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Flexible On-Demand Group Learning
Flexible, corporate learning for groups, accessible anytime, anywhere.

Instructor-Led Live, Online Training
Real-time, interactive classes taught by SME via web conferencing.

Independent Self-Paced Learning
Individual learning at your own speed, with access to digital materials.

Customized On-Site Training
Customized, face-to-face training sessions delivered at your location.
Curriculum Designed by Experts

81066AE: Introduction to Microsoft Dynamics 365 Corporate Training by Multisoft Virtual Academy is a comprehensive program crafted for enterprises aiming to align their workforce with the digital era. This course introduces the core functionalities and modules of Microsoft Dynamics 365, helping teams understand how to leverage its powerful CRM and ERP capabilities.
Whether you're in sales, customer service, finance, or operations, this training builds foundational knowledge to improve productivity, collaboration, and customer satisfaction. Delivered through expert-led live sessions, hands-on exercises, and case-based learning, the program ensures your team gains practical insights to make informed business decisions.
Multisoft’s corporate training model is fully customizable, ensuring alignment with your company goals and employee roles. Get ready to drive innovation and boost business performance with certified Dynamics 365 training.
81066AE: Introduction to Microsoft Dynamics 365 Training offered by Multisoft Virtual Academy provides a foundational understanding of Microsoft Dynamics 365. This course introduces learners to Dynamics 365 applications, architecture, and capabilities. The training covers both Customer Engagement (CE) and Finance and Operations (FO) apps, with a focus on how businesses use Dynamics 365 to streamline operations, improve customer experiences, and drive growth.
- Functional Areas
- Entity Relationship
- Relationships and Records
- Access Types
- Help Area

- Client Types
- Open and Create Records
- Accounts and Contacts
- Other Actions on Records
- Activities
- Interaction Wall
- Views
- Search for Data

- Overview of Sales
- Leads
- Opportunities

- Overview Customer Service
- Case Management

- Overview of Marketing
- Marketing Lists
- Marketing Campaigns
- Campaign Responses

- Cloud Based Solution
- Value of Workspaces
- Workflow Definition
- Industry Focus
- Reporting Tools

Free Career Counselling
We are happy to help you 24/7Multisoft Corporate Training Features
Outcome centric learning solutions to meet changing skill-demand of your organizationWide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free 81066AE: Introduction to Microsoft Dynamics 365 Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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81066AE: Introduction to Microsoft Dynamics 365 Corporate Training Certification
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