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ServiceNow® Admin Training and Certification Course

Multisoft Virtual Academy offers an online ServiceNow Admin training course designed to equip participants with essential skills to administer, configure, and manage ServiceNow platforms. This comprehensive program covers key concepts, best practices, and real-world scenarios, enabling trainees to effectively tackle complex IT service management tasks, streamline workflows, and enhance overall business performance.

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Instructor-led Training Live Online Classes

Suitable batches for you

23 Sep 2023 18 06:00 PM - 09:00 PM Sat, Sun
30 Sep 2023 18 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 310

Enroll Now
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Talk to our training advisor

Instructor-led Training Live Online Classes

23 Sep 2023 18 06:00 PM - 09:00 PM Sat, Sun
30 Sep 2023 18 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 310

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 310

Enroll Now
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Talk to our training advisor

Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 18 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime E-Learning Access
  • Recorded Sessions
  • Free Online Assessments
ServiceNow Admin Training Course Syllabus

Curriculum Designed by Experts


Multisoft Virtual Academy offers ServiceNow Admin training program that gives a brief introduction to ServiceNow ecosystem. This online certification course explains the implementation methods of several administrative functions, configuration and running process of the administrative tasks. After completing the training program successfully.


  • An overview of ServiceNow
  • Various Versions of ServiceNow
  • An Architectural Overview of ServiceNow
  • ServiceNow- Login and User Interface
  • Ways to configure navigation
  • Search and Banding options
  • Ways to manage Lists and Forms
  • Explore Different Filters
  • Breadcrumbs and Search functionality
  • Plugins
  • Social and Collaboration features in ServiceNow

  • User data and authentication of the users
  • Adding new users and groups
  • Roles and usually offered roles
  • An overview of Several Admin Roles
  • Testing and creating the Assignment Rules

  • ServiceNow and Database tables
  • Table relationships and administration
  • Types of Modules and Applications
  • Import Sets
  • Data sources and transform maps
  • CMBD (Configuration Management Database)
  • ServiceNow tables and CIS
  • Reporting applications and capabilities
  • Running reporting

  • Knowledge Management
  • Knowledge base architecture and security
  • Service Catalog
  • Essential components of the Service Catalog
  • Ways to maintain the Catalog variables and items
  • Record all the producers and order guides
  • Workflow situations
  • Key activities
  • Various conditions and stages
  • Approval and SLA

  • An architectural overview of Client Side and Server Side
  • User Interface policy and Data policy
  • User Interface Actions
  • Business rules and client scripts
  • An overview of different Security Levels
  • ACLs and settings of the high security
  • Setting events
  • Notifications and logs

  • Update set
  • Update all the Set capture and update all the set processes
  • Release cycle of ServiceNow
  • Notifications
  • Performance elements and stats
  • An overview of ‘Connect’
  • Connect - A useful collaboration tool

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ServiceNow Admin Training Description

  • Perform the main configuration tasks
  • Work with the User Interface, actions and data policies, client scripts, and business rules
  • Add new users, groups, and roles
  • Database and table management, import and update sets
  • Create the workflow activities, Control the system access and data security, etc.

  • IT professionals willing to pursue a career in the Cloud Computing can go to the course.
  • Developers with knowledge of Java, JavaScript, and C#
  • Functional consultants who want to switch to ServiceNow
  • Freshers who are looking to jump-start their career in the Cloud Computing

  • There is no specific requirement for the ServiceNow Admin Training. Anyone who is interested and has knowledge of IT Service Management can go to the course.
  • Multisoft Virtual Academy will provide you with a training completion certificate after completing the ServiceNow Admin Training.

ServiceNow Admin Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow Admin Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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