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Duration

24Hrs.

Experience & Certified

Trainers

Type of Batch

WeekEnd/WeekDay

Program Formate

Online

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Instructor-led Training Live Online Classes

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21 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun
22 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun
28 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun
29 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun

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Instructor-led Training Live Online Classes

21 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun
22 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun
28 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun
29 Mar 2026 24 06:00 PM - 09:00 PM Sat, Sun

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$ 550

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

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BMC Remedy ITSM Training in UK Course Syllabus

Curriculum Designed by Experts

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BMC Remedy ITSM Training is a specialized program designed to equip professionals with the skills to manage IT services using the BMC Remedy platform. It covers key ITSM processes like incident, problem, change, and asset management, focusing on configuring, customizing, and automating IT services to enhance efficiency, service quality, and alignment with business objectives.

  • Remedy AR System Overview
  • BMC Remedy Architecture
  • Introduction to ITIL
  • Overview of BMC Remedy Out of the Box Applications (Incident Management, Problem Management and Change Management)
  • Understanding BMC Remedy Out of the Box Applications
  • Packing Lists
  • Object definition files
  • Application data export
  • Installing the AR System procedure and sequence
  • What are new in BMC Remedy 91 (New features)
  • Compatibility – Supported Vs Not supported
  • How BMC Remedy 91 is different from BMC Remedy 76 and 8x
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  • Introduction to BMC Remedy Developer Studio
  • Introduction to Remedy Forms
  • Database architecture
  • Designing and creating forms
  • Working with different fields
  • Working with table fields
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  • Introduction to other advanced forms (Display only, Join forms)
  • Introduction to workflow (Active links, Filters and Escalations)
  • Workflow actions as (Service)Functions
  • Introduction to Guides
  • Approving requests, Email Engine
  • Use of Rule-Based Email
  • ARDBC and AREA LDAP plugins and Web-services
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  • Developer Studio preferences
  • Create objects
  • Search for objects
  • Outline feature
  • Switch perspectives
  • Change modes
  • Custom and origin objects
  • Overlay options
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  • Create Users
  • Create Groups
  • Create Roles
  • Grant permission to forms, fields, and active links
  • Set default permission in Developer Studio
  • Set dynamic permission for parent groups
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  • BMC Remedy ITSM application purpose
  • BMC Remedy ITSM architecture
  • Foundation data
  • Companies, Organization and Locations
  • Support Groups and People
  • Data Management overview
  • Data Management Job Console
  • Onboarding Wizard utility
  • Data Wizard utility
  • Data Management Tool
  • Categorizations
  • Assignments
  • Access Control and Permissions
  • Application User's Perspective
  • Application Administrator's Perspective
  • Online Documentation Portal
  • Configuring the Requester Console
  • Guest User
  • Permission Groups
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  • Social Collaboration
  • BMC Chat
  • Twitter
  • RSS Feeds
  • Notifications
  • Individual Notifications
  • Group Notifications
  • Inbound email
  • Define Form Behavior
  • Form Views
  • Behavior Rules
  • BMC Atrium Service Context
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  • Incident Management Aids
  • Incident Templates
  • Incident Scripts
  • Incident Decision Trees
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  • Change Templates
  • Release Templates
  • Activities
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  • Overview to TMS
  • TMS Configuration
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  • Approval Process
  • Approval Mapping
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  • Determine Risk
  • Change Lifecycle
  • Change Calendar
  • Custom Change Process Flows
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  • Software Licenses and Contracts
  • Approvals and Notifications
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  • CI Functionality
  • Financials
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  • Purpose
  • Considerations
  • Preserving ITSM Customization
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  • Purpose
  • Consideration
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  • Process Designer overview
  • Configuring tasks, requests, and notifications
  • Configuring ARID plug-in and the runtime settings
  • Maintaining process templates for BMC Remedy On-premise environments
  • Installation Overview
  • Relationship of ITMS Forms to AR System Forms
  • Permission Groups and Functional Roles
  • Available Web Services
  • BMC Remedy ITSM 90 Enhancements
  • Archiving concepts
  • Managing archiving policies
  • BMC Remedy Smart Reporting Console
  • Smart Reporting social capabilities
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  • Product catalog setup
  • Operational catalog setup
  • Generic catalog and assignments
  • BMC Remedy Approval Server
  • Task Management System
  • Email Rule Engine
  • Email-based approvals
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BMC Remedy ITSM Training in UK Description

  • Gain a comprehensive understanding of IT Service Management (ITSM) concepts and frameworks.
  • Learn to navigate and utilize key modules such as Incident, Problem, Change, and Asset Management.
  • Develop skills to configure and customize the BMC Remedy ITSM suite according to organizational needs.
  • Learn to streamline IT service processes to enhance efficiency and service delivery.
  • Apply ITIL best practices for managing and resolving IT service-related issues effectively.
  • Understand how to automate repetitive tasks within the ITSM environment to reduce manual efforts and errors.
  • Gain skills in generating detailed reports and analyzing IT service metrics for continuous improvement.

  • IT Service Management Professionals
  • System Administrators
  • IT Support Staff
  • Service Desk Analysts
  • IT Consultants
  • IT Operations Managers
  • IT Project Managers
  • Technical Support Engineers
  • IT Infrastructure Specialists
  • Change and Configuration Managers

  • Basic understanding of IT Service Management (ITSM) concepts
  • Familiarity with ITIL framework

BMC Remedy ITSM Training in UK Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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BMC Remedy ITSM in UK Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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BMC Remedy ITSM Training in UK FAQ's

Yes, the course is designed for both beginners and experienced professionals, with foundational concepts and advanced techniques covered.

Yes, participants will receive a certification from Multisoft Virtual Academy upon successful completion of the training.

Yes, Multisoft Virtual Academy offers flexible online training options for global learners.

Yes, the course includes hands-on practice and real-time project scenarios to enhance practical understanding.

To contact Multisoft Virtual Academy you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number  +91 8130666206

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