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SAP CRM Functional Online Training Course

4.9
( 8125 Learners)

SAP CRM Training covers end-to-end customer relationship management processes in SAP systems. Learners gain skills in sales, marketing, service modules, and CRM configuration. The course focuses on improving customer engagement, managing interactions, and integrating CRM with enterprise systems, enabling professionals to optimize business processes and enhance customer experience effectively.

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multisoft virtual academy
4.8 ★ Rating
1000+ Reviews
10M+
Learners
5K+
Subject Matter Experts
25+ Years
Industry Experience

Upcoming Virtual Sessions

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Mode: Virtual

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Recorded Sessions

Learn through structured recorded training sessions.

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Study according to your preferred time and schedule.

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Access course-aligned resources for structured learning.

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Receive a training certificate after successful completion.

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Instructor-Led Online Training Parameters

Course Highlights

Duration: 30 Hrs

Subject Matter Expert

After Training Support

Lifetime E-Learning Access

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Free Online Assessments

One to One Training

SAP CRM Functional Training Course Online Course Overview

Businesses are now working under a competitive environment and every organization has to keep a focus on its biggest asset i.e Customers. Hence, this gave a rise to the need of a software that can help the companies handle the Customer related data and this need was aptly satisfied by the SAP® CRM Functional software for an effective handling of the Customer Relationship Management (CRM).

Multisoft Virtual Academy avails the SAP CRM Functional online training course that will help the aspirants to earn the functional capabilities through learning various scenarios. Also, after the successful completion of the course, candidates will be able to work on the following:

  • Creating Business Partners
  • Business partner Grouping
  • Model Organization of CRM
  • Territory Management
  • Creating of Hierarchy and Category
  • Assigning Employee Hierarchy
  • Managing Business Activities
  • Partner Processing and Determination Procedure
  • Data flow in Business Transactions
  • External List Management
  • Customizing Opportunities
  • Handling Service Processes
  • Business Roles & Work Centers

The other courses that fall under the CRM category available from other vendors are covered in Microsoft Dynamics domain for getting a deep understanding of the CRM concepts.

SAP CRM Functional Training Course Online Course Content

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  • Introduction
  • CRM Concepts
  • Organization Model
  • Territory Management
  • Product Master
  • Activity Management
  • Basic functions
  • Sales Transaction
  • Data Flow
  • Marketing Management
  • Lead Management
  • Sales Opportunity Management
  • Service
  • CRM Contact Channels
  • Terminology

Target Audience

The SAP® CRM Functional online training is best suited for the professionals or freshers:

SAP CRM Functional Course Online Trainer Profile

Build strong SAP CRM Functional Course Online skills under expert trainers with 13+ years of industry experience, focusing on real-time project handling, integrations, and financial system implementations.

13+ Years Experienced

Our SAP CRM Functional Course Online trainers bring over 13+ years of hands-on industry experience.

Trained 3350+ Professionals

Our SAP CRM Functional Course Online trainers have trained over 3350+ students in real-world cloud courses

Real-time Project Learning

Gain practical knowledge through live projects guided by industry-certified trainers.

Hands-on Learning Approach

Experience practical learning through real-world scenarios, case studies & industry assignments.

Certification Training Guidance

Get expert guidance to prepare, practice, and successfully clear certification exams.

Customized Training Delivery

Training is tailored to course content based on learner requirements and industry needs.

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Learning Experience

What Makes Multisoft Virtual Academy Different?

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Interactive Online Training

Learn through structured virtual training sessions.

Instructor-led online learning with direct interaction
Delivery format and interaction may vary

Learning Flexibility

Training options suited to different schedules.

Flexible weekday and weekend training schedules
Schedule choices depend on the provider

Practical Understanding

Connect course concepts with professional scenarios.

Exercises, practical examples, and relevant use cases
Hands-on coverage can differ across programs

Trainer Interaction

Get opportunities to discuss concepts and questions.

Trainer interaction with doubt-clearing support
Trainer accessibility may differ by format

Learning Resources

Support your training with useful course resources.

Course materials and resources for continued learning
Availability and resource formats may vary

Knowledge Assessment

Review your understanding after course learning.

Assessment opportunities to evaluate course understanding
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A Learning Experience Designed Around Professionals

Combine guided online learning, practical understanding, flexible scheduling, and learner assistance in one structured training experience.

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SAP CRM Functional Training Course Online Certification

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PROFESSIONAL GROWTH

Why Choose SAP CRM Functional Training?

Strengthen your professional capabilities with structured learning, practical insights, and industry-relevant knowledge.

Career-Relevant Skills

Gain practical knowledge aligned with current professional and industry requirements.

Practical Learning

Understand key concepts through structured sessions, examples, and practical scenarios.

Professional Opportunities

Strengthen your skills for relevant roles and responsibilities across organizations.

Industry Applications

Explore how course concepts are applied across relevant business and technical environments.

Flexible Learning

Learn through structured online training designed for working professionals and learners.

Continuous Skill Growth

Keep your professional knowledge current and prepare for evolving technologies and practices.

Testimonials

What Attendees Are Saying

Real experiences from professionals who upskilled with our training and accelerated their careers.

Trusted by Leading Brands

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MetLife
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TCS
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Accenture
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MetLife
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TCS
Yamaha
Accenture
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Global Training Availability

Find Training Online in Other Locations

To meet the learning needs of professionals across different geographical locations, Multisoft Systems offers flexible online training options so you can learn from anywhere. Choose your preferred location below.

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