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SAP® CRM Functional Online Training for CRM Professionals

SAP CRM Functional Online Certification Training

SAP® CRM Functional Online Training for CRM Professionals

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Instructor-Led Online Training

  • Hands-on sessions
  • Lifetime E-Learning Access
  • 30 Hrs Training
  • Experienced Trainer
  • Hands-on sessions
  • Lifetime E-Learning Access
$ 590
Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
30 Jan 2021 28 Feb 2021 30 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

Businesses are now working under a competitive environment and every organization has to keep a focus on its biggest asset i.e Customers. Hence, this gave a rise to the need of a software that can help the companies handle the Customer related data and this need was aptly satisfied by the SAP® CRM Functional software for an effective handling of the Customer Relationship Management (CRM).

Multisoft Virtual Academy avails the SAP CRM Functional online training course that will help the aspirants to earn the functional capabilities through learning various scenarios. Also, after the successful completion of the course, candidates will be able to work on the following:

  • Creating Business Partners
  • Business partner Grouping
  • Model Organization of CRM
  • Territory Management
  • Creating of Hierarchy and Category
  • Assigning Employee Hierarchy
  • Managing Business Activities
  • Partner Processing and Determination Procedure
  • Data flow in Business Transactions
  • External List Management
  • Customizing Opportunities
  • Handling Service Processes
  • Business Roles & Work Centers

The other courses that fall under the CRM category available from other vendors are covered in Microsoft Dynamics domain for getting a deep understanding of the CRM concepts.

Course Contents

Course ContentDetailed Course Topics
  • Introduction
  • CRM Concepts
  • Organization Model
  • Territory Management
  • Product Master
  • Activity Management
  • Basic functions
  • Sales Transaction
  • Data Flow
  • Marketing Management
  • Lead Management
  • Sales Opportunity Management
  • Service
  • CRM Contact Channels
  • Terminology

Target Audience

The SAP® CRM Functional online training is best suited for the professionals or freshers:

  • Relationship managers
  • CRM executives
  • CRM heads
  • Loyalty managers
  • The ones dealing with business partners or are part of a marketing campaign


After completing the SAP® CRM Functional online training, students receive a training certificate from Multisoft.

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