ServiceNow ITOM (Information Technology and Operations Management) enables organizations to efficiently manage all the IT services and components. The ITOM concept of service now includes all the aspects of IT infrastructure management such as processes, services and best practices to boost IT operations performance and efficiency. It also allows organization to reduce infrastructure expenses and human error risks, while improving the existing resource utilization. In ServiceNow ITOM Training Certification Course from Multisoft Virtual Academy, participants will learn how to develop a cohesive system to manage all the IT components and use event management segment to monitor the tools. The training course comprises 9 modules including topics such as ServiceNow Discovery for Configuration Management, Dependency Views, Automation through the ServiceNow Orchestration, Exploring Service Mapping, Cloud Management and CMDB. Here, you will learn the fundamental concepts such as dependency views, MID server architecture, event mapping and orchestration.
This course is taught by Multisoft’s certified industry experts and designed Software developers, Technical consultants, System Administrators, Architects, and aspirants interested in learning ServiceNow ITOM. ServiceNow ITOM Training Certification Course comes with perks like lifetime e-learning access, recorded training session videos and after training support. Once the candidate has successfully completed the program, he/she will be awarded with a globally recognized training certificate.
ServiceNow ITOM Training Certification Course Objectives:
- Introduction to ServiceNow ITOM
- MID Servers architecture, installation and configuration
- How to setup ServiceNow ITOM features?
- Explore ServiceNow Discovery and Event management
- How to create and handle dependency views?
- Learn orchestration capabilities
- What is ServiceNow service mapping and Configuration Management Database?
- How to do cloud management?
- How to integrate with other applications within ServiceNow?
- Best practices