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80726AE: Customer Service in Microsoft Dynamics CRM 2016 Training Certification Course

The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016.

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Instructor-led Training Live Online Classes

Suitable batches for you

16 Mar 2024 16 06:00 PM - 09:00 PM Sat, Sun
23 Mar 2024 16 06:00 PM - 09:00 PM Sat, Sun
30 Mar 2024 16 06:00 PM - 09:00 PM Sat, Sun
06 Apr 2024 16 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 250

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Instructor-led Training Live Online Classes

16 Mar 2024 16 06:00 PM - 09:00 PM Sat, Sun
23 Mar 2024 16 06:00 PM - 09:00 PM Sat, Sun
30 Mar 2024 16 06:00 PM - 09:00 PM Sat, Sun
06 Apr 2024 16 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 250

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 250

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 16 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime e-Learning Access
  • Recorded Sessions
  • Free Online Assessments

Customer Service in Microsoft Dynamics Training Course Overview

The Customer Service in Microsoft Dynamics CRM online training offered by Multisoft Virtual Academy focuses on how an organization can cherish customer satisfaction through automation of business processes. This online training provides the learner the valuable comprehension of different Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2016. The aspirant will learn about the different types of Service Level Agreements and discover the differences between them and will also be able to discover the benefits of PowerBI service dashboards.

This training course guides you through the process of dealing efficiently with your customers with the Microsoft Dynamics CRM 2016, and provides insight on managing all related correspondence, documents, contacts and conversations. This course also demonstrates the process of working with customers, and explains how to provide timely and cost effective resolutions to customer issues.

After the successful completion of this course, you will be able to Explore the main components of working with cases including converting cases from activity records, Learn how to add cases and activities to queues, Examine the process of creating, editing, and publishing knowledge base articles, and much more. This course also helps you prepare for the MB2-714 exam.

Customer Service in Microsoft Dynamics Training Course Content

  • Introduction to Service Management
  • Case Management
  • Knowledge Base
  • Queue Management
  • Service Level Agreements
  • Entitlements
  • Service Scheduling
  • Interactive Service Hub
  • Unified Service Desk
  • Service Management Analysis
  • FieldOne
  • Voice of the Customer

Target Audience

Customer Service in Microsoft Dynamics Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

Customer Service in Microsoft Dynamics Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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