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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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ServiceNow AI / Now Assist Training in Canada Course Syllabus

Curriculum Designed by Experts

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The ServiceNow AI / Now Assist Training program focuses on implementing Generative AI within enterprise service management environments. The curriculum covers Now Assist configuration, AI-assisted content generation, conversational AI, intelligent recommendations, workflow automation, prompt engineering, governance, analytics, security, and enterprise deployment. Through practical implementation exercises and business-driven use cases, participants will learn how to build intelligent ServiceNow solutions that improve productivity, streamline operations, and enhance digital service experiences.

  • ServiceNow AI Overview
  • Generative AI Fundamentals
  • AI Features in ServiceNow
  • AI Architecture
  • Enterprise AI Use Cases
  • Platform Navigation
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  • What is Now Assist
  • AI Productivity Features
  • Licensing and Requirements
  • Configuration Overview
  • AI Capabilities
  • Best Practices
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  • Feature Enablement
  • User Access
  • Role Configuration
  • AI Settings
  • Prompt Configuration
  • Instance Configuration
  • Testing
  • Deployment
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  • Case Summarization
  • Incident Summaries
  • Knowledge Article Generation
  • Email Generation
  • Response Suggestions
  • Content Refinement
  • AI Recommendations
  • Productivity Features
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  • Prompt Fundamentals
  • Prompt Design
  • Prompt Optimization
  • Business Context
  • Prompt Templates
  • AI Response Quality
  • Testing Prompts
  • Best Practices
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  • Flow Designer Integration
  • AI Actions
  • Workflow Automation
  • Intelligent Routing
  • Task Automation
  • Approval Automation
  • Business Rules
  • Process Optimization
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  • Virtual Agent Overview
  • AI Conversations
  • Conversation Design
  • AI Responses
  • Integration with Now Assist
  • User Experience
  • Testing
  • Deployment
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  • ITSM Integration
  • HR Service Delivery
  • Customer Service
  • Employee Workflows
  • Knowledge Management
  • AI Search
  • Cross-Department Automation
  • Enterprise Scenarios
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  • Responsible AI
  • AI Governance
  • Data Privacy
  • Security Controls
  • Compliance
  • Risk Management
  • Audit and Monitoring
  • AI Best Practices
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  • AI Performance Metrics
  • Usage Analytics
  • Dashboards
  • Reporting
  • Feedback Management
  • Continuous Improvement
  • Performance Optimization
  • AI Adoption
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  • Deployment Strategy
  • Change Management
  • User Adoption
  • Business Value
  • AI Rollout
  • Integration Strategy
  • Operational Readiness
  • Success Measurement
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  • Now Assist Implementation
  • AI Workflow Design
  • Prompt Engineering Project
  • Virtual Agent Integration
  • AI Governance Review
  • Enterprise Use Case
  • Performance Evaluation
  • Final Project
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ServiceNow AI / Now Assist Training in Canada Description

  • Understand the architecture and business value of ServiceNow AI and Now Assist.
  • Configure AI-powered capabilities to automate enterprise service delivery.
  • Learn prompt engineering techniques for improving AI-generated responses.
  • Build intelligent workflows using ServiceNow AI features and automation tools.
  • Configure AI-generated summaries, recommendations, and knowledge creation.
  • Integrate Now Assist with ITSM, HRSD, CSM, and enterprise workflows.
  • Explore conversational AI for employee and customer self-service.
  • Implement AI governance, compliance, and security best practices.
  • Monitor AI adoption through dashboards, analytics, and performance metrics.
  • Understand enterprise deployment strategies for AI-powered ServiceNow implementations.
  • Improve operational efficiency through intelligent workflow automation.
  • Develop practical implementation skills for enterprise AI projects using ServiceNow.

  • ServiceNow Administrators
  • ServiceNow Developers
  • ServiceNow Implementation Specialists
  • Workflow Automation Engineers
  • IT Service Management Professionals
  • Enterprise Architects
  • Platform Owners
  • AI Solution Consultants
  • Digital Transformation Leaders
  • Business Process Consultants
  • Organizations implementing ServiceNow AI
  • Professionals modernizing enterprise workflows with Generative AI

  • Basic familiarity with the ServiceNow platform is recommended.
  • Understanding of enterprise service management concepts will be beneficial.
  • Knowledge of ITSM processes is helpful but not mandatory.
  • Basic awareness of workflow automation concepts is advantageous.
  • Familiarity with ServiceNow administration or development is beneficial.
  • Understanding of REST APIs or integrations is useful for advanced implementation.
  • Basic knowledge of Artificial Intelligence or Generative AI concepts is recommended.
  • Previous experience with enterprise applications can enhance the learning experience.
  • Professionals from IT, HR, Customer Service, and Digital Transformation teams can attend this training.
  • An interest in implementing AI-powered productivity solutions using ServiceNow Now Assist.

ServiceNow AI / Now Assist Training in Canada Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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ServiceNow AI / Now Assist in Canada Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow AI / Now Assist Training in Canada FAQ's

Now Assist is ServiceNow's Generative AI capability that helps users generate content, summarize records, improve knowledge management, automate responses, and increase productivity across enterprise workflows.

Yes. The training includes hands-on exercises covering configuration, prompt engineering, workflow automation, AI recommendations, Virtual Agent integration, and enterprise implementation scenarios.

No. Most Now Assist capabilities can be configured without extensive programming knowledge. However, basic ServiceNow platform familiarity is beneficial.

ServiceNow AI supports IT Service Management, HR Service Delivery, Customer Service Management, Security Operations, Employee Workflows, and many enterprise business functions.

This course is valuable for ServiceNow Administrators, ServiceNow Developers, AI Consultants, Workflow Automation Specialists, Platform Architects, Enterprise Solution Consultants, and professionals implementing AI-driven enterprise workflows.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number  +91 8130666206

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