ITIL V4 Foundation Training Certification Course Online

ITIL® is the world’s most renowned framework for IT Service Management (ITSM). ITIL® 4 is the latest version of the ITIL® framework that offers a modernized and community-driven approach. ITIL® 4 provides the users with comprehensive guidance for the effective management of information technology in the modern service economy. It offers to the users a myriad of new ITSM tools, along with a renewed focus on the latest best-practices for ITSM and integration with other popular standards, including Lean, Agile, and DevOps. Some shortcomings of the previous version have also been addressed in this latest version of ITIL®.

The ITIL® 4 Foundation online training course offered by Multisoft Virtual Academy will make you grasp the dimensions, guiding principles, and practices of ITIL® 4. It will also help you comprehend the end-to-end IT/digital operating model of this framework for the creation, delivery, and constant improvement of tech-enabled products and services. Moreover, with this course you will get free access to the official AXELOS ITIL® Foundation Guidance e-book, which will facilitate revising the important topics learned by you as you prepare for the certification exam; it will also serve as a reference guide for you and your organization as you initiate your ITIL® 4 adoption.

Upon the completion of this course, you will be able to:

• Understand tools and methodologies, purpose and components of ITIL® 4, including the ITIL® Service Lifecycle and the Service Value System;
• Interact effectively with IT teams using ITIL® 4 terminology and concepts;
• Know about the key concepts and value of IT service management to IT service providers and their customers;
• Tell about the seven Guiding Principles of ITIL® 4;
• Explain how the ITIL® guiding principles can help businesses adopt and adapt service management;
• Comprehend and describe how the ITIL® best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, irrespective of an organization’s size and nature of business;
• Prepare well for the ITIL® 4 Foundation certification exam to get through it; and even more…