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ITIL 4 Specialist: Drive Stakeholder Value (DSV) Training Certification Course

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We are offering the ITIL 4 Specialist: Drive Stakeholder Value (DSV) Online Training Certification Course to Software Engineers/Developers, Solution Architects, Service Delivery Managers, Infrastructure Engineers, and Deployment Managers.

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Instructor-led Training Live Online Classes

Suitable batches for you

	07 Mar 2026	24	06:00 PM - 09:00 PM	Sat, Sun
	08 Mar 2026	24	06:00 PM - 09:00 PM	Sat, Sun

Course Price At

$ 560

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Instructor-led Training Live Online Classes

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Course Highlights

Instructor-led Online Training
Recorded Videos After Training
Digital Learning Material
Course Completion Certificate
E-Learning Access
24x7 After Training Support

One to One Training

ITIL 4 Specialist: Drive Stakeholder Value (DSV) Training Course Overview

Get ready to deliver exceptional value by facilitating effective stakeholder management and focusing on the conversion of demand into tangible benefits through IT-enabled services! We are offering the ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Online Training to Software Engineers/Developers, Solution Architects, Service Delivery Managers, Infrastructure Engineers, and Deployment Managers.

Throughout this 24 Hrs. Instructor-led Online Training, you will get acquainted with the tools required to understand the customer journey and increase stakeholder satisfaction. At Multisoft Virtual Academy, we offer this course with Recorded Videos After Training, Digital Learning Materials, Lifetime After Training Support, and E-Learning Access. We are committed to delivering this course as a blend of hands-on classes and practical sessions. Go for this course if you have passed the ITIL 4 Foundation examination and attended an accredited training course in this field!

In its successful completion, the aspirants will learn:

How to target markets and stakeholders?
How to shape demand and define service offerings?
How to understand customer journeys thoroughly?
How to align expectations and agree to details of services?
How to act together to ensure continual value co-creation (service consumption/provisioning)?
How to onboard and offboard customers and users?
How to foster stakeholder relationships?
How to realize and validate service value?

ITIL 4 Specialist: Drive Stakeholder Value (DSV) Training Course Content

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Module 1: Customer Journey
Module 2: Customer Journey Step 1: Explore
Module 3: Customer Journey Step 2: Engage
Module 4: Customer Journey Step 3: Offer
Module 5: Customer Journey Step 4: Agree
Module 6: Customer Journey Step 5: Onboard
Module 7: Customer Journey Step 6: Co-create
Module 8: Customer Journey Step 7: Realize

ITIL 4 Specialist: Drive Stakeholder Value (DSV) Training Course Prerequisite

To be eligible for this ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Online Training, you should have passed the ITIL 4 Foundation examination and attended an accredited training course.