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BMC Remedy ITSM (IT Service Management) Corporate Training
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Curriculum Designed by Experts
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The BMC Remedy ITSM (IT Service Management) Corporate Training at Multisoft Virtual Academy is designed to help organizations enhance their IT service delivery and management. This comprehensive course covers the core modules of BMC Remedy, including Incident, Problem, Change, and Asset Management. Our expert trainers provide practical, scenario-based learning to enable your team to implement and manage ITSM processes effectively, ensuring improved workflow and operational efficiency.
BMC Remedy ITSM Training is a specialized program designed to equip professionals with the skills to manage IT services using the BMC Remedy platform. It covers key ITSM processes like incident, problem, change, and asset management, focusing on configuring, customizing, and automating IT services to enhance efficiency, service quality, and alignment with business objectives.
- Remedy AR System Overview
- BMC Remedy Architecture
- Introduction to ITIL
- Overview of BMC Remedy Out of the Box Applications (Incident Management, Problem Management and Change Management)
- Understanding BMC Remedy Out of the Box Applications
- Packing Lists
- Object definition files
- Application data export
- Installing the AR System procedure and sequence
- What are new in BMC Remedy 91 (New features)
- Compatibility – Supported Vs Not supported
- How BMC Remedy 91 is different from BMC Remedy 76 and 8x
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- Introduction to BMC Remedy Developer Studio
- Introduction to Remedy Forms
- Database architecture
- Designing and creating forms
- Working with different fields
- Working with table fields
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- Introduction to other advanced forms (Display only, Join forms)
- Introduction to workflow (Active links, Filters and Escalations)
- Workflow actions as (Service)Functions
- Introduction to Guides
- Approving requests, Email Engine
- Use of Rule-Based Email
- ARDBC and AREA LDAP plugins and Web-services
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- Developer Studio preferences
- Create objects
- Search for objects
- Outline feature
- Switch perspectives
- Change modes
- Custom and origin objects
- Overlay options
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- Create Users
- Create Groups
- Create Roles
- Grant permission to forms, fields, and active links
- Set default permission in Developer Studio
- Set dynamic permission for parent groups
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- BMC Remedy ITSM application purpose
- BMC Remedy ITSM architecture
- Foundation data
- Companies, Organization and Locations
- Support Groups and People
- Data Management overview
- Data Management Job Console
- Onboarding Wizard utility
- Data Wizard utility
- Data Management Tool
- Categorizations
- Assignments
- Access Control and Permissions
- Application User's Perspective
- Application Administrator's Perspective
- Online Documentation Portal
- Configuring the Requester Console
- Guest User
- Permission Groups
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- Social Collaboration
- BMC Chat
- RSS Feeds
- Notifications
- Individual Notifications
- Group Notifications
- Inbound email
- Define Form Behavior
- Form Views
- Behavior Rules
- BMC Atrium Service Context
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- Incident Management Aids
- Incident Templates
- Incident Scripts
- Incident Decision Trees
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- Change Templates
- Release Templates
- Activities
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- Overview to TMS
- TMS Configuration
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- Approval Process
- Approval Mapping
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- Determine Risk
- Change Lifecycle
- Change Calendar
- Custom Change Process Flows
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- Software Licenses and Contracts
- Approvals and Notifications
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- CI Functionality
- Financials
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- Purpose
- Considerations
- Preserving ITSM Customization
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- Purpose
- Consideration
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- Process Designer overview
- Configuring tasks, requests, and notifications
- Configuring ARID plug-in and the runtime settings
- Maintaining process templates for BMC Remedy On-premise environments
- Installation Overview
- Relationship of ITMS Forms to AR System Forms
- Permission Groups and Functional Roles
- Available Web Services
- BMC Remedy ITSM 90 Enhancements
- Archiving concepts
- Managing archiving policies
- BMC Remedy Smart Reporting Console
- Smart Reporting social capabilities
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- Product catalog setup
- Operational catalog setup
- Generic catalog and assignments
- BMC Remedy Approval Server
- Task Management System
- Email Rule Engine
- Email-based approvals
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We are happy to help you 24/7Multisoft Corporate Training Features
Outcome centric learning solutions to meet changing skill-demand of your organization
Wide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free BMC Remedy ITSM (IT Service Management) Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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BMC Remedy ITSM (IT Service Management) Corporate Training Certification
Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.
Multisoft Virtual Academy's training certificate comes with lifetime validity.
Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.
All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.
Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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A roadmap for readying key roles in your organization for business in the digital age.
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What Attendees Are Saying
Frequently Asked Questions
Corporate training refers to a system of professional development activities provided to educate employees. The primary goal of corporate training is to enhance the skills, knowledge, and effectiveness of individuals and teams to boost overall business performance and efficiency.
Available programs include leadership training, technical skills development, soft skills enhancement, compliance, diversity and inclusion workshops, and role-specific certifications. These programs are tailored to industry needs and can address areas such as project management, communication, data analysis, and IT tools for professional and organizational growth.
Our training sessions can be delivered in various formats including online, in-person, and hybrid models. We utilize the latest technology to provide interactive webinars, virtual classrooms, and on-demand courses, as well as traditional face-to-face workshops.
Training customization begins with assessing business objectives, skill gaps, and workforce requirements. Programs are then designed to address these needs, integrating industry-specific content, hands-on learning, and relevant case studies. Customization ensures that training aligns with company goals and delivers measurable outcomes.
Sessions are led by experienced professionals, certified trainers, and subject matter experts with in-depth industry knowledge. Trainers use interactive methods, real-world examples, and hands-on activities to deliver engaging and impactful learning experiences tailored to participant needs.
We cater to industries like IT, healthcare, manufacturing, retail, finance, hospitality, and education. Our programs are tailored to meet the unique needs of these sectors, ensuring relevance and effectiveness for diverse organizational goals and workforce requirements.
Yes, participants receive certificates upon successfully completing our training programs. These certificates serve as recognition of the skills and knowledge gained during the training.
Registration can be completed online through our website. You can also contact our customer service team for assistance with registration and to discuss any specific training requirements or scheduling preferences. To contact Multisoft Systems you can mail us on enquiry@multisoftvirtualacademy.com or can call for course enquiry on this number+91 8130666206
We offer both group and individual training sessions. Individual training can be tailored specifically to a person’s role within the company, focusing on their particular development needs.
We understand that business needs can change, so we offer flexible scheduling options. If you need to reschedule a training session, we will work with you to find a new date that suits your team’s availability without additional rescheduling fees.
For any specific inquiries or detailed information about our training programs, you can contact our dedicated customer service team or training coordinators via phone (+91 8130666206), email (enquiry@multisoftvirtualacademy.com), or through our website’s contact form.
Corporate training improves employee productivity, fosters innovation, enhances job satisfaction, and ensures alignment with the company’s strategic objectives. It also helps organizations stay competitive in a rapidly changing business environment.
Absolutely. We provide remote training options that allow employees from different locations to join sessions simultaneously, promoting a unified learning experience.
Yes, many of our training programs focus on teamwork, communication, and collaboration, enhancing employees’ ability to work together effectively.
We prioritize flexibility to meet your needs, so there is no minimum team size required to start corporate training at Multisoft Systems. Whether you have a single participant or a large team, we offer tailored training solutions with all program inclusions to ensure a comprehensive learning experience.
Live virtual classrooms at Multisoft Systems are real-time, instructor-led online sessions designed to provide an interactive and engaging learning experience. Participants can interact with instructors and peers, just like in a physical classroom.
Blended learning at Multisoft Systems combines online and instructor-led training to deliver a personalized, flexible, and engaging education experience. Using tools like videos, apps, and hands-on projects, learners can study at their own pace, anytime and anywhere. This hybrid model enhances understanding, skill retention, and satisfaction, making it ideal for professionals seeking a stress-free learning approach.
Training session durations vary depending on the topic and depth. Programs can range from one-day workshops to multi-week courses. Specific timelines are customized to meet organizational schedules and learning objectives while ensuring thorough knowledge transfer.
Effectiveness is measured using pre- and post-training assessments, participant feedback, performance evaluations, and business impact analysis. These methods help track knowledge retention, skill improvement, and the practical application of training outcomes.
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