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81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Online Training

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Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365.

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Instructor-led Training Live Online Classes

Suitable batches for you

	19 Jul 2025	16	06:00 PM - 09:00 PM	Sat, Sun
	20 Jul 2025	16	06:00 PM - 09:00 PM	Sat, Sun

Course Price At

$ 250

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Instructor-led Training Live Online Classes

	19 Jul 2025	16	06:00 PM - 09:00 PM	Sat, Sun
	20 Jul 2025	16	06:00 PM - 09:00 PM	Sat, Sun

Course Price At

$ 250

Enroll Now

Secure Transaction

Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 250

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Talk to our training advisor

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Email ID*

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Phone Number*

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Build Your Own Schedule

Instructor-Led Online Training Parameters

Course Highlights

Duration: 16 Hrs.
Subject Matter Expert
After Training Support
Lifetime e-Learning Access
Recorded Sessions
Free Online Assessments

One to One Training

Agent Enablement in Microsoft Dynamics 365 Training Course Overview

81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.

Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.

Agent Enablement in Microsoft Dynamics 365 Training Course Content

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Introduction to service Module
Case Management
Service Level Agreements
Entitlements
Queue Management

Target Audience

Agent Enablement in Microsoft Dynamics 365 Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

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Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.