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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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ServiceNow Xanadu AI Training in Canada Course Syllabus

Curriculum Designed by Experts

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The ServiceNow Xanadu AI Training program explores the latest AI-powered features and intelligent automation capabilities introduced in the ServiceNow Xanadu release. The course covers Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Flow Designer, IntegrationHub, AI Search, platform administration, ITSM enhancements, reporting, security, and governance. Participants will learn how to automate business processes, optimize service operations, configure AI-driven workflows, and improve enterprise productivity using ServiceNow's intelligent platform. Through practical exercises and real-world implementation scenarios, learners will build the skills required to successfully deploy and manage AI-enabled ServiceNow solutions across modern organizations.

  • ServiceNow Platform Overview
  • What's New in Xanadu
  • AI Capabilities in Xanadu
  • Platform Architecture
  • User Interface
  • Navigation Essentials
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  • Instance Configuration
  • Users and Groups
  • Roles and Permissions
  • Access Control Rules (ACLs)
  • Update Sets
  • Application Scope
  • System Properties
  • Platform Maintenance
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  • Introduction to Now Assist
  • AI-Powered Assistance
  • Content Generation
  • Case Summarization
  • Knowledge Recommendations
  • Productivity Features
  • Configuration
  • Best Practices
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  • AI Agent Fundamentals
  • AI Agent Configuration
  • Agent Orchestration
  • Task Automation
  • AI Decision Making
  • Enterprise Use Cases
  • AI Agent Management
  • Optimization
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  • Machine Learning Basics
  • Classification Models
  • Similarity Prediction
  • Assignment Prediction
  • AI Recommendations
  • Model Training
  • Model Evaluation
  • Deployment
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  • Virtual Agent Fundamentals
  • Conversation Design
  • Topics and Dialogs
  • AI Conversations
  • Integrations
  • User Experience
  • Testing
  • Deployment
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  • Flow Designer
  • Flow Logic
  • Actions
  • Subflows
  • Approvals
  • Notifications
  • Automation Best Practices
  • Workflow Optimization
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  • IntegrationHub
  • REST APIs
  • SOAP APIs
  • Spokes
  • Data Exchange
  • Third-Party Integrations
  • Authentication
  • API Security
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  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • AI-Assisted Resolution
  • Knowledge Integration
  • Service Catalog
  • Process Automation
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  • AI Search
  • Search Optimization
  • Knowledge Articles
  • Knowledge Lifecycle
  • Search Analytics
  • Recommendations
  • Enterprise Search
  • User Experience
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  • Dashboards
  • Reports
  • Performance Analytics
  • KPIs
  • AI Metrics
  • Trend Analysis
  • Operational Insights
  • Executive Reporting
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  • Platform Security
  • Identity Management
  • Data Protection
  • Compliance
  • Governance
  • Audit Logs
  • Security Best Practices
  • AI Governance
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  • IT Operations
  • HR Service Delivery
  • Customer Service Management
  • Security Operations
  • Employee Experience
  • Cross-Functional Automation
  • Business Process Optimization
  • Digital Transformation
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  • AI Workflow Implementation
  • AI Agent Configuration
  • Now Assist Deployment
  • Enterprise Automation Project
  • Integration Scenario
  • Reporting Dashboard
  • Best Practices Review
  • Final Project Implementation
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ServiceNow Xanadu AI Training in Canada Description

  • Explore the AI innovations introduced in the ServiceNow Xanadu release and understand how they enhance enterprise service management.
  • Configure and utilize Now Assist to improve productivity through AI-assisted content generation, summarization, and intelligent recommendations.
  • Design and implement AI Agents to automate business processes, streamline task execution, and improve operational efficiency.
  • Build intelligent workflows using Flow Designer, IntegrationHub, and AI-driven automation to reduce manual intervention.
  • Leverage Predictive Intelligence and AI Search to improve ticket classification, assignment, knowledge discovery, and service delivery.
  • Configure Virtual Agent to provide conversational support and deliver personalized self-service experiences across enterprise applications.
  • Strengthen platform administration skills by managing users, roles, security settings, governance policies, and AI-enabled platform configurations.
  • Integrate ServiceNow with external enterprise applications, cloud services, and third-party systems using IntegrationHub and REST APIs.
  • Monitor AI-driven workflows, service performance, and operational metrics using dashboards, reports, and Performance Analytics.
  • Apply AI capabilities across ITSM, HR Service Delivery, Customer Service Management, Security Operations, and enterprise workflow automation.
  • Understand best practices for deploying secure, scalable, and responsible AI solutions within the ServiceNow ecosystem.
  • Develop the confidence to implement and manage intelligent ServiceNow Xanadu solutions that accelerate digital transformation and improve business outcomes.

  • ServiceNow Administrators looking to adopt the latest AI capabilities introduced in the Xanadu release
  • ServiceNow Developers building intelligent applications, automated workflows, and AI-powered business solutions
  • ServiceNow Implementation Consultants responsible for deploying and configuring enterprise ServiceNow platforms
  • IT Service Management (ITSM) Professionals aiming to improve service delivery through AI-driven automation and intelligent operations
  • Workflow Automation Specialists seeking to streamline enterprise processes using Flow Designer, AI Agents, and IntegrationHub
  • Digital Transformation Professionals leading AI adoption and process modernization across enterprise environments
  • Platform Owners and ServiceNow Architects responsible for designing scalable, secure, and AI-enabled ServiceNow solutions
  • Technical Consultants implementing Now Assist, Predictive Intelligence, Virtual Agent, and enterprise integrations for business customers
  • IT Operations, HR, Customer Service, and Security Operations Teams looking to enhance productivity with AI-powered ServiceNow capabilities
  • Organizations upgrading to the ServiceNow Xanadu release and adopting AI-first workflow automation across business functions
  • Professionals interested in expanding their expertise in intelligent enterprise automation, AI-assisted service management, and modern ServiceNow platform capabilities
  • Anyone seeking practical experience with the latest ServiceNow AI technologies to support enterprise innovation and operational excellence.

  • A basic understanding of enterprise IT environments, business applications, and digital workflow concepts is recommended.
  • Familiarity with the ServiceNow platform, its interface, and core navigation will help learners adapt to the Xanadu release more efficiently.
  • Knowledge of IT Service Management (ITSM) processes, including Incident, Problem, Change, and Request Management, is beneficial but not mandatory.
  • Basic awareness of workflow automation, approval processes, and business process optimization will support practical learning.
  • Understanding of user administration, roles, permissions, and access control concepts is advantageous.
  • Familiarity with REST APIs, web services, or enterprise application integrations is helpful for understanding ServiceNow connectivity features.
  • Basic knowledge of Artificial Intelligence, Generative AI, or intelligent automation concepts will enhance understanding of Now Assist and AI Agents.
  • Previous experience with ServiceNow administration, development, or implementation is beneficial but not essential, as the course covers both foundational and advanced Xanadu AI capabilities.
  • Professionals from IT, HR, Customer Service, Security Operations, or Digital Transformation teams can effectively participate in this training.
  • A strong interest in leveraging AI-powered workflow automation, enterprise service management, and the latest innovations available in the ServiceNow Xanadu platform.

ServiceNow Xanadu AI Training in Canada Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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ServiceNow Xanadu AI in Canada Corporate Training Certification

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  • Step-by –Step Learning Approach
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Lifetime Access

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  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
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ServiceNow Xanadu AI Training in Canada FAQ's

The ServiceNow Xanadu release introduces advanced AI capabilities that enhance enterprise workflows through features such as Now Assist, AI Agents, Predictive Intelligence, AI Search, and improved automation tools. These enhancements help organizations improve productivity, reduce manual effort, and deliver faster, more intelligent digital services.

Yes. The course includes hands-on configuration and implementation exercises covering Now Assist, AI Agents, Flow Designer, Virtual Agent, AI Search, IntegrationHub, and AI-powered workflow automation. Participants will work on real-world scenarios to understand how these features are implemented in enterprise environments.

Absolutely. This training is ideal for existing ServiceNow professionals who want to upgrade their knowledge to the latest Xanadu release. It also benefits consultants and administrators who are planning to implement AI-driven capabilities within their organizations.

ServiceNow Xanadu supports intelligent automation across multiple business areas, including IT Service Management (ITSM), HR Service Delivery (HRSD), Customer Service Management (CSM), Security Operations (SecOps), IT Operations Management (ITOM), and enterprise workflow automation, enabling organizations to improve efficiency and employee experiences.

After completing this training, learners can pursue roles such as ServiceNow Administrator, ServiceNow Developer, ServiceNow AI Consultant, ServiceNow Implementation Specialist, Workflow Automation Engineer, Enterprise Service Management Consultant, Platform Architect, and Digital Transformation Consultant, supporting AI-enabled ServiceNow implementations across various industries.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number  +91 8130666206

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