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80726AE: Customer Service in Microsoft Dynamics CRM 2016 Training Certification Course

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The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016.

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Instructor-led Training Live Online Classes

Select It Start Date No. of Hrs Time (IST) Day  
10 Dec 2022 16 06:00 PM - 09:00 PM Sat, Sun
24 Dec 2022 16 06:00 PM - 09:00 PM Sat, Sun
07 Jan 2023 16 06:00 PM - 09:00 PM Sat, Sun
21 Jan 2023 16 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 250

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Instructor-Led Online Training

  • 16 Hrs Training
  • Training Certificate
  • Learning Access
  • Certified Trainer
  • Hands-On Sessions

Course Price At

$ 250

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Customer Service in Microsoft Dynamics Training Course Overview

The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016. The aspirant will learn about the different types of Service Level Agreements and discover the differences between them and will also be able to discover the benefits of PowerBI service dashboards.

This training course guides you through the process of dealing efficiently with your customers with the Microsoft Dynamics CRM 2016, and provides insight on managing all related correspondence, documents, contacts and conversations. This course also demonstrates the process of working with customers, and explains how to provide timely and cost effective resolutions to customer issues.

After the successful completion of this course, you will be able to Explore the main components of working with cases including converting cases from activity records, Learn how to add cases and activities to queues, Examine the process of creating, editing, and publishing knowledge base articles, and much more. This course also helps you prepare for the MB2-714 exam.

Customer Service in Microsoft Dynamics Training Course Content

  • Introduction to Service Management
  • Case Management
  • Knowledge Base
  • Queue Management
  • Service Level Agreements
  • Entitlements
  • Service Scheduling
  • Interactive Service Hub
  • Unified Service Desk
  • Service Management Analysis
  • FieldOne
  • Voice of the Customer

Target Audience

Customer Service in Microsoft Dynamics Training Course Completion Certificate

Stand out from the crowd!!

Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.

These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID
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Customer Service in Microsoft Dynamics Corporate Training Certification

Invest in the future of your company to increase the skill set of your workforce and inspire loyalty. Multisoft Virtual Academy provides meaningful and best in class corporate trainings to your employees. Our training programs are designed by global subject matter experts and highly skilled instructional designers, offering highest quality learning solutions to drive productivity throughout your business.

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Tailored Corporate Training

Customize your training and development processes to the unique skills and traits of your employees. You can entirely customize a training program, from schedule, to duration and course material to choosing a certified global subject matter expert.

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Global Subject Matter Experts

We have a panel of highly skilled global subject matter experts with relevant industry experience. Our trainers work alongside the client to help them achieve their learning and skill development goals.

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Project Based Training

Get hands-on experience and knowledge to understand client’s project requirement. Our global subject matter experts will teach you how to execute project with real-life examples & scenarios.

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Comprehensive Learning Solution

Enhance employees’ performance and credibility with our 360º learning solutions. Avail lifetime access to e-learning material and recorded training session videos. Check learning and performance progress in real-time with our skill analysis tools.

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