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BMC CMDB Administration Training in Africa

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Advance your ITSM expertise with BMC CMDB Administration Training in Africa by Multisoft Virtual Academy. Learn to configure, manage, and maintain BMC’s Configuration Management Database with hands-on projects. Perfect for IT professionals aiming to enhance service delivery, data integrity, and infrastructure visibility through CMDB best practices and expert guidance.

Duration

24Hrs.

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WeekEnd/WeekDay

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Online

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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BMC CMDB Administration Training in Africa Course Syllabus

Curriculum Designed by Experts

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BMC CMDB Administration Training is a specialized program that teaches IT professionals how to configure, manage, and maintain the BMC Configuration Management Database (CMDB). It covers data modeling, reconciliation, integration, and best practices for accurate configuration item (CI) management. This training enhances ITSM efficiency by ensuring reliable, up-to-date configuration data across the enterprise.

Introduction to BMC CMDB
BMC Helix CMDB architecture
Basics of BMC Helix CMDB
Key roles and responsibilities
Overview of the Common Data Model
The concept of CIs
Different consumers of BMC Helix CMDB data

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Accessing BMC Helix CMDB
Navigating the BMC Helix CMDB Dashboard
Searching and viewing CIs in the CMDB portal
Creating a graph query
Filtering CIs
BMC Helix CMDB Dashboard features
Creating and editing CIs

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Introduction to Common Data Model (CDM)
The relationships in the CDM
Documentation and tools for researching the CDM
Basics of BMC_BaseElement and BMC_Relationship classes
Most commonly used classes of BMC_BaseElement Subclasses
Purpose of BMC_BaseRelationship and its individual subclasses
Navigate the Class Manager
Viewing a class and a relationship class
Creating and modifying a class
Auditing overview

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Process to load data into BMC Helix CMDB
Concept of Datasets
Importing data using the Atrium Integrator
Importing data using Atrium Integrator Spoon.
Importing data using the Data Management console
Importing data using cmdbdriver Program

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Purpose of the Product Catalog
How the Product Catalog supports multitenancy
How the Product Catalog helps the BMC Helix CMDB to normalize data
The role of the Normalization engine
Normalization modes and process
Normalization statuses
How the normalization works with the BMC Helix CMDB to reconcile data
Creating a normalization job
Monitoring a normalization job

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The purpose of reconciling CMDB data
The structure of a reconciliation job
BMC tools to reconcile the BMC Helix CMDB data
How the reconciliation engine works with the BMC Helix CMDB to reconcile data
Creating a reconciliation job
Additional reconciliation activities

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The concepts and methods of federation
Identifying when to use the launch and retrieve method

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BMC CMDB Administration Training in Africa Description

Understand the core architecture and components of BMC CMDB.
Configure and customize classes, attributes, and relationships.
Perform data modeling to align with organizational structure and needs.
Import and normalize data using Atrium Integrator and Data Import tools.
Set up and manage reconciliation rules to maintain data consistency.
Integrate CMDB with other BMC and third-party ITSM tools.
Monitor and troubleshoot CMDB issues effectively.
Implement best practices for data governance and lifecycle management.
Maintain the accuracy and integrity of configuration items (CIs).

CMDB Administrators
Configuration Managers
ITSM Professionals
System Administrators
IT Operations Managers
Service Desk Professionals
IT Infrastructure Managers
Technical Support Engineers
BMC Remedy Administrators
IT Consultants and Implementers

Basic understanding of IT Service Management (ITSM) concepts
Familiarity with Configuration Management principles (ITIL preferred)
Knowledge of BMC Remedy or BMC Helix platforms

BMC CMDB Administration Training in Africa Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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BMC CMDB Administration in Africa Corporate Training Certification

Interactive Virtual Training

Global Subject Matter Experts
Step-by –Step Learning Approach
Instant Doubt Clearing

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Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

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Multisoft Training Certificate
Globally Recognized and Accepted
Lifetime Validity

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BMC CMDB Administration Training in Africa FAQ's

Yes, the training includes real-time lab sessions and practical assignments to help you gain hands-on experience with BMC CMDB tools.

Yes, the training aligns with ITIL-based configuration management best practices to support service management goals.

Yes, participants will receive a certificate of completion from Multisoft Virtual Academy upon successfully finishing the course.

Yes, learners will have access to the course material and session recordings for future reference.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number +91 8130666206