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Salesforce (Admin + Developer) Online Certification Training

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What you will get:

  • 45 Hrs Training
  • 10 Assessments
  • Hands-on sessions
  • Certified Trainer
  • 4 Mock Tests
  • 24x7 e-Learning Access
$ 459    $ 350

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Course Overview

Multisoft Virtual Academy offers Salesforce Developer online training, which includes preparation on the lines of Administration (ADM 201) and Development (DEV 401). The course elaborates on the various aspects of Salesforce CRM (customer relationship management) platform. This Salesforce online training is globally focused and offers expertise in working with centrally located CRM programs in order to bring organizations closer to their customers. This in turn provides satisfactory customer experience and adds new clients to the existing database.

The Salesforce® ADM 201 domain of this training focuses on various Salesforce® policies and features in order enhance the Salesforce applications. Additionally, individuals build the skills of customizing applications and business processes, maintaining sales and service cloud application, creating dashboards, workflow, and reports and managing data and security.

In the DEV 401 module, aspirants establish the skills required to perform extreme customization of CRM applications with®. The training provides a deep insight on the declarative capabilities of® platform to create custom applications and Visualforce® pages for customizing interfaces. Individuals can start preparing for the Advanced Developer (DEV 501) exam after the successful completion of this online training and consequently clearing the ADM 201 exam.

Note: With effect from September 14, 2015, Salesforce DEV 401 examination is withdrawn. While existing Salesforce Certified Developers continue to hold the credential, new individuals are recommended to aim for Salesforce Certified App Builder and/or Salesforce Certified Platform Developer I credentials.

Course Contents

Course ContentDetailed Course Topics

Salesforce Administrator (ADM 201)

  • Getting Around the App
  • Getting Your Organization Ready for Users
  • Setting Up and Managing Users
  • Security and Data Access
  • Customization: Fields
  • Managing Data
  • Reports and Dashboards
  • Automation
  • Managing the Support Process

Salesforce Developer (DEV 401)

  • Getting Around the App
  • Getting Your Organization Ready for Users
  • Setting Up and Managing Users
  • Security and Data Access
  • Customization: Fields
  • Managing Data
  • Reports and Dashboards
  • Automation
  • Managing the Support Process

Target Audience

  • New System Administrators responsible for the setup, configuration, and maintenance of their organization’s Salesforce® applications.
  • IT Managers , Sales Operations Managers, Salesforce® Developers, Application Developers and Programmers
  • Professionals aspiring to explore® platform in order to develop applications


After attending Salesforce Online Training, candidates will receive a training certificate from Multisoft. Aspirants can also take up certification exams offered by Salesforce to become certified.


What is Salesforce®?

Salesforce® is one of the most potent and flexible web based databases available. Burgeoning number of companies have started garnering the results of Salesforce®.com products that have been revolutionizing their returns. The Customer Relationship Management (CRM) and Cloud solutions have been the most in demand products till date.

What are the future prospects?

Salesforce®.com claims that the demand for certified Salesforce® professionals has shot up to 159% since 2008. The certification has been seen as the most impacting and driving factors in the recruitment of professionals. Organizations claim that hiring certified professionals has helped them with better deployment and return on investment. Check Cloud Career Building Up Momentum for New age IT Professionals to know the career benefits.

What all Salesforce® certifications are available?

• Salesforce®.com Certified Administrator • Salesforce®.com Certified Advanced Administrator • Salesforce®.com Certified Sales Cloud Consultant • Salesforce®.com Certified Service Cloud Consultant • Salesforce®.com Certified Pardot Consultant • Salesforce®.com Certified Developer • Salesforce®.com Certified Advanced Developer • Salesforce®.com Certified Technical Architect

How often do the certification exams change?

The Salesforce certification exams changes with each release. There are three annual releases: Summer, Autumn and Winter. With each release, Salesforce® also updates certification exams.

What are the requirements to maintain the certifications?

A candidate has to pay an amount of $100 to maintain the certification status. Salesforce® launches upgrade exams thrice, once with each release every year. The candidates have to clear these upgrade exams within six months to retain the certification. The initial exam fee includes fee for two upgrades. So if you take the first exam in Spring 13, your fee will take care of Summer 14 and Winter 14 release upgrade exams. It is suggested to grab the release notes prior to the exam. The exam can be taken from home computer and is an easy one to clear.

Is there any prerequisite to do the program?

There is no prerequisite, both for the certification and Training. The Salesforce® Online Training at Multisoft Virtual Academy introduces you to the basic knowledge of the Salesforce® architecture that is required to clear the certification exam.

Who should do this program?

The Salesforce® Online Training Program is for those who want to make a career in Salesforce® Development and Deployment and want to get a basic knowledge of application to prepare for the certification exam.

What is the cost of Salesforce® Administrator certification?

The Salesforce® Online Training Program is for those who want to make a career in Salesforce® Development and Deployment and want to get a basic knowledge of application to prepare for the certification exam.

Can I retake the exam? What is the fee?

Yes, you can retake the exam by scheduling it on any day, except the result-day. Salesforce doesn’t allow same day reattempts, however you can take the exam multiple times. Candidates have to pay a fee of USD 100 for exam retake.

How can I register for the Salesforce® Administrator exam?

Visit® and register for the exam. Create a login and choose the location and time for exam. You can schedule the exam by paying the fees via credit cards.

What is the Salesforce® Administrator exam like? What is the pass percentage?

The exam has 60 multiple choice questions that are aimed to test the understanding of candidates in managing users, data and security; maintaining and customizing Sales cloud and Service Cloud applications; build reports, dashboards and workflow. A time of 90 minutes is allotted to complete the exam. A candidate needs 65% score to pass in the exam. If you go through the Multisoft Online Training, you will find the time quite sufficient.

Is there any negative marking in the exam for Salesforce® Administrator?

No there is no negative marking in the exam.

How much time is needed to prepare for the Salesforce® Administrator exam?

If you have a working knowledge of the Salesforce® platform, you will be able to easily prepare for the exam. It is highly recommended to opt for formal training classes to prepare for the certification examination. Ideally a time–frame of 3-4 weeks is enough for the preparation.

How should I prepare for Salesforce® Administrator Certification exam?

• The first step is to thoroughly understand the Salesforce® Administrator Certification Exam Guide (link to the exam guide). This will clear all the doubts of the candidates along with providing information about the course contents and knowledge areas. • The second step is to enroll in Salesforce® Online Training by Multisoft virtual Academy. The program imparts the necessary skills and knowledge base for working on Salesforce® platform. • Once you are through with the training, it is time to prepare for the certification exam by attempting online assessments and mock tests provided by the institute. • Thereafter, you can register and schedule the exam and on successfully clearing it, you will become a Certified Administrator.

How can Salesforce® Administration Online Training by Multisoft help me?

Candidates and aspirants aiming to add the coveted credential to their skill set will find the training quite effective. Developed in adherence with the industry demands, the Salesforce® Online Training by Multisoft equips administrators in Salesforce® deployments. The training offers expertise in: • Customizing applications and business processes • Maintaining sales and service cloud application • Creating dashboards, workflow, and reports • Managing data and security Apart from it, the training also provides the candidates with the knowledge and confidence to prepare for the Salesforce® Administrator Certification Exam.

What will I get in the program for Salesforce® Administration?

The Salesforce® Online Training by Multisoft virtual Academy is a 32 hours instructor-led online training. The training provides hands-on sessions and ample practice to the candidates. The chief take aways are: • 32 Hours Instructor-led Online Training • Certified Trainer • 2 Mock Tests • 5 Online Assessments • Hands-on sessions • 24x7 e-Learning Access

How do I ascertain that I am ready for the Salesforce® Administrator certification exam?

The best part of the Salesforce® Online Training is that you will get to assess your knowledge at each step. Multisoft Virtual Academy provides you 2 Mock tests and 5 Online Assessments, on which you can bank for your preparation. At the end of the program, you will find complete confidence to appear in the certification exam.

Do you provide any course completion certificate Salesforce® Administrator Online Training?

After successful completion of Salesforce® Administrator Online Training, the candidates will be eligible for Salesforce® Administrator Essential training certificate from Multisoft. Also they become eligible for taking Salesforce®.com Certified Administrator exam to achieve the Salesforce®.com Certified Administrator Certification.

What are the career benefits after this program of Salesforce® Administrator Online Training?

As the popularity of Cloud-based solutions is ascending, so is the demand for Salesforce® and its aligned products. The market is ripe for the specialized skills. Upon completion of the Salesforce® Online Training by Multisoft, the candidates become eligible for taking Certified Administrator exam to achieve the Certified Administrator Certification.

Is there any negative marking in the exam for Salesforce® Administration?

No, there is no negative marking in the exam.

How can Salesforce® Developer Training by Multisoft help me?

If you are aiming to add the worthwhile credential to your portfolio, joining Salesforce 401 Online Training by Multisoft Virtual Academy should be your first step. Apart from providing the necessary knowledge and skills for the certification exam, the institute also provides expertise in: • Designing Customized applications for Multiple users on® • Managing data and implementing changes • Making the pages more consumer- friendly

What will I get in the program of Salesforce® Developer?

Salesforce® Developer 401 Online Training is a 32 hours Instructor-led Online Training, which aims to build the capacities of learners in custom application development for the enterprises. The chief take aways are: • 32 Hours Instructor-led Online Training • 2 Mock Tests • 5 Assessments • 24x7 e-Learning Access • Certified Trainer • Training Certificate

Do you provide any course completion certificate for Salesforce® Developer Training?

The candidates will be eligible for Salesforce® Developer Training certificate from Multisoft upon the successful completion of Salesforce® Developer 401 Online Training.

Who are the instructors for Salesforce® Online Training?

The instructor is a highly qualified industry expert with experience of more than 6 years in Salesforce and CRM deployments. He is well versed with the training essentials and is guided by Multisoft to deliver the best. Check the profile here.

Why to choose Multisoft Virtual Academy?

Some of the benefits of learning with Multisoft Virtual Academy include: Collaborative Learning Methodology: Get introduced to a Learning mechanism which has foundations in interactive and collaborative pedagogies. Flexible Schedules: Become the master of your will. Schedule your own batch or join an existing one - take your pick. Practice to Perfection: Gain expertise through a vast question bank, and real time score and time analysis along with detailed explanations of correct answers.

I am a working professional and the current batch timings are unsuitable. How can I take the training?

If you are willing to upgrade your knowledge quotient, Multisoft is there for you. We provide the option of flexible schedules for all the programs. For working professionals, there is an ease of learning through recorded sessions and 24/7 access to the learning management system.

How can I be sure about my learning?

At Multisoft Virtual Academy, learners have 24/7 access to the LMS (learning management system) that is loaded with the complete study material, including course presentations, assessments and mock tests. Candidates are also indulged in real life projects that increase the confidence of entering in jobs. All this ensures that students are well learned and good to take exams and make a professional start.

How can I access the online content? Are there any limitations to it?

Once you enroll in the program by paying the fees for the same, you get access to the LMS. You can access all the course notes, assessments and other material through the LMS. The learners get 24/7 access to the content, thus providing the advantage of studying anytime, anywhere.

What if I want to attend a demo session?

Yes, you can write to us at for booking your demo class.

What if I still have some queries?

We understand all queries can’t be handled through inked sheets. If you still have any queries regarding the program or any other details; you can drop a mail at You will get a reply within 24 hours.

What are the payment options?

You can make the online payment for the choice of course you want to undergo. The fee details are mentioned on the website. For making the payment, you can click on ENROLL button which will take you to the payment gateway. You also have the option of bank wire transfer. You can write to us at to get the details.

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