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Microsoft Dynamics 365 CRM: Sales and Marketing Training

Empower your sales and marketing teams with Dynamics 365 CRM Sales & Marketing by Multisoft Virtual Academy! Master tools to automate, optimize sales processes, and create effective marketing campaigns. Boost productivity, foster customer relationships, and elevate your business with actionable insights and personalized experiences.

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Instructor-led Training Live Online Classes

Suitable batches for you

25 May 2024 24 06:00 PM - 09:00 PM Sat, Sun
01 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun
08 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

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Instructor-led Training Live Online Classes

25 May 2024 24 06:00 PM - 09:00 PM Sat, Sun
01 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun
08 Jun 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 500

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime E-Learning Access
  • Recorded Sessions
  • Free Online Assessments
Microsoft Dynamics 365 CRM: Sales and Marketing Training Course Syllabus

Curriculum Designed by Experts


Join our comprehensive Dynamics 365 CRM Sales & Marketing course offered by Multisoft Virtual Academy, meticulously designed to equip professionals with the expertise to transform business operations. Delve deep into the world of customer relationship management, exploring tools and features that streamline sales processes and optimize marketing strategies. Students will learn to leverage automation, analytics, and artificial intelligence to create personalized customer experiences, enhancing engagement and satisfaction.

Our experienced instructors facilitate hands-on training, ensuring participants master the art of utilizing Dynamics 365 CRM to its fullest potential. Discover how to analyze data for actionable insights, forecast sales trends, and develop targeted marketing campaigns. The curriculum caters to both novices and seasoned professionals, offering modular learning and real-world applications. Graduates of this course will possess the knowledge and skills to elevate sales, nurture customer relationships, and drive business growth, ensuring a competitive edge in today’s dynamic market. Enroll to transform your career and organization’s trajectory.

Dynamics 365 CRM is a part of Microsoft's suite of business applications that assists organizations in managing customer relationships. It is designed to support sales, marketing, and service departments, integrating with other Microsoft products, like Outlook and Azure.

  • · Overview of Dynamics 365 CRM
  • · Navigating the Interface
  • · Understanding Core Components

  • · Fields and Forms Customization
  • · Entity Creation and Modification
  • · Implementing Business Rules

  • · Lead and Opportunity Management
  • · Products, Quotes, and Orders Handling
  • · Sales Analytics and Reporting

  • · Campaign Creation and Management
  • · Marketing Lists and Sales Literature
  • · Email Marketing and Automation

  • · Case Management and Resolution
  • · Knowledge Articles
  • · Service Scheduling and Management

  • · Data Import and Export
  • · Reporting Tools
  • · Dashboard Customization

  • · Integrating with Office 365
  • · Connecting to External Applications
  • · API and Services

  • · User Roles and Permissions
  • · Data Security Protocols
  • · Compliance Management

  • · Artificial Intelligence in Dynamics 365
  • · Advanced Customization and Development
  • · Extending CRM Capabilities

  • · Real-World Application Project
  • · Review and Examination Tips
  • · Dynamics 365 Certification Preparation

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Microsoft Dynamics 365 CRM: Sales and Marketing Training Description

  • · Gain proficiency in navigating and customizing the Dynamics 365 CRM interface for optimized user experience.
  • · Learn to automate and streamline sales processes to enhance efficiency and productivity.
  • · Acquire skills to develop and implement targeted marketing campaigns using Dynamics 365.
  • · Understand techniques to elevate customer engagement and foster lasting relationships.
  • · Develop competency in analyzing and interpreting sales and customer data for informed decision-making.
  • · Learn to integrate Dynamics 365 CRM with other Microsoft tools and third-party applications to enhance functionality.

  • · Marketing Executives
  • · Business Analysts
  • · Customer Service Representatives
  • · Sales Managers
  • · Marketing Managers
  • · CRM Administrators
  • · IT Professionals

  • · Basic understanding of CRM concepts.
  • · Familiarity with Microsoft Office applications, especially Outlook.
  • · Experience in customer relationship roles (optional but beneficial).
  • · Understanding of business workflows and operations.
  • · Prior exposure to any CRM system (advantageous but not mandatory).
  • · Elementary database management knowledge.

Free Microsoft Dynamics 365 CRM: Sales and Marketing Training Assessment

Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.

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Microsoft Dynamics 365 CRM: Sales and Marketing Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

Microsoft Dynamics 365 CRM: Sales and Marketing Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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Microsoft Dynamics 365 CRM: Sales and Marketing Training FAQ's

As Dynamics 365 is cloud-based, there's no need for extensive installations. Basic tools and resources required for specific modules and exercises will be provided or suggested during the course.

By mastering Dynamics 365 CRM Sales & Marketing, you’ll gain valuable skills sought after by many organizations, potentially opening doors to roles in sales, marketing, business analysis, and CRM administration.

Simply register for the course on our website, and you'll receive all necessary information, schedules, and access to the learning platform to kickstart your journey into mastering Dynamics 365 CRM Sales & Marketing.

Yes, the online interactive sessions allow participants to engage, share insights, and network with peers, fostering a collaborative learning environment.

Absolutely! Our curriculum is designed to align with certification requirements, equipping you with the knowledge and skills needed to pass official Microsoft Dynamics 365 exams.

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