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BMC Remedy ITSM (IT Service Management) Training

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Master IT service management with BMC Remedy ITSM Training by Multisoft Virtual Academy. Learn to manage incidents, problems, changes, and assets effectively. Enhance your skills, streamline IT operations, and ensure seamless service delivery. Join our expert-led online training and elevate your ITSM expertise. Enroll now!

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Instructor-led Training Live Online Classes

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31 May 2025	24	06:00 PM - 09:00 PM	Sat, Sun
01 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun
07 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun
08 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun

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Instructor-led Training Live Online Classes

31 May 2025	24	06:00 PM - 09:00 PM	Sat, Sun
01 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun
07 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun
08 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun

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$ 550

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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Course Highlights

Duration: 24 Hrs
Subject Matter Expert
After Training Support
Lifetime E-Learning Access
Recorded Sessions
Free Online Assessments

One to One Training

BMC Remedy ITSM (IT Service Management) Training Course Syllabus

Curriculum Designed by Experts

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BMC Remedy ITSM (IT Service Management) Training by Multisoft Virtual Academy is designed to equip IT professionals with the skills and knowledge needed to effectively manage IT services and operations. The course covers essential ITSM processes, including incident management, problem management, change management, asset management, and service request management, enabling participants to streamline IT workflows and enhance service delivery. This comprehensive training provides in-depth insights into the BMC Remedy ITSM suite, focusing on its architecture, functionalities, and best practices. Participants will learn how to configure and customize ITSM modules, automate service requests, and ensure seamless incident resolution. The course also emphasizes aligning IT services with business objectives, ensuring that organizations achieve operational efficiency and improved service outcomes. Delivered by industry experts, this online training offers practical examples, case studies, and hands-on exercises to enhance learning. Whether you are an IT administrator, service desk professional, or ITSM consultant, this course will help you develop the expertise to manage IT service processes proficiently.

By the end of the training, participants will be equipped to optimize IT service operations, improve customer satisfaction, and drive business success. Enroll in BMC Remedy ITSM Training today and advance your career in IT service management.

BMC Remedy ITSM Training is a specialized program designed to equip professionals with the skills to manage IT services using the BMC Remedy platform. It covers key ITSM processes like incident, problem, change, and asset management, focusing on configuring, customizing, and automating IT services to enhance efficiency, service quality, and alignment with business objectives.

Remedy AR System Overview
BMC Remedy Architecture
Introduction to ITIL
Overview of BMC Remedy Out of the Box Applications (Incident Management, Problem Management and Change Management)
Understanding BMC Remedy Out of the Box Applications
Packing Lists
Object definition files
Application data export
Installing the AR System procedure and sequence
What are new in BMC Remedy 91 (New features)
Compatibility – Supported Vs Not supported
How BMC Remedy 91 is different from BMC Remedy 76 and 8x

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Introduction to BMC Remedy Developer Studio
Introduction to Remedy Forms
Database architecture
Designing and creating forms
Working with different fields
Working with table fields

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Introduction to other advanced forms (Display only, Join forms)
Introduction to workflow (Active links, Filters and Escalations)
Workflow actions as (Service)Functions
Introduction to Guides
Approving requests, Email Engine
Use of Rule-Based Email
ARDBC and AREA LDAP plugins and Web-services

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Developer Studio preferences
Create objects
Search for objects
Outline feature
Switch perspectives
Change modes
Custom and origin objects
Overlay options

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Create Users
Create Groups
Create Roles
Grant permission to forms, fields, and active links
Set default permission in Developer Studio
Set dynamic permission for parent groups

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BMC Remedy ITSM application purpose
BMC Remedy ITSM architecture
Foundation data
Companies, Organization and Locations
Support Groups and People
Data Management overview
Data Management Job Console
Onboarding Wizard utility
Data Wizard utility
Data Management Tool
Categorizations
Assignments
Access Control and Permissions
Application User's Perspective
Application Administrator's Perspective
Online Documentation Portal
Configuring the Requester Console
Guest User
Permission Groups

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Social Collaboration
BMC Chat
Twitter
RSS Feeds
Notifications
Individual Notifications
Group Notifications
Inbound email
Define Form Behavior
Form Views
Behavior Rules
BMC Atrium Service Context

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Incident Management Aids
Incident Templates
Incident Scripts
Incident Decision Trees

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Change Templates
Release Templates
Activities

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Overview to TMS
TMS Configuration

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Approval Process
Approval Mapping

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Determine Risk
Change Lifecycle
Change Calendar
Custom Change Process Flows

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Software Licenses and Contracts
Approvals and Notifications

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CI Functionality
Financials

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Purpose
Considerations
Preserving ITSM Customization

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Purpose
Consideration

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Process Designer overview
Configuring tasks, requests, and notifications
Configuring ARID plug-in and the runtime settings
Maintaining process templates for BMC Remedy On-premise environments
Installation Overview
Relationship of ITMS Forms to AR System Forms
Permission Groups and Functional Roles
Available Web Services
BMC Remedy ITSM 90 Enhancements
Archiving concepts
Managing archiving policies
BMC Remedy Smart Reporting Console
Smart Reporting social capabilities

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Product catalog setup
Operational catalog setup
Generic catalog and assignments
BMC Remedy Approval Server
Task Management System
Email Rule Engine
Email-based approvals

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BMC Remedy ITSM (IT Service Management) Training Description

Gain a comprehensive understanding of IT Service Management (ITSM) concepts and frameworks.
Learn to navigate and utilize key modules such as Incident, Problem, Change, and Asset Management.
Develop skills to configure and customize the BMC Remedy ITSM suite according to organizational needs.
Learn to streamline IT service processes to enhance efficiency and service delivery.
Apply ITIL best practices for managing and resolving IT service-related issues effectively.
Understand how to automate repetitive tasks within the ITSM environment to reduce manual efforts and errors.
Gain skills in generating detailed reports and analyzing IT service metrics for continuous improvement.

IT Service Management Professionals
System Administrators
IT Support Staff
Service Desk Analysts
IT Consultants
IT Operations Managers
IT Project Managers
Technical Support Engineers
IT Infrastructure Specialists
Change and Configuration Managers

Basic understanding of IT Service Management (ITSM) concepts
Familiarity with ITIL framework

BMC Remedy ITSM (IT Service Management) Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

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BMC Remedy ITSM (IT Service Management) Corporate Training Certification

Interactive Virtual Training

Global Subject Matter Experts
Step-by –Step Learning Approach
Instant Doubt Clearing

Lifetime Access

Lifetime E-learning Access
Recorded Training Session Videos
Free Access to Practice Tests

24x7 Assistance

Help Desk Support
Doubt Resolution in Real-time
After Training Support

Hands on Experience

Project Based Learning
Learning based on real-life examples
Assignments and Practice Tests

Globally Recognized Certificate

Multisoft Training Certificate
Globally Recognized and Accepted
Lifetime Validity

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BMC Remedy ITSM (IT Service Management) Training FAQ's

Yes, the course is designed for both beginners and experienced professionals, with foundational concepts and advanced techniques covered.

Yes, participants will receive a certification from Multisoft Virtual Academy upon successful completion of the training.

Yes, Multisoft Virtual Academy offers flexible online training options for global learners.

Yes, the course includes hands-on practice and real-time project scenarios to enhance practical understanding.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number +91 8130666206

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BMC Remedy ITSM (IT Service Management) Training

Start Date	No. of Hrs	Time (IST)	Day	Price
31 May 2025	24	06:00 PM - 09:00 PM	Sat, Sun	$ 550
01 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun	$ 550
07 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun	$ 550
08 Jun 2025	24	06:00 PM - 09:00 PM	Sat, Sun	$ 550

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BMC Remedy ITSM (IT Service Management) Training

Ready to Up-Skill yourself !

Instructor-led Training Live Online Classes

Suitable batches for you

$ 550

Talk to our training advisor

Instructor-led Training Live Online Classes

Online Classroom Training

$ 550

Self-Paced Learning

$ 550

Corporate Training

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Course Highlights

Curriculum Designed by Experts

BMC Remedy ITSM (IT Service Management) Training Course Overview

Module 1: Introduction to BMC AR systems

Module 2: BMC Remedy Developer Studio

Module 3: Advanced Forms

Module 4: Using BMC Remedy Developer Studio

Module 5: Understand Access Control

Module 6: BMC ITSM Application Overview

Module 7: Chats and Notifications

Module 8: Incident and Change Management

Module 9: Change and Release Templates

Module 10: Task Management System

Module 11: Change and Release Management Approval

Module 12: Change Risk and Advanced Change Options

Module 13: Asset Management Licensing and Approvals

Module 14: Asset Management CIS and Financials

Module 15: Overlays

Module 16: Hub and Spoke

Module 17: ITSM Process Designer, Installation, and Customizations

Module 18: Catalog Setup and Application Configuration Tasks

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BMC Remedy ITSM (IT Service Management) Training Description

BMC Remedy ITSM (IT Service Management) Training Course Objectives

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BMC Remedy ITSM (IT Service Management) Training prerequisite ?

BMC Remedy ITSM (IT Service Management) Training Certification

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BMC Remedy ITSM (IT Service Management) Corporate Training Certification

Interactive Virtual Training

Lifetime Access

24x7 Assistance

Hands on Experience

Globally Recognized Certificate

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BMC Remedy ITSM (IT Service Management) Training FAQ's

1. Is this course suitable for beginners?

2. Will I receive a certificate after completing the course?

3. Is the training available online?

4. Are there any hands-on sessions?

5. How to contact Multisoft Virtual Academy for further details?

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