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Curriculum Designed by Experts
MS Dynamics 365 Commerce Corporate Training by Multisoft Virtual Academy is designed to equip your team with the expertise to modernize retail operations and deliver unified commerce experiences. This instructor-led training covers everything from store management and digital commerce to customer engagement and AI-driven insights.
Your employees will gain in-depth knowledge of Dynamics 365 Commerce features, architecture, implementation, and integration—enabling them to confidently manage end-to-end retail operations.
Our corporate training program is tailored to your business needs and delivered by certified professionals through interactive live sessions, hands-on labs, and real-time case studies.
This Dynamics 365 Commerce Training introduces learners to modern retail management using Microsoft’s cloud-based platform. It covers key modules such as product management, POS operations, inventory control, and omnichannel integration. Participants will learn to configure and manage retail processes efficiently while improving customer experience. The course combines theoretical concepts with practical applications, enabling professionals to implement Dynamics 365 Commerce solutions in real-world business environments.
- Overview of Microsoft Dynamics 365 ecosystem
- Understanding Dynamics 365 Commerce capabilities
- Key features and benefits for retail businesses
- Omnichannel retail concept and importance
- Core components: HQ, POS, e-commerce, call center
- User roles and responsibilities in Commerce
- Business use cases and real-world applications
- Overview of retail channels (Store, Online, Call Center)
- Channel configuration and setup
- Managing retail stores and online storefronts
- Product assortment and catalog management
- Pricing, discounts, and promotions setup
- Inventory management across channels
- Order processing and fulfillment workflows
- Customer experience across multiple channels
- Overview of system architecture (Cloud vs On-Premises)
- Components: Commerce Scale Unit (CSU), Retail Server, POS
- Integration with other Dynamics 365 modules
- Deployment models and environments (Dev, Test, Prod)
- Data flow and synchronization (HQ ? Channels)
- Security roles and access management
- Performance optimization and scalability concepts
- Monitoring and troubleshooting basics
- Introduction to fraud risks in retail and e-commerce
- Overview of Dynamics 365 Fraud Protection features
- Fraud Protection modules: Purchase Protection, Account Protection, Loss Prevention
- Setting up fraud rules and policies
- Risk scoring and decision automation
- Monitoring suspicious transactions and alerts
- Reporting and analytics for fraud detection
- Best practices for fraud prevention strategies
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We are happy to help you 24/7Multisoft Corporate Training Features
Outcome centric learning solutions to meet changing skill-demand of your organizationWide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free MS Dynamics 365 Commerce Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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MS Dynamics 365 Commerce Corporate Training Certification
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