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ServiceNow ITOM Online Training & Certification Course

Enrol for ServiceNow ITOM Training Certification Course from Multisoft Virtual Academy and learn how to manage, support, and deploy IT services ensuring consistency, quality and reliability. Get trained from Multisoft’s global subject matter experts and earn a globally recognized training certificate. Avail perks like lifetime e-learning access, and after training support.

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Instructor-led Training Live Online Classes

Suitable batches for you

07 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun
14 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun
21 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun
28 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 510

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Instructor-led Training Live Online Classes

07 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun
14 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun
21 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun
28 Oct 2023 30 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 510

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 510

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 30 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Recorded Sessions
  • Lifetime e-Learning Access
  • Free Online Assessments
ServiceNow ITOM Training Course Syllabus

Curriculum Designed by Experts


ServiceNow ITOM (Information Technology and Operations Management) enables organizations to efficiently manage all the IT services and components and boost IT operations performance and efficiency. In ServiceNow ITOM Training Certification Course from Multisoft Virtual Academy, participants will learn how to develop a cohesive system to manage all the IT components and use event management segment to monitor the tools. The training course includes topics such as ServiceNow Discovery for Configuration Management, Exploring Service Mapping, Cloud Management and CMDB. Here, you will learn the fundamental concepts such as dependency views, MID server architecture, event mapping and orchestration.

  • Overview of ServiceNow ITOM
  • Dependency Views
  • Content Management
  • MID Server
  • Orchestration, Event Mapping, and Service

  • MID Server Architecture
  • Installation, Configuration, and Set up
  • MID Server Connection Parameters

  • Set up and Configure ServiceNow Discovery

  • Configuring and Setting Event Management
  • Properties Setup and Event Sources
  • Event Mapping Filters and Rules
  • Creating Event Field Mappings

  • Introduction to Dependency Views
  • Creating and Handling Dependency Views
  • Loading and Saving Dependency Views
  • Incorporating the Service Catalogs with cloud

  • Active Directory Orchestration
  • Activating the Plugins
  • Create Service Catalogue with Orchestration

  • Service Mapping Plugin Installation
  • Service Mapping Customization

  • Data Integrations with several cloud providers
  • Amazon AWS Cloud Configuration
  • Finding the AWS Resources

  • Overview of CMDB
  • Advantages of using CMDB
  • How CMDB is utilized in Platform
  • Overview of IRE 

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ServiceNow ITOM Training Description

  • Introduction to ServiceNow ITOM
  • MID Servers architecture, installation and configuration
  • How to setup ServiceNow ITOM features?
  • Explore ServiceNow Discovery and Event management
  • How to create and handle dependency views?
  • Learn orchestration capabilities
  • What is ServiceNow service mapping and Configuration Management Database?
  • How to do cloud management?
  • How to integrate with other applications within ServiceNow?
  • Best practices

  • Software developers
  • Technical consultants
  • System Administrators
  • Architects
  • Anyone interested in learning ServiceNow ITOM

  • No prerequisites
  • Basic understanding of the ServiceNow platform and Software Development recommended

ServiceNow ITOM Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow ITOM Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow ITOM Training FAQ's

ServiceNow ITOM Certification Training is a training program designed to help individuals gain the necessary skills and knowledge to become certified in ServiceNow's IT Operations Management (ITOM) module. This module focuses on automating and optimizing IT processes to improve the efficiency and effectiveness of IT operations.

Getting certified in ServiceNow ITOM can lead to various benefits, including improved job opportunities, higher earning potential, increased credibility in the IT industry, and the ability to effectively use ServiceNow's ITOM module to streamline IT operations.

This training is ideal for IT professionals, IT managers, system administrators, and anyone responsible for managing and optimizing IT operations using ServiceNow's ITOM module.

The training covers a range of topics, including ITOM fundamentals, service mapping, event management, operational intelligence, cloud management, and more. Participants will also learn how to configure and customize ServiceNow's ITOM module to suit their organization's needs.

The duration of the training course can vary, but it typically ranges from 3 to 5 days, depending on the training provider and the specific curriculum being offered.

While there is no specific prerequisite for attending the training, having a basic understanding of IT operations and ServiceNow's platform can be helpful.

The training is typically delivered in a classroom or virtual instructor-led format. Participants will receive hands-on experience through practical exercises and labs to reinforce their learning.

The certification exam is usually a proctored online exam that tests participants' knowledge and skills related to ServiceNow ITOM. The exam format may include multiple-choice questions, scenario-based questions, and practical exercises.

The passing score for the certification exam can vary, but it is generally around 70% or higher.

To prepare for the certification exam, you can attend the ServiceNow ITOM Certification Training, review the training materials, and practice with sample questions and exercises. You can also consider taking practice exams to gauge your readiness for the actual exam.

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