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Instructor-led Training Live Online Classes

20 Sep 2025 24 06:00 PM - 09:00 PM Sat, Sun
21 Sep 2025 24 06:00 PM - 09:00 PM Sat, Sun
27 Sep 2025 24 06:00 PM - 09:00 PM Sat, Sun
28 Sep 2025 24 06:00 PM - 09:00 PM Sat, Sun

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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SAP Field Service Management (FSM) Training in Australia Course Syllabus

Curriculum Designed by Experts

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Introduction to SAP Field Service Management" provides a concise overview of the essential features and functionalities of SAP's FSM solution. Designed for beginners, this course covers key aspects such as scheduling, dispatching, and real-time analytics, equipping participants with the foundational knowledge to optimize field service operations efficiently.

  •  How SAP Field Service Management fits into SAP Service Cloud
  •  Solution overview
  •  SAP Field Service Management functionalities
  •  Architecture
     
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  •  Data Models and APIs
  •  User Types and Cloud Accounts
  •  Business Objects
  •  Data loader and Data exporter
  •  Data object management
  •  Hands-On Exercise
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  •  Account and Company settings
  •  User Groups
  •  Service Workflow configuration
  •  Custom translations
  •  Query API
  •  Instructor Demo
  •  Hands-On Exercise
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  •  Overview
  •  Service call lifecycle
  •  Create and assign a service call
  •  Release scenarios
  •  Workflow steps
  •  Reservation types
  •  Map
  •  Using skills and filters
  •  Instructor Demo
  •  Hands-On Exercise
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  •  Overview
  •  Mobile service workflow
  •  Create new assignment on mobile (Service Call, Activity)
  •  Reserved materials.
  •  Record time (effort)
  •  Expenses & materials
  •  Activity feedback
  •  Checkout
  •  Offline considerations
  •  Instructor Demo
  •  Hands-On Exercise
     
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  •  Overview and features
  •  Smartform templates and designer
  •  Elements
  •  Smartforms in mobile application
  •  Instructor Demo
  •  Hands-On Exercise
     
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  •  What are Business Rules used for?
  •  Where to find Business Rules?
  •  Business Rule Configuration
  •  Validating and Executing a Business Rule
  •  Instructor Demo
  •  Hands-On Exercise
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  •  Overview
  •  Business reports via Dashboards
  •  Cloud reporting
  •  Integration with SAP Analytics Cloud
  •  Instructor Demo
  •  Hands-On Exercise
     
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  •  Overview & Disambiguating Multi-tenant and Single tenant
  •  Crowd Service Architecture
  •  Partner Portal
  •  Is your use case suited for Crowd Service?
  •  The crowd service workforce
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  •  Self-service functionality
  •  Self Service web application
  •  The admin portal
  •  Configuration, set up and Branding
  •  Interactive Demo
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  •  Overview of supported integration scenarios
  •  End to end process with integration points
  •  Master data, Ticket and Items integration
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SAP Field Service Management (FSM) Training in Australia Description

  • Understand Core Concepts: Gain foundational knowledge of SAP FSM and its applications.
  • Efficient Scheduling: Learn to optimize field service schedules and resource allocation.
  • Mobile Solutions: Master the use of SAP FSM mobile apps for on-site service management.
  • Customer Experience: Enhance customer satisfaction through effective service delivery and communication.
  • Integration Skills: Acquire skills to integrate SAP FSM with other SAP modules and third-party systems.
  • Data Analysis: Develop the ability to analyze service data for continuous improvement.
  • Troubleshooting: Learn to identify and resolve common issues in field service operations.

  • Field Service Managers
  • Service Technicians
  • IT Professionals
  • Project Managers
  • Customer Service Representatives
  • Business Analysts

  • Basic SAP Knowledge: Familiarity with SAP interface and basic functionalities.
  • Field Service Understanding: Basic knowledge of field service operations and management.
  • Technical Skills: Proficiency in using web-based applications and mobile devices.
  • ERP Experience: Prior experience with Enterprise Resource Planning (ERP) systems is advantageous.
  • Analytical Skills: Ability to analyze and interpret data for decision-making.

SAP Field Service Management (FSM) Training in Australia Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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SAP Field Service Management (FSM) in Australia Corporate Training Certification

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  • Project Based Learning
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  • Assignments and Practice Tests
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Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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SAP Field Service Management (FSM) Training in Australia FAQ's

Field service management application allows businesses to seamlessly and efficiently manage all the resources involved in field service management activities. The application enables managers and technicians to manage customer service contracts, process job orders, keep track of service and repair tasks, automate scheduling and dispatch, collect payment and more.

SAP Crowd Service helps a company build an own ecosystem of internal and external experts and technicians, to increase geographical coverage and provide faster service to the field and react fast to peaks in service request demands.

SAP Smart Forms provide a graphical user interface that helps you create and maintain the layout and the form logic of a form: the SAP Form Builder.

With SAP Field Service Management Solution, one can;  Optimize field service operations.  Empower managers, technicians, and dispatchers.  Improve customer experiences.

4 Key Capabilities of SAP Field Service Management are, AI-Powered Planning & Dispatching; Mobile Service Execution; Customer Self-Service and Back-Office Integration.

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