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Curriculum Designed by Experts

Multisoft Virtual Academy’s BMC CMDB Administration Corporate Training is a specialized program crafted for IT teams looking to master CMDB functionalities. This course covers foundational concepts, class structures, data management, integration, and administrative operations within the BMC ecosystem. Delivered by certified trainers, the training includes hands-on labs, live projects, and corporate-focused content to ensure practical understanding. Whether you're managing IT assets or ensuring compliance, this course helps streamline IT service delivery and decision-making processes.
BMC CMDB Administration Training is a specialized program that teaches IT professionals how to configure, manage, and maintain the BMC Configuration Management Database (CMDB). It covers data modeling, reconciliation, integration, and best practices for accurate configuration item (CI) management. This training enhances ITSM efficiency by ensuring reliable, up-to-date configuration data across the enterprise.
- Introduction to BMC CMDB
- BMC Helix CMDB architecture
- Basics of BMC Helix CMDB
- Key roles and responsibilities
- Overview of the Common Data Model
- The concept of CIs
- Different consumers of BMC Helix CMDB data

- Accessing BMC Helix CMDB
- Navigating the BMC Helix CMDB Dashboard
- Searching and viewing CIs in the CMDB portal
- Creating a graph query
- Filtering CIs
- BMC Helix CMDB Dashboard features
- Creating and editing CIs

- Introduction to Common Data Model (CDM)
- The relationships in the CDM
- Documentation and tools for researching the CDM
- Basics of BMC_BaseElement and BMC_Relationship classes
- Most commonly used classes of BMC_BaseElement Subclasses
- Purpose of BMC_BaseRelationship and its individual subclasses
- Navigate the Class Manager
- Viewing a class and a relationship class
- Creating and modifying a class
- Auditing overview

- Process to load data into BMC Helix CMDB
- Concept of Datasets
- Importing data using the Atrium Integrator
- Importing data using Atrium Integrator Spoon.
- Importing data using the Data Management console
- Importing data using cmdbdriver Program

- Purpose of the Product Catalog
- How the Product Catalog supports multitenancy
- How the Product Catalog helps the BMC Helix CMDB to normalize data
- The role of the Normalization engine
- Normalization modes and process
- Normalization statuses
- How the normalization works with the BMC Helix CMDB to reconcile data
- Creating a normalization job
- Monitoring a normalization job

- The purpose of reconciling CMDB data
- The structure of a reconciliation job
- BMC tools to reconcile the BMC Helix CMDB data
- How the reconciliation engine works with the BMC Helix CMDB to reconcile data
- Creating a reconciliation job
- Additional reconciliation activities

- The concepts and methods of federation
- Identifying when to use the launch and retrieve method

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BMC CMDB Administration Corporate Training Certification
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