BMC Helix CMDB Administration Training

The BMC Helix CMDB – Administration Training offered by Multisoft Virtual Academy is designed to help IT professionals, administrators, and system engineers develop in-depth knowledge of BMC Helix Configuration Management Database (CMDB). The CMDB acts as the central repository of configuration items (CIs) and their relationships, forming the backbone of IT Service Management (ITSM). This training equips learners with the skills to configure, manage, and optimize the CMDB for improved IT operations and service delivery. Participants will explore essential concepts such as data modeling, reconciliation, normalization, and integration with other ITSM processes. The program provides hands-on guidance in maintaining data accuracy, designing effective workflows, and ensuring compliance with organizational standards. Learners will also gain insights into troubleshooting, performance optimization, and best practices for managing large-scale environments.

By blending theory with real-world use cases, this training ensures participants not only understand the platform but also learn how to apply it effectively in practical scenarios. Upon completion, learners will be capable of implementing CMDB strategies that enhance visibility, control, and decision-making in IT environments. With expert-led sessions and flexible online delivery, this course is an excellent step toward becoming a skilled BMC Helix CMDB Administrator.