ITIL 4 Specialist: Create, Deliver & Support (CDS) Training Certification Course

The ITIL® 4 Specialist: Create, Deliver and Support (CDS) Training is designed to help the IT Service Management Professionals, Service & Support Analysts, Service Level Management Managers, Service Desk Managers, Project Managers, and IT Infrastructure & Support Managers/Directors. It is ideal to teach the techniques of managing IT teams, improving existing processes, optimizing value streams and workflows, and aligning digital services with business strategy.

 Multisoft Virtual Academy has designed this 36-hour course to give overall knowledge of Value Stream, Value Stream for User Support, Organization and Culture, Prioritize and Manage Work, Information Technology to Create, Deliver and Support Service, and Commercial and Sourcing Considerations. To pursue this Instructor-led Online Training, you need to have earned ITIL® 4 Foundation training. It comes with digital learning materials, module-wise assessments, and a training completion certificate. 

 In its successful completion, the aspirants will learn: 

• How to manage IT teams efficiently?
• How to create, deliver, and support services?
• How to optimize value streams and workflows
• How to align digital services with business strategy
• How to improve how services are developed
• How to integrate new technologies embed Lean, Agile, and DevOps ways of working?
• How do ITIL® practices contribute to the creation, delivery, and support across the value streams?
• How to plan, build a service value stream to create, deliver, and support services?
• How to improve existing processes?