SAP AI Conversant Program Training

SAP AI Conversant Program Training by Multisoft Virtual Academy is designed to help professionals understand how conversational AI fits into SAP-led digital transformation. The program introduces the building blocks of AI-driven conversations - intents, utterances, entities, context, dialog flows, and response strategies - and shows how these elements come together to deliver reliable virtual assistant experiences for customers and internal teams. Learners explore real business scenarios such as HR self-service, IT support, order status, procurement queries, and finance-related FAQs, with a focus on designing conversations that reduce ticket volume and improve response time. The training also covers best practices for conversation design, multilingual considerations, tone and brand consistency, fallback handling, and continuous improvement using analytics and user feedback.

Along the way, participants gain clarity on how SAP’s AI approach aligns with automation, process efficiency, and improved user experience across SAP landscapes. The course is ideal for SAP functional consultants, business analysts, customer support leads, product owners, and tech teams who want to collaborate on conversational solutions. By the end, learners can confidently plan, structure, and communicate a conversational AI solution roadmap and contribute to building scalable, business-ready SAP AI assistant experiences.