81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.
Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.
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Start Date | No. of Hrs | Time (IST) | Day | |
---|---|---|---|---|
09 Jul 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
23 Jul 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
06 Aug 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun | |
20 Aug 2022 | 16 | 06:00 PM - 09:00 PM | Sat, Sun |
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81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.
Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.
Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.
These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.
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