BMC Helix Online Training

BMC Helix Training by Multisoft Virtual Academy is designed to equip IT professionals with the skills and knowledge needed to leverage BMC Helix for intelligent, cloud-based service and operations management. BMC Helix is a next-generation platform that combines the power of AI, machine learning, and automation to streamline IT Service Management (ITSM), enhance operational efficiency, and deliver superior end-user experiences. This training provides in-depth exposure to core components of the BMC Helix suite, including Helix ITSM, Helix Digital Workplace, Helix Innovation Suite, and Helix Operations Management. Participants will learn to configure and manage IT service workflows, automate repetitive tasks, monitor system performance, and integrate AI-driven insights into day-to-day operations. Whether you're an IT administrator, service desk professional, or operations manager, this course is tailored to enhance your understanding of modern ITSM practices using BMC Helix. The curriculum includes real-time projects, case studies, and hands-on exercises to ensure practical learning.

Delivered by certified instructors, the BMC Helix training also prepares participants for implementation and administration roles in enterprise environments. By the end of this course, learners will be well-equipped to optimize IT services, reduce downtime, and contribute to digital transformation initiatives within their organizations.