ITIL® Intermediate Service Strategy (SS) Training Certification Course

ITIL®, currently in its third version, is one of the world™s most extensively used IT service management frameworks. It defines best practices for the service industry. ITIL® Service Lifecycle category of the ITIL® Intermediate level comprises of Service Strategy (SS) module as one of its qualifications. This module enriches individuals with the skills of designing, developing, and implementing service provider strategy in line with the approach followed by organizations globally.

Multisoft Virtual Academy's ITIL® Intermediate Service Strategy training focuses on the significance of adopting Service Strategy techniques and principles within the IT service lifecycle. This in turn allows individuals to identify the success and risk factors associated with IT services.

The ITIL® Intermediate Service Strategy module is worth three credits that further help to qualify for advanced levels, including™ Managing Across the Lifecycle™. Also, the Service Strategy module is one of the prerequisites for individuals aiming for the ITIL® Expert and Master levels in IT Service Management.

At the end of the training you will be competent in the following skills:

• Understanding the purpose, objective, scope of service strategy
• Identify the appropriate service strategy principle based on the scenario and defining the strategy to implement it
• Define the way how the crafted strategy will interface with other phases of the service lifecycle
• Define Governance framework and relate service strategy with it
• Describe the role of service owner and BR manager
• Considering the technological aspect including service automation and interfaces
• Identify success factors and risks factors in the implementation and improvisation of service strategy