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Curriculum Designed by Experts

Multisoft Virtual Academy offers an intensive Salesforce Business Analyst Certification Corporate Training designed to equip your team with essential skills to analyze business needs, gather requirements, and optimize Salesforce processes. This course covers key concepts like stakeholder management, requirement documentation, and Salesforce platform understanding, enabling professionals to bridge business goals with technology solutions effectively. Benefit from expert-led sessions, real-world case studies, and certification preparation to accelerate your corporate growth.
Salesforce Business Analyst Certification Training is a specialized program designed to equip professionals with the skills to analyze business needs, gather requirements, and deliver effective Salesforce-based solutions. It covers stakeholder management, process mapping, user story creation, and Salesforce functionalities. This training prepares individuals for the Salesforce Business Analyst Certification exam and enhances their role in driving digital transformation.
- Cloud Computing: Overview on SaaS, PaaS, IaaS
- What is CRM Architecture of CRM and its uses
- Creation of Salesforce Account for Practice
- Overview of MVC Model: M-Model, V-View, and C-Controller
- Deep understanding of Application, Objects, Fields, Tabs

- Understanding Salesforce User Interface
- Understanding Sales Standard App Objects – Standard & Custom Fields – Standard & Custom Data Types
- Creation of Object, Tab & App
- Field Dependencies – State & Country Example
- Object Relationships

- Lookup Relationship and Master Detail Relationship
- Junction Object (Many to Many Relationship)
- Lookup Filters
- Formula Fields
- Rollup Summary Field

- Introduction to Page Layout
- Profiles – Set of Permissions, Visibilities
- Users and Profiles
- Permission Sets – Additional Permissions
- Field Level Security
- Record Types
- Record Types and Page Layouts
- Record Ownership

- Sharing Settings – OWD, Sharing Rules, Manual Sharing
- Organization Wide Defaults
- Sharing Rules
- Manual Sharing
- Creating Profile, Permission Set, Sharing Settings
- Creating Roles & Implementing Role Hierarchy
- Creating Queue, Setting up Public Groups

- Validation Rules
- Workflows & Approval Processes
- Auditing Process
- Field History Tracking
- Data Management
- Process Builder

- Classic Reports
- Lightning Reports
- Dashboard (Classic & Lightning)

- Apex Triggers
- SOQL and SOSL
- Visualforce Pages
- Apex Classes
- Standard Controller & Standard List Controller
- Custom Controller
- JavaScript / JQuery in Visual Force Page

- Business Analysis Process and Techniques
- Stakeholder Need Analysis
- Introduction to Software Development Life Cycles
- Requirement Lifecycles
- SLDC Models (Waterfall, Spiral, Agile, Incremental)

- Requirement Analysis and Transformation Techniques
- Functional and Non-Functional Requirement
- Finalizing Requirements

- BRS & SRS document
- Overview of Testing and UAT Testing
- Impact Analysis in Software Testing Business Analysis Process and ER Diagram Tools for Designing use cases and data model

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We are happy to help you 24/7Multisoft Corporate Training Features
Outcome centric learning solutions to meet changing skill-demand of your organizationWide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free Salesforce Business Analyst Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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Salesforce Business Analyst Corporate Training Certification
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