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Instructor-led Training Live Online Classes

11 Apr 2026 24 06:00 PM - 09:00 PM Sat, Sun
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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ServiceNow IT Asset Management (ITAM) Training in Australia Course Syllabus

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The ServiceNow ITAM Training course provides comprehensive coverage of asset lifecycle management within the ServiceNow ecosystem. It covers key modules such as asset tracking, contract management, software asset management (SAM), and hardware asset management (HAM). Participants will learn how to configure and customize ITAM workflows, automate processes, and generate reports for better asset governance. The course emphasizes best practices for managing IT assets, ensuring compliance, and maximizing ROI on IT investments.

  • Software asset management overview
  • Request software asset management
  • Domain separation and SAM
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  • Set up SAM
  • Record product details
  • Record software rights and user allocations
  • Discovery models and software installations
  • Software asset management content service
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  • SAM administration
  • SAM properties
  • Add a software pattern normalization rule
  • Add a reclamation rule
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  • Get start with SAM
  • Software asset analytics dashboard
  • Software license usage
  • Software reconciliation for compliance
  • Software installation optimization and removal
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  • SAM migration
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ServiceNow IT Asset Management (ITAM) Training in Australia Description

  • Understand IT Asset Management lifecycle and processes
  • Learn to manage hardware and software assets in ServiceNow
  • Configure ITAM modules including HAM and SAM
  • Automate asset workflows and reporting
  • Ensure compliance with licensing and audit requirements
  • Optimize asset utilization and reduce operational costs
  • Integrate ITAM with ITSM for better service delivery

  • IT Asset Managers
  • ServiceNow Administrators and Developers
  • ITSM Professionals
  • System Administrators

  • Basic understanding of IT Service Management (ITSM) concepts
  • Familiarity with ServiceNow platform fundamentals
  • Knowledge of IT infrastructure and asset lifecycle concepts
  • Basic database and workflow understanding (preferred but not mandatory)

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ServiceNow IT Asset Management (ITAM) Training in Australia Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

ServiceNow IT Asset Management (ITAM) in Australia Corporate Training Certification

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ServiceNow IT Asset Management (ITAM) Training in Australia FAQ's

The lifespan of your IT assets is automated via ServiceNow® Asset Management. It keeps track of the financial, legal, and inventory information for hardware and tools throughout their lifecycles, as well as for non-IT assets. Workflows are used to process asset requests so that authorizations can be granted, refunds can be issued, and services can be provided.

The following list of three different forms of IT asset management is basic:

  1. Software: Due to the compliance regulations, licensing, shadow IT, and IoT that are involved, this sort of ITAM is a little more complicated than the others. Software assets need to be constantly examined and monitored, and they need to be flexible enough to adapt to changing market conditions, requirements, and demands.
  2. Cloud: Software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) costs and utilization for cloud resources are tracked by ITAM (PaaS). Each of these is seen as an asset to be managed within ITAM for cost and compliance.
  3. Hardware: The physical hardware used by a company also contributes to its IT ecosystem. These tangible assets consist of computers, printers, copiers, laptops, mobile devices, servers, and any other gear utilized by the business for data management.

Although both software asset management and hardware asset management are included in ITAM, they have separate conceptual foundations. The management of physical assets, such as servers, laptops, PCs, mobile devices, printers, etc., is at the center of hardware management. Software assets include things like cloud services, software licenses, and software that has been downloaded directly to a computer.

  • Reduction of risks – It limits risks by enforcing asset policies and regulatory standards.
  • Cost reduction of Asset - To conserve resources, lower asset expenses, and streamline asset lifecycle processes.
  • Understanding and monitoring your assets - By maximizing asset lifecycle investments, you may enhance IT services and make wise decisions.

The process of making sure an organization's assets are tracked, installed, maintained, improved, and disposed of as needed is known as IT asset management (ITAM). Simply said, it involves ensuring that your organization's important assets both material and immaterial are monitored and utilized.

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