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Duration

24Hrs.

Experience & Certified

Trainers

Type of Batch

WeekEnd/WeekDay

Program Formate

Online

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Instructor-led Training Live Online Classes

Suitable batches for you

01 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun
02 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun
08 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun
09 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

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Instructor-led Training Live Online Classes

01 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun
02 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun
08 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun
09 Nov 2025 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 550

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 550

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ServiceNow HRSD Training in Africa Course Syllabus

Curriculum Designed by Experts

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ServiceNow HRSD Training is a specialized course that equips professionals with the skills to streamline HR service delivery using the ServiceNow platform. It covers HR workflows, case management, self-service portals, automation, and integrations, helping organizations enhance employee experiences and efficiency. Ideal for HR professionals, IT administrators, and ServiceNow consultants seeking HR digital transformation expertise.

  • Understanding HR Service Management
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  • Human resources getting started
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  • HR and IT implementation team
  • HR implementation decisions 
  • State flows vs. workflows,
  • How HR cases and tasks are assigned
  • HR implementation information required
  • Human resources configuration
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  • Tables Installed with HR Service Management ServiceNow
  • Roles Installed with HR Service Management ServiceNow
  • User groups Installed with HR Service Management ServiceNow
  • Data policies Installed with HR Service Management ServiceNow
  • The script includes Installed with HR Service Management ServiceNow
  • Client scripts Installed with HR Service Management ServiceNow
  • Business rules Installed with HR Service Management ServiceNow
  • Email notifications Installed with HR Service Management ServiceNow
  • Events Installed with HR Service Management ServiceNow
  • HR skills Installed with HR Service Management ServiceNow
  • HR catalogue items Installed with HR Service Management ServiceNow
  • Activate Human resources connect
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  • Installed with HR performance analytics 
  • Tables modified with HR performance analytics
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  • HR profile editable field configuration
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  • Workflow-based HR process design
  • Employee Onboarding HR Workflow
  • Employee Offboarding HR Workflow
  • Employee change HR Workflow
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  • Define an organization position
  • View a location
  • View a department
  • HR skills management
  • Create or modify an HR skill a) Assign an HR skill to a group b) Assign an HR skill to a user
  • Assignment rules in HR
  • Create an HR assignment rule
  • Test an assignment rule
  • HR catalog management
  • Manage HR catalog categories
  • Add a new HR catalog category to the HR catalog
  • Create an HR catalog item
  • Modify an HR catalog item
  • Modify an HR case template
  • Modify an HR task template
  • View or modify HR case categories HR case categories
  • Configure the employment verification letter
  • HR profile records
  • HR profile security
  • Customized profile information
  • Create or modify an HR profile
  • Update your HR profile a) Add your emergency contact b) Add your employment history c) View the user directory
  • HR surveys
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  • Attach a knowledge article to an HR case
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  • Self-service HR portal
  • Submit a request from the HR portal
  • Request employment verification
  • Request tuition reimbursement
  • View your open HR cases
  • Use the HR knowledge base
  • Chat with HR
  • Attach documentation to an HR case
  • Create an HR case
  • HR cases for VIPs
  • Approve an HR case
  • Monitor the HR chat queue
  • Work on an HR case
  • View and update an HR task
  • Suspend and resume an HR case
  • Approve an employee change request
  • Request user documentation
  • Complete an employment verification request
  • Approve a tuition reimbursement request
  • Process a tuition payment
  • Escalate an HR case
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  • Manage HR cases by category
  • Use the HR manager Dashboard
  • Monitor HR onboarding cases
  • Run HR reports
  • Available HR reports
  • HR case SLAs
  • View the SLA of an HR case
  • View HR performance analytics
  • Evaluate HR survey responses
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  • Set up the workday integration
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ServiceNow HRSD Training in Africa Description

  • Learn the core components and functionalities of ServiceNow HR Service Delivery.
  • Set up HR cases, manage employee queries, and maintain a structured knowledge base.
  • Streamline HR processes by automating repetitive tasks and service requests.
  • Design and configure self-service portals for seamless HR interactions.
  • Implement and automate onboarding, offboarding, and other employee lifecycle events.
  • Configure role-based access control (RBAC) to ensure data privacy and security.

  • ServiceNow Administrators
  • ServiceNow Developers
  • IT Service Management (ITSM) Professionals
  • HRIS Specialists
  • HR Technology Consultants
  • Business Process Analysts
  • HR Service Delivery Managers
  • System Administrators
  • Digital Transformation Consultants

  • Familiarity with HR operations, employee lifecycle, and service delivery.
  • Understanding of IT Service Management (ITSM) and workflow automation is beneficial.

ServiceNow HRSD Training in Africa Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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GET A SAMPLE CERTIFICATE

ServiceNow HRSD in Africa Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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ServiceNow HRSD Training in Africa FAQ's

Yes, the training includes interactive labs, real-world case studies, and hands-on exercises to help participants apply their knowledge effectively.

Yes, participants will receive an industry-recognized certification from Multisoft Virtual Academy upon successful completion of the course.

This training enhances your expertise in HR service automation and digital transformation, making you a valuable asset for organizations using ServiceNow HRSD. It opens doors to roles in HR technology, ITSM, and HR process automation.

Yes, the course includes integrations with third-party HR systems like Workday, SAP SuccessFactors, and other HR management tools.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number  +91 8130666206

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