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ServiceNow Configuration Management Database (CMDB) Fundamentals Training

Unlock the power of ServiceNow CMDB with Multisoft Virtual Academy’s comprehensive training course. Master the skills to effectively configure, manage, and optimize your organization’s assets and services. Become adept at streamlining operations, enhancing productivity, and reducing costs. Join us to elevate your career and drive business transformation efficiently.

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Instructor-led Training Live Online Classes

Suitable batches for you

01 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun
08 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 450

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Talk to our training advisor

Instructor-led Training Live Online Classes

01 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun
08 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 450

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 450

Enroll Now
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Talk to our training advisor

Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime E-Learning Access
  • Recorded Sessions
  • Free Online Assessments
ServiceNow CMDB Fundamentals Training Course Syllabus

Curriculum Designed by Experts


Delve into the world of ServiceNow Configuration Management Database (CMDB) with Multisoft Virtual Academy's specialized training course. This intensive program is meticulously designed to equip professionals with the expertise to organize, manage, and optimize an organization’s diverse assets and service portfolios. Participants will be introduced to the core functionalities and advanced features of ServiceNow CMDB, unraveling the systematic approach to streamline business operations, reduce costs, and enhance productivity.

The course unfolds a curriculum that encompasses practical insights and theoretical concepts, ensuring a balanced learning experience. With expert instructors leading the way, learners will explore real-world scenarios, hands-on exercises, and case studies, facilitating a profound understanding of integrating CMDB into everyday business processes. Engage in interactive sessions, collaborative learning environments, and gain access to a wealth of resources. Embark on this journey with Multisoft to master ServiceNow CMDB, unlocking new career opportunities and driving organizational transformation efficiently.

The ServiceNow Configuration Management Database (CMDB) Fundamentals training course is a program designed to educate participants on the essentials of utilizing ServiceNow CMDB effectively. CMDB is a database that acts as a repository of information related to all the technical components of an organization, including but not limited to applications, devices, and people, and the relationships among them.

  • Understanding IT Challenges
  • Overview of Configuration Management
  • CMDB Terminology
  • Configuration Management Capabilities
  • Identifying CMDB Stakeholders

  • Planning for a Successful CMDB
  • Setting the Direction for CMDB Implementation
  • Building a Team and Governance Model
  • Designing a Configuration Plan
  • Demonstrating Value to Stakeholders

  • Hands-on exercises and simulations related to CMDB configuration

  • ServiceNow Discovery
  • Service Mapping Discovery
  • Amazon Web Services Discovery
  • VMWare Discovery
  • Importing Data into the CMDB
  • Storage Discovery
  • Microsoft SCCM Integration
  • ServiceNow Store & Google Cloud Discovery
  • Kubernetes Discovery

  • Introduction to CMDB Health
  • CMDB Health Dashboard
  • Completeness Scorecard
  • Compliance Scorecard
  • Correctness Scorecard
  • CMDB Health Simulator

  • Identifying and Addressing Common CMDB Challenges
  • Best Practices for Troubleshooting
  • Using CMDB Health Metrics for Problem Solving

  • Communicating the Value of CMDB to Stakeholders
  • Reporting and Analytics
  • Continuous Improvement Strategies

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ServiceNow CMDB Fundamentals Training Description

The objectives of the ServiceNow Configuration Management Database (CMDB) Fundamentals course include:

  • Acquiring a thorough understanding of the functionality, benefits, and potential use cases of a CMDB.
  • Students would learn how to effectively populate the CMDB with CIs (Configuration Items), using different methods like discovery, integrations, and manual entry.
  • The course will also cover managing and maintaining data quality in the CMDB, setting up and applying data models, and leveraging the CMDB for other ServiceNow applications.
  • Understand the role and implications of CMDB in incident, problem, and change management.

  • System engineers in an IT environment
  • IT service management personnel
  • Network and Systems Administrators
  • IT Information Analysts
  • ServiceNow Developers
  • IT Managers and Directors

  • Basic understanding of ServiceNow platform
  • Knowledge of ITIL processes
  • Experience in configuration management or related IT fields
  • Familiarity with CMDB operations, service mapping and discovery functionality
  • Completion of ServiceNow System Administration course

ServiceNow CMDB Fundamentals Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow CMDB Fundamentals Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow CMDB Fundamentals Training FAQ's

Our instructors are certified professionals with extensive experience in ServiceNow and IT service management, dedicated to providing quality learning experiences.

Yes, Multisoft Virtual Academy provides ongoing support to participants to ensure a seamless learning experience and to address any queries or challenges faced.

IT professionals, system administrators, service managers, and anyone looking to master the intricacies of managing assets and services using ServiceNow CMDB can benefit from this course.

While there are no strict prerequisites, having a basic understanding of IT service management can be beneficial.

Yes, participants will receive a certificate from Multisoft Virtual Academy upon successful completion of the course, marking them as proficient in ServiceNow CMDB.

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