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ServiceNow Strategic Portfolio Management (SPM) Training

Unlock the full potential of ServiceNow SPM with Multisoft Virtual Academy's comprehensive training. Gain expertise in optimizing service processes, improving efficiency, and delivering exceptional customer experiences. Elevate your career prospects with our industry-recognized certification.

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Instructor-led Training Live Online Classes

Suitable batches for you

20 Apr 2024 24 06:00 PM - 09:00 PM Sat, Sun
27 Apr 2024 24 06:00 PM - 09:00 PM Sat, Sun
04 May 2024 24 06:00 PM - 09:00 PM Sat, Sun
11 May 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

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Instructor-led Training Live Online Classes

20 Apr 2024 24 06:00 PM - 09:00 PM Sat, Sun
27 Apr 2024 24 06:00 PM - 09:00 PM Sat, Sun
04 May 2024 24 06:00 PM - 09:00 PM Sat, Sun
11 May 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 500

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Talk to our training advisor

Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime e-Learning Access
  • Recorded Sessions
  • Free Online Assessments
ServiceNow SPM Training Course Syllabus

Curriculum Designed by Experts


Multisoft Virtual Academy's ServiceNow SPM training is a comprehensive program designed to empower professionals with the skills and knowledge needed to excel in the field of ServiceNow Service Portfolio Management (SPM). ServiceNow SPM is a crucial component of the ServiceNow platform, enabling organizations to efficiently manage and optimize their service offerings. Our training equips participants with in-depth insights into ServiceNow SPM, covering topics such as service catalog management, demand management, financial management, and more.

Through a blend of theoretical learning and hands-on practical exercises, participants will become proficient in configuring and customizing ServiceNow SPM to align with their organization's specific needs. Moreover, they will learn how to streamline service delivery, enhance customer satisfaction, and drive business growth.

Upon successful completion of the course, participants will receive a certification from Multisoft Virtual Academy, adding a valuable credential to their professional portfolio. Whether you are an IT professional, service manager, or business analyst, this training is your pathway to becoming a sought-after expert in ServiceNow SPM, contributing to your career advancement and organizational success.

ServiceNow SPM, or Strategic Portfolio Management, is a set of tools and methodologies offered by ServiceNow to effectively plan, execute, and manage projects within an organization. It enables businesses to align projects with their strategic goals, optimize resource allocation, monitor progress, and make data-driven decisions, ultimately enhancing project efficiency and success.

  • · Overview of ServiceNow as an IT Service Management (ITSM) and IT Portfolio Management platform
  • · Introduction to Strategic Portfolio Management (SPM) concepts and its importance in IT decision-making

  • · Familiarization with the ServiceNow platform interface and navigation
  • · User roles and permissions in ServiceNow

  • · Creating and configuring portfolios in ServiceNow
  • · Defining portfolio objectives, goals, and KPIs

  • · Managing demand requests and intake
  • · Prioritizing and evaluating demand against portfolio objectives

  • · Creating and managing projects and programs within the portfolio
  • · Aligning projects and programs with organizational strategies

  • · Resource allocation and capacity planning
  • · Tracking resource utilization and availability

  • · Managing budget allocations and financial forecasts for portfolio items
  • · Cost tracking and financial reporting

  • · Analyzing portfolio performance and health
  • · Generating reports and dashboards to communicate portfolio insights

  • · Identifying and managing risks and issues within the portfolio
  • · Risk assessment and mitigation strategies

  • · Managing changes to portfolio items
  • · Change approval workflows and processes

  • · Integration of SPM with other ServiceNow modules like IT Service Management (ITSM) and IT Asset Management (ITAM)
  • · Leveraging data from different modules for portfolio decision-making

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ServiceNow SPM Training Description

Here are the objectives of ServiceNow SPM Training by Multisoft Virtual Academy presented below:

  • · Gain a deep understanding of ServiceNow's strategic portfolio management tools.
  • · Learn how to efficiently plan and execute projects using ServiceNow.
  • · Acquire skills in resource allocation and management for project optimization.
  • · Understand how to monitor project progress and make data-driven decisions.
  • · Master the art of reporting and presenting project outcomes effectively.
  • · Align project management strategies with organizational goals.

The target audience for ServiceNow SPM Training includes:

  • · Project Managers
  • · IT Managers
  • · Business Analysts
  • · Portfolio Managers
  • · Project Coordinators
  • · ServiceNow Administrators
  • · Professionals in Project Management roles

The prerequisites for ServiceNow SPM Training are:

  • · Basic understanding of project management concepts.
  • · Familiarity with ServiceNow platform is recommended.
  • · Computer literacy and proficiency in using software applications.
  • · No specific coding or technical background required.

ServiceNow SPM Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow SPM Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow SPM Training FAQ's

Yes, this training caters to both beginners and experienced professionals in project management.

Yes, Multisoft Virtual Academy offer certification after the completion of the entire course.

Multisoft Virtual Academy offer access to resources, forums, and communities for continued support and learning.

ServiceNow SPM training can open doors to roles in project management, strategic planning, and IT management, among others.

To contact Multisoft Virtual Academy you can mail us on or can call for course enquiry on this number +91 8130666206

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