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ServiceNow Enterprise Service Management (ESM) Training

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Join Multisoft Virtual Academy's ServiceNow Enterprise Service Management training. Our expert-led course provides in-depth knowledge and practical skills to optimize service delivery and business processes, ensuring you stay ahead in the competitive IT landscape. Enroll today to enhance your career!

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Instructor-led Training Live Online Classes

Suitable batches for you

14 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun
15 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun
21 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun
22 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

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Instructor-led Training Live Online Classes

14 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun
15 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun
21 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun
22 Dec 2024 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 500

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime E-Learning Access
  • Recorded Sessions
  • Free Online Assessments
ServiceNow Enterprise Service Management (ESM) Training Course Syllabus

Curriculum Designed by Experts

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ServiceNow Enterprise Service Management (ESM) Training by Multisoft Virtual Academy is designed to provide a comprehensive understanding of ESM principles and practices using the ServiceNow platform. This course is ideal for IT professionals, service managers, and business process owners who aim to streamline and optimize their organization’s service delivery. Throughout this training, participants will gain in-depth knowledge of ServiceNow’s capabilities in managing various business functions beyond IT. The curriculum covers key modules such as Incident Management, Problem Management, Change Management, and Service Catalog, along with advanced topics like automation, orchestration, and performance analytics.

Our expert instructors will guide you through real-world scenarios and hands-on exercises, ensuring that you can apply the concepts learned directly to your work environment. By the end of the course, you will be proficient in configuring and utilizing ServiceNow to enhance productivity, improve service levels, and drive operational efficiency across your organization.

The training also prepares you for ServiceNow certification, enhancing your credentials and career prospects. With flexible online sessions, you can learn at your own pace and convenience, making it easier to balance your professional and personal commitments. Enroll in Multisoft Virtual Academy’s ServiceNow ESM Training to take your career to the next level.

ServiceNow ESM training is a specialized course designed to teach IT professionals how to optimize and automate IT service management processes. The training covers workflow design, service catalog configuration, and incident, problem, and change management, preparing participants for ServiceNow certification and enhanced career opportunities.

  • Understanding the concept of ESM
  • Evolution of IT Service Management (ITSM) to ESM
  • Key components and benefits of ESM
  • Role of ServiceNow in ESM transformation
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  • Overview of the ServiceNow platform architecture
  • Introduction to ServiceNow modules and applications
  • Navigating the ServiceNow user interface
  • Understanding ServiceNow data model and tables
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  • Introduction to CMDB and its importance in ESM
  • Configuration Item (CI) types and relationships
  • CMDB population strategies and best practices
  • Integrating external data sources with CMDB
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  • Understanding incident management process in ServiceNow
  • Incident lifecycle stages and workflows
  • Incident categorization, prioritization, and assignment
  • SLA management and escalation in incident resolution
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  • Overview of change management process in ServiceNow
  • Change lifecycle stages and change models
  • Creating, assessing, and implementing changes
  • Change scheduling, approval, and rollback procedures
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  • Introduction to problem management in ServiceNow
  • Problem identification, investigation, and diagnosis
  • Root cause analysis techniques
  • Problem resolution and knowledge management
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  • Overview of Service Catalog and its role in ESM
  • Designing and publishing service offerings
  • Service Catalog request fulfillment process
  • Catalog item variables, workflows, and approvals
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  • Introduction to SLM and its objectives
  • Defining SLAs, OLAs, and UCs in ServiceNow
  • Monitoring and reporting SLA performance
  • Continuous improvement of service levels
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  • Utilizing reporting tools and dashboards in ServiceNow
  • Creating custom reports and performance analytics
  • Leveraging data visualization for informed decision-making
  • Identifying trends, patterns, and areas for improvement
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  • Integration capabilities of ServiceNow platform
  • Automating repetitive tasks with ServiceNow Orchestration
  • ServiceNow IntegrationHub for connecting external systems
  • Best practices for secure and efficient integrations
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  • Advanced customization and scripting in ServiceNow
  • Extending ServiceNow capabilities with plugins and applications
  • ServiceNow mobile application development
  • Emerging trends and future directions in ESM
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  • Hands-on project to apply ESM concepts and skills learned
  • Design and implement a comprehensive ESM solution using ServiceNow
  • Presentation and evaluation of capstone projects
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ServiceNow Enterprise Service Management (ESM) Training Description

  • Gain a comprehensive understanding of ServiceNow Enterprise Service Management (ESM) and its applications.
  • Learn to design and manage workflows to streamline IT service processes.
  • Develop skills to configure and manage the ServiceNow service catalog.
  • Master incident, problem, and change management using the ServiceNow platform.
  • Understand the architecture and components of the ServiceNow ESM environment.
  • Acquire proficiency in IT service automation and service delivery optimization.
  • Explore advanced features such as performance analytics and service level management.

  • Service Managers
  • System Administrators
  • ServiceNow Developers
  • IT Operations Managers
  • IT Service Desk Personnel
  • Business Process Analysts

  • Basic understanding of IT service management (ITSM) principles
  • Familiarity with ITIL (Information Technology Infrastructure Library) framework
  • Basic knowledge of ServiceNow platform

ServiceNow Enterprise Service Management (ESM) Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow Enterprise Service Management (ESM) Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow Enterprise Service Management (ESM) Training FAQ's

Participants will gain the skills to optimize IT service delivery, automate processes, and improve service quality. The training also prepares attendees for ServiceNow certification, enhancing their career prospects.

The training is delivered through a combination of theoretical lessons and practical exercises, ensuring a hands-on learning experience.

Yes, upon successful completion of the training, you will receive a certificate from Multisoft Virtual Academy.

Yes, Multisoft Virtual Academy offers online training option to accommodate different learning preferences and schedules.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number  +91 8130666206

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