
  • Reference Qualifiers
  • Related Lists

  • Creating an Update Set
  • Merge update set
  • Retrieve Update set in another instance

  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, Transitions

  • A user of Service catalogue, Back and end execution 
  • Creating catalogue item, record producer, order guide
  • Create RITM and catalogue task
  • Attaching workflow to catalogue items

  • Data Sources
  • XML Report
  • Transform Maps
  • Schedule data import
  • Import sets
  • Transform Scripts
  • Data Load automation

  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user

  • Defining a template
  • Define notification
  • Email Logs
  • Introduction to SMTP and POP mail Servers
  • Trigger email and even

  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create Schedule and child Schedule

  • Introduction to Scheduled jobs
  • Schedule job Log
  • Scheduled reports

  • Create Read, Write and create ACL on table and field Level.
  • Debug ACLS
  • Write ACL Scripts
  • Concept of Privileged system admin

  • Introduction to web services
  • SOAP Messages
  • Debugging
  • Personalize users
  • Debugging business rule
  • Debugging ACL
  • Background Scripts

  • Client Scripts
  • Business Rules
  • UI Actions
  • UI Policies
  • Data Policies
  • Script Includes
  • Data Lookup rules
  • UI pages
  • UI Macros
  • Dictionary

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ServiceNow Training Description

Here are the key course objectives for the ServiceNow training program:

  • Understand the fundamentals of the ServiceNow platform, including its architecture and core modules.
  • Gain expertise in IT Service Management (ITSM) and learn how to efficiently manage IT service delivery using ServiceNow.
  • Explore IT Operations Management (ITOM) capabilities to optimize IT infrastructure, including discovery and orchestration.
  • Develop custom applications on the ServiceNow platform to tailor solutions to unique organizational requirements.
  • Become a proficient ServiceNow administrator, managing users, roles, and permissions effectively.

  • IT professionals
  • System administrators
  • Software developers
  • Anyone looking to enhance their skills in IT Service Management (ITSM) and ServiceNow platform customization

There are no specific prerequisites for this ServiceNow training course. However, having a basic understanding of IT concepts and familiarity with general software development principles can be beneficial. Participants with prior IT experience may find it easier to grasp certain topics covered in the course. Overall, the course is designed to accommodate both beginners and experienced IT professionals.

ServiceNow Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow Training FAQ's

ServiceNow training equips you with the skills to efficiently use the platform, enhancing your career prospects in ITSM, ITOM, and application development.

ServiceNow training typically covers ServiceNow fundamentals, ITSM, ITOM, custom app development, scripting, administration, integration, and more.

Yes, ServiceNow training includes preparation for ServiceNow certifications, which validate your expertise in specific areas of the platform.

Yes, completing ServiceNow training and earning certifications from Multisoft Virtual Academy can enhance your employability and open up career opportunities in ITSM, ITOM, and related fields.

To contact Multisoft Virtual Academy you can mail us on or can call for course enquiry on this number  +91 8130666206

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