ITIL® Foundation Online Training & Certification

ITIL^®, i.e. Information Technology Infrastructure Library, is a set of globally accepted practices that are used for aligning IT services with business needs. Generalized processes, procedures, and checklists are defined by ITIL^® which in turn let organizations lay a baseline for IT Service Management. In other words, ITIL^® is a framework that defines best practices to be used in IT environments for driving business transformation and growth.

The ITIL^® Qualification Scheme consists a set of qualifications based on various ITIL^® best practices. The ITIL^® framework gives a structured approach to the Service Management profession, wherein each certification validates an individual’s ability related to a separate discipline. Following are the certification levels in ITIL^® Qualification scheme:

• ITIL^® Foundation Level
• ITIL^® Intermediate Level
• ITIL^® Expert Level
• ITIL^® Master Level

The below certification path explains how each credential progresses:

For details about credit system, refer to AXELOS website.

ITIL^® Service Lifecycle comprises of five stages, which are described as follows:

• Service Strategy: Service Strategy phase is also commonly referred to as Strategy Management. During the Service Strategy phase, companies decide the markets they need to target and also devise strategies to be followed in order to be different from competitors. Factors, such as costs incurred and potential risks are also calculated during this phase in order to have a smooth decision-making process.
• Service Design: During this phase of ITIL Service Lifecycle, assistance is provided to those processes which are developed during the strategy phase. There is learning about designing service plans that are used for the purpose of addressing concerns raised by customers.
• Service Transition: In this phase, candidates learn to manage the changes that take place during the Service Design phase. This phase additionally involves tasks related to managing effective and efficient transition of services into operations.
• Service Operation: This phase is the most practical phase of the ITIL^® Service Lifecycle. Primary task undertaken during this phase is to ensure successful delivery of services to customers with as minimal disruptions as possible. The Service Operation phase is the only phase that is valued at both levels, i.e. customers and service providers.
• Continual Service Improvement: The door to improvisation is always open, especially wherever technology is concerned. For identification of the improvement areas, continual assessments have to be undertaken. CSI is the phase where continual assessments of services take place.

Some of the common benefits of using ITIL^® include:

• Decreased delivery costs of services
• Enhanced quality of services
• Adherence with customer expectations
• Streamlined and defined processes
• Continuous improvement
• Adaptability to business change
• Effective Risk Management

ITIL^® 2011 is the latest version of ITIL^® core publlications. The ITIL^® 2011 version replaced ITIL^® v3, which was released in 2007. This is the reason behind the confusion between ITIL^® v3 and ITIL^® 2011. ITIL^® 2011^® version did not introduce new concepts, and only made the existing content of ITIL^® v3 better. Hence, ITIL 2011^® is the improved version of ITIL v3, as well as the only version available for ITIL^® Foundation Exam.

Due to the global recognition, ITIL^® examinations have been translated into various languages, such as Arabic, Brazilian, Portuguese, Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, and Japanese. Hence candidates can take exams in their preferred language.

ITIL^® Foundation certification exam follows a multiple choice question format and comprises of 40 questions with no negative marking. To pass this exam, one has to answer 26 questions correctly out of the 40, i.e. equivalent to 65%. Duration for completing the exam is 60 minutes; however, one can request for 75 minutes, in case English is not the native language of the candidate appearing for the exam.

The ITIL^® Foundation training is ideal for:

• Candidates who want to have a basic understanding of the ITIL^® framework
• Candidates who need understanding of how ITIL^® can be used to enhance the quality of IT Service Management within an organization
• IT professionals or others working within an organization that has adopted and adapted ITIL^®
• IT professionals who need to contribute to an ongoing service improvement programme

No, IT background is not mandatory however some knowledge is helpful. Though, those who do not belong to IT background will still be able to understand concepts and take the examination.

To make sure the above situation doesn’t arise, it is recommended that participants attend an accredited training course on ITIL^® Foundation. With the help of its certified and knowledgeable instructors, and comprehensive content, Multisoft prepares candidates well for the exam. We have had 100% pass rate for ITIL^® examinations in the past 2 years.

To make sure that our students ace in the very first exam attempt, we offer loads of practice questions, mock tests and assignments. These mock tests are time-based which are available on the Learning Management System (LMS). At the end of each test, the LMS provides students with the correct answers and their explanations.

Yes, the fee mentioned on ITIL Foundation course page on our website includes the certification cost. Once candidates complete the training, Multisoft schedules their examination with AXELOS.

Yes, Multisoft is an ITIL^® accredited training organization. We are partnered with AXELOS to offer ITIL^® official curriculum and training to participants. Candidates, who register with us are trained by ITIL^® certified and experienced personnel. This makes learning effective, as well as catalyzes the career progression of participants.

Yes, Multisoft is an ITIL^® accredited training organization. We are partnered with AXELOS to offer ITIL^® official curriculum and training to participants. Candidates, who register with us are trained by ITIL^® certified and experienced personnel. This makes learning effective, as well as catalyzes the career progression of participants.

PDU stands for Professional Development Unit. PDUs are significant for candidates who want to take up exams conducted by the Project Management Institute^® (PMI^®). Eligibility for various PMI^® examinations includes PDUs as one of the criteria, which requires aspirants to have gone through a specific duration of project management education. Also known as contact hours, participants are provided a PDU certificate for the number of contact hours he / she has spent in getting educated.

Yes, Multisoft will provide 16 PDUs to candidates who successfully complete 16 hours of ITIL^® Foundation training.

Candidates who enroll in Multisoft’s ITIL^® Foundation online training get:

• 16 Hrs Instructor-led online session
• Certified Trainer
• 5 Assessments & 3 Mock Tests
• 24/7 e-Learning Access
• 16 PDUs
• ITIL^® Foundation Certification from AXELOS

As soon as aspirants complete the registration process and make required payment, they receive 24/7 access to the Learning Management System (LMS). The LMS is fully loaded with study material, including presentations, simulated mock tests, module-wise assessments, reference material etc.

Instructor-led online training has multiple benefits, with time and cost being the primary ones. As a working professional, online training provides you with complete flexibility for attending classes at your own pace. Moreover, online training is cost-saving as there is no need to travel to a distant location. As a thumb rule, online classes can be said as more economical than traditional classroom classes without any compromise on the quality.

Similar to the classroom mode, in the online training mode, the instructor teaches through the whiteboard, video calls, text chats, screen sharing and anything else required for a seamless knowledge session. Instructor-led online classes can also be customized depending on the candidate’s requirement. This means the schedule you fix is a mutually convenient one and you can also set what pace suits you if you are studying one-on-one.

Multisoft Virtual Academy is a 360° learning solution that is a boon to learning enthusiasts in the modern world. Multisoft Virtual Academy can be seen as a large basket of technologies where all the elements of learning are put together; however leverage to define the process is in the user’s hands, according to his/ her convenience. Moreover, the LMS (Learning Management System) provided by Multisoft Virtual Academy is its USP that makes it stand out among others. Not to forget, Multisoft has the Authorized Training Partnership with leading organizations, including Microsoft, Oracle, Cisco, Intel, Red Hat, PMI, IIBA, Siemens, ISTQB, EC-Council, Bentley and many more. Some of the salient features of Multisoft’s online training are:

• Live Instructor-led Online Learning
• Experienced and Certified Trainers
• Collaborative Platform
• 24/7 E-Learning
• Assessments & Mock Tests
• Score Analysis
• Endless Choices
• Corporate Solutions
• onDemand Training

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