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ITIL ® v3 Foundation Certification - IT Service Management Training

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Learn how to effectively manage information technology using new ITSM tools and best practices with ITIL V4 Foundation online training course from Multisoft Virtual Academy. Learn from a team of certified global subject matter experts and earn a globally recognized training certificate.

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	21 Jun 2025	16	06:00 PM - 09:00 PM	Sat, Sun
	22 Jun 2025	16	06:00 PM - 09:00 PM	Sat, Sun

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	21 Jun 2025	16	06:00 PM - 09:00 PM	Sat, Sun
	22 Jun 2025	16	06:00 PM - 09:00 PM	Sat, Sun

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Highlights

Duration: 16 Hrs.
Subject Matter Expert
After Training Support
Lifetime E-Learning Access
Recorded Sessions
Free Online Assessments

One to One Training

ITIL ® v3 Foundation Training Course Syllabus

Curriculum Designed by Experts

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ITIL® is the world’s most renowned framework for IT Service Management (ITSM). ITIL® 4 is the latest version of the ITIL® framework that offers a modernized and community-driven approach. ITIL® 4 provides the users with comprehensive guidance for the effective management of information technology in the modern service economy. It offers to the users a myriad of new ITSM tools, along with a renewed focus on the latest best-practices for ITSM and integration with other popular standards, including Lean, Agile, and DevOps. Some shortcomings of the previous version have also been addressed in this latest version of ITIL®.

The ITIL® 4 Foundation online training course offered by Multisoft Virtual Academy will make you grasp the dimensions, guiding principles, and practices of ITIL® 4. It will also help you comprehend the end-to-end IT/digital operating model of this framework for the creation, delivery, and constant improvement of tech-enabled products and services. Moreover, with this course you will get free access to the official AXELOS ITIL® Foundation Guidance e-book, which will facilitate revising the important topics learned by you as you prepare for the certification exam; it will also serve as a reference guide for you and your organization as you initiate your ITIL® 4 adoption.

Upon the completion of this course, you will be able to:

Understand tools and methodologies, purpose and components of ITIL® 4, including the ITIL® Service Lifecycle and the Service Value System;
Interact effectively with IT teams using ITIL® 4 terminology and concepts;
Know about the key concepts and value of IT service management to IT service providers and their customers;
Tell about the seven Guiding Principles of ITIL® 4;
Explain how the ITIL® guiding principles can help businesses adopt and adapt service management;
Comprehend and describe how the ITIL® best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, irrespective of an organization’s size and nature of business;
Prepare well for the ITIL® 4 Foundation certification exam to get through it; and even more…

Structured Benefits
The Service Value System
Four Dimensions of Service Management

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What is Service Management?
Service Relationships
Creating Value

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A Holistic Approach to Value Delivery
Organizations and People
Informational Technology
Partners and Suppliers
Value Streams and Processes
External Factors

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Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvement

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Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
Principle Interaction

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Governing Bodies
Governance Activities
The Role of Governance in the SVS

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Plan
Improve
Engage
Design and Transition
Obtain and Build
Deliver and Support

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The Model, the Value Chain, and Practice
Continual Improvement Model
Continual Improvement and the Guiding Principles
Theory of Constraints

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Introduction to ITIL Practices
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management

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General Management Practices
Service Management Practices
Technical Management Practices

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ITIL ® v3 Foundation Training Description

Understand the tools and methodologies, purpose and components of ITIL® 4, including the ITIL® Service Lifecycle and the Service Value System;
Communicate effectively with IT teams, employing ITIL® 4 terminology and concepts;
Recognize the key concepts and value of IT service management to IT service providers and their customers;
Name and define the seven Guiding Principles of ITIL® 4;
Elucidate how the ITIL® guiding principles can help businesses adopt and adapt service management;
Comprehend and describe how the ITIL® best practice framework is used to improve the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size and nature of business;
Thoroughly prepare for the ITIL® 4 Foundation certification exam to clear it in a single attempt; and much more

Any candidate looking for foundation level ITIL® knowledge
IT professionals looking for ITSM education and an understanding of providing business value to the customers
Any candidate interested in upgrading from ITIL® V3 certification to an upper level
Students who want to sit for the ITIL® 4 Certification Exam

There is no defined prerequisite for the ITIL® 4 Foundation certification course, but rather it itself serves as a prerequisite for the further ITIL v4 training certifications.

Free ITIL ® v3 Foundation Training Assessment

Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.

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ITIL ® v3 Foundation Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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ITIL ® v3 Foundation Corporate Training Certification

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Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

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After Training Support

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Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

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" Enrolling in the ITIL 4 Foundation course was one of the best decisions I made. Multisoft Virtual Academy provided a comprehensive and well-structured curriculum that improved my IT service "

- Annette fleur Njopchouang

" I am extremely satisfied with the ITIL 4 Foundation course offered by Multisoft Virtual Academy. It exceeded my expectations in terms of the quality of instruction, course materials, and pra"

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" Multisoft Virtual Academy's ITIL 4 Foundation course was top-notch. The course materials were clear, concise, and up-to-date, and the interactive learning sessions made the learning process "

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" Taking the ITIL 4 Foundation course with Multisoft Virtual Academy was a game-changer for me. It provided me with a comprehensive understanding of IT service management practices and helped "

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" I highly recommend the ITIL 4 Foundation course from Multisoft Virtual Academy. The course content was well-structured, and the instructors were knowledgeable and engaging. It greatly improv"

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" The ITIL 4 Foundation course provided by Multisoft Virtual Academy was excellent. It covered all the key concepts and principles of IT service management, giving me a solid foundation to enh"

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ITIL ® v3 Foundation Certification - IT Service Management Training

Select It	Start Date	No. of Hrs	Time (IST)	Day	Price
	21 Jun 2025	16	06:00 PM - 09:00 PM	Sat, Sun	$ 490
	22 Jun 2025	16	06:00 PM - 09:00 PM	Sat, Sun	$ 490

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ITIL ® v3 Foundation Certification - IT Service Management Training

Ready to Up-Skill yourself !

Instructor-led Training Live Online Classes

Suitable batches for you

$ 490

Talk to our training advisor

Instructor-led Training Live Online Classes

Online Classroom Training

$ 490

Self-Paced Learning

$ 490

Corporate Training

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Course Highlights

Curriculum Designed by Experts

ITIL ® v3 Foundation Training Course Overview

ITIL® 4 Foundation Overview

Key Concepts of ITIL

The Four Dimensions of Service Management

The ITIL Service Value System (SVS)

The ITIL Guiding Principles

Governance

The Service Value Chain

Continual Improvement

Key ITIL Practices

Other ITIL Practices

Free Career Counselling

ITIL ® v3 Foundation Training Description

ITIL ® v3 Foundation Training Course Objectives

ITIL ® v3 Foundation Training Target audience ?

ITIL ® v3 Foundation Training prerequisite ?

Free ITIL ® v3 Foundation Training Assessment

ITIL ® v3 Foundation Training Certification

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ITIL ® v3 Foundation Corporate Training Certification

Interactive Virtual Training

Lifetime Access

24x7 Assistance

Hands on Experience

Globally Recognized Certificate

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