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The ServiceNow Customer Service Management Fundamentals (CSM) Online Training is designed to prepare the aspirants with the ServiceNow Customer Service Management application's configuration and usage.

Servicenow Customer Service Management Fundamentals Online Training

The ServiceNow Customer Service Management Fundamentals (CSM) Online Training is designed to prepare the aspirants with the ServiceNow Customer Service Management application's configuration and usage.

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Instructor-Led Online Training

  • 16 Hrs. Instructor-led Online Training
  • Recorded Videos after Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • Lifetime e-Learning Access
$ 270
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
06 Mar 2021 20 Mar 2021 16 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

Multisoft Virtual Academy is a big name in the world of instructor-led training. It is actively engaged in providing online courses for a plethora of technologies, including ServiceNow Customer Service Management Fundamentals. This course is designed to provide the overall knowledge required to configure and use the ServiceNow Customer Service Management application. It is ideal for the functional administrators who are responsible for configuring and administering the Customer Service Management application.

In its successful completion, the aspirants will be able to place the Customer Service Management application and its related applications in the ServiceNow platform. You will be able to work with Knowledge Base, Service Catalog,  Service Portal, and other key process applications. We have a ServiceNow expert team that is delivering instructor-led training for ServiceNow Customer Service Management Fundamentals (CSM) Online Training. We are also promised to give amazing discounts to the aspirants of this course.

Course Contents

Course ContentDetailed Course Topics
  • Module 1: User Interface & Navigation
  • Module 2: Collaboration
  • Module 3: Database Administration
  • Module 4: Self-Service & Process Automation
  • Module 4: Introduction to Development
  • Module 6: Capstone Project

Course Prerequsite

None

Target Audience

The ServiceNow Customer Service Management Fundamentals (CSM) Online Training is ideal for the functional administrators who are responsible for configuring and administering the Customer Service Management application. 

Certification

Multisoft Virtual Academy will provide you with a training completion certificate after completing the ServiceNow Customer Service Management Fundamentals (CSM) Online Training.

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Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP and SP are registered marks of the Project Management Institute, Inc.
  • PRINCE2® is a registered trade mark of AXELOS Limited
  • ITIL® is a registered trade mark of AXELOS Limited
  • MSP® is a registered trade mark of AXELOS Limited
  • The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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