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ITIL® Intermediate Service Strategy (SS) Training Certification Course

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The ITIL, currently in its third version, is one of the world™s most extensively used IT service management frameworks. It defines best practices for the service industry. ITIL Service training Lifecycle category of the ITIL® Intermediate level comprises of Service Strategy (SS) module as one of its qualifications.

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Select It Start Date No. of Hrs Time (IST) Day  
10 Dec 2022 16 06:00 PM - 09:00 PM Sat, Sun
24 Dec 2022 16 06:00 PM - 09:00 PM Sat, Sun
07 Jan 2023 16 06:00 PM - 09:00 PM Sat, Sun
21 Jan 2023 16 06:00 PM - 09:00 PM Sat, Sun

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Instructor-Led Online Training

  • 16 Hrs Training
  • 2 Mock Tests
  • Experienced Trainer
  • Exam Preparation Tips
  • 24x7 e-Learning Access
  • Training Certificate

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ITIL Intermediate Service Strategy (SS) Training Course Overview

ITIL®, currently in its third version, is one of the world™s most extensively used IT service management frameworks. It defines best practices for the service industry. ITIL® Service Lifecycle category of the ITIL® Intermediate level comprises of Service Strategy (SS) module as one of its qualifications. This module enriches individuals with the skills of designing, developing, and implementing service provider strategy in line with the approach followed by organizations globally.

Multisoft Virtual Academy's ITIL® Intermediate Service Strategy training focuses on the significance of adopting Service Strategy techniques and principles within the IT service lifecycle. This in turn allows individuals to identify the success and risk factors associated with IT services.

The ITIL® Intermediate Service Strategy module is worth three credits that further help to qualify for advanced levels, including™ Managing Across the Lifecycle™. Also, the Service Strategy module is one of the prerequisites for individuals aiming for the ITIL® Expert and Master levels in IT Service Management.

At the end of the training you will be competent in the following skills:

  • Understanding the purpose, objective, scope of service strategy
  • Identify the appropriate service strategy principle based on the scenario and defining the strategy to implement it
  • Define the way how the crafted strategy will interface with other phases of the service lifecycle
  • Define Governance framework and relate service strategy with it
  • Describe the role of service owner and BR manager
  • Considering the technological aspect including service automation and interfaces
  • Identify success factors and risks factors in the implementation and improvisation of service strategy

ITIL Intermediate Service Strategy (SS) Training Course Content

  • Introduction to Service Strategy
  • Service Management as a Practice
  • Service Strategy Principles
  • Service Strategy Processes
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Service Strategy Challenges, Critical Success Factors and Risks
  • Exam Preparation

ITIL Intermediate Service Strategy (SS) Training Course Prerequisite

  • While there is no formal prerequisite for this training, however candidates with a strong interest in Service Strategy phase of Service Lifecycle module are the ideal participants for this course.
  • For writing the ITIL® Service Strategy Certification exam the candidate must have 5 to 7 years of working experience and hold ITIL® v3 Foundation level certificate.

Target Audience

ITIL® Service Strategy training is beneficial for the professionals from the following domains:
  • IT management
  • IT Finance management
  • Demand Management
  • Supplier Relationship management
  • Service Portfolio Management
  • Strategy makers
  • Service designers

ITIL Intermediate Service Strategy (SS) Training Course Completion Certificate

Stand out from the crowd!!

Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.

These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID

ITIL Intermediate Service Strategy (SS) Corporate Training Certification

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