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Get in-depth knowledge of ITIL<sup>®</sup> 4 and effectively prepare for this certification exam

ITIL® 4 Foundation Online Certification Training

Get in-depth knowledge of ITIL® 4 and effectively prepare for this certification exam

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Instructor-Led Online Training

  • 16 Hrs. Instructor-led Training
  • 16 PDUs
  • Training Session Videos
  • Certification from AXELOS
  • Learning Material
$ 390
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
23 Feb 2019 09 Mar 2019 16 06:00 PM - 09:00 PM Sat, Sun
02 Mar 2019 16 Mar 2019 16 06:00 PM - 09:00 PM Sat, Sun
09 Mar 2019 23 Mar 2019 16 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

ITIL® is the world’s most renowned framework for IT Service Management (ITSM). ITIL® 4 is the latest version of the ITIL® framework that offers a modernized and community-driven approach. ITIL® 4 provides the users with comprehensive guidance for the effective management of information technology in the modern service economy. It offers to the users a myriad of new ITSM tools, along with a renewed focus on the latest best-practices for ITSM and integration with other popular standards, including Lean, Agile, and DevOps. Some shortcomings of the previous version have also been addressed in this latest version of ITIL®.

The ITIL® 4 Foundation online training course offered by Multisoft Virtual Academy will make you grasp the dimensions, guiding principles, and practices of ITIL® 4. It will also help you comprehend the end-to-end IT/digital operating model of this framework for the creation, delivery, and constant improvement of tech-enabled products and services. Moreover, with this course you will get free access to the official AXELOS ITIL® Foundation Guidance e-book, which will facilitate revising the important topics learned by you as you prepare for the certification exam; it will also serve as a reference guide for you and your organization as you initiate your ITIL® 4 adoption.

Upon the completion of this course, you will be able to:

  • Understand tools and methodologies, purpose and components of ITIL® 4, including the ITIL® Service Lifecycle and the Service Value System;
  • Interact effectively with IT teams using ITIL® 4 terminology and concepts;
  • Know about the key concepts and value of IT service management to IT service providers and their customers;
  • Tell about the seven Guiding Principles of ITIL® 4;
  • Explain how the ITIL® guiding principles can help businesses adopt and adapt service management;
  • Comprehend and describe how the ITIL® best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, irrespective of an organization’s size and nature of business;
  • Prepare well for the ITIL® 4 Foundation certification exam to get through it; and even more…

Course Contents

Course ContentDetailed Course Topics
  • ITIL® 4 Overview
  • Key Concepts of ITIL®
  • The Four Dimensions of Service Management
  • The ITIL® Service Value System (SVS)
  • The ITIL® Guiding Principles
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • Key ITIL® Practices
  • Other ITIL® Practices

Target Audience

  • Any candidate looking for foundation level ITIL® knowledge
  • IT professionals looking for ITSM education and an understanding of providing business value to the customers
  • Any candidate interested in upgrading from ITIL® V3 certification to an upper level
  • Students who want to sit for the ITIL® 4 Certification Exam

Certification

After attending the ITIL® 4 Foundation Online Certification training with Multisoft Virtual Academy, the training participants will earn 16 PDUs, which make them eligible for taking the ITIL® Foundation certification exam.

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Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP and SP are registered marks of the Project Management Institute, Inc.
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