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IT Service Management

Build processes that are more sustainable and meant for the future!

IT Service Management (ITSM) refers to organizational activities performed in a structured and organized manner with an aim to deliver high quality IT services to customers. As part of IT Service Management, business processes follow a set of standardized procedures in order to meet the needs of customers. Read more Operating with a common objective, several frameworks contribute to the discipline of IT Service Management and the most popular of them is ITIL®. Previously referred as Information Technology Infrastructure Library®, ITIL® is a widely-accepted, comprehensive, publically available guidance for IT Service Management. Adoption of this framework helps organizations to improve resource utilization, decrease rework, be more competitive, integrate processes, deliver high quality services, and do a lot more.

ITIL® framework has been successfully deployed across various verticals, including government agencies, banking and insurance, telecommunications, manufacturing, education and health. As a matter of fact, in 2006, the State of North Carolina’s IT Department made several improvements with ITIL®. By introducing an Incident & Change Management process, the organization witnessed a 32% improvement in its incident-resolving process. On the other hand, as per Smart Enterprise Magazine, Visa (financial services company) reduced the time to resolve system outage incidents by 75% with the help of ITIL®. Other than these, Microsoft, IBM, Shell Oil, HSBC, The Walt Disney Company, JP Morgan Chase, Avaya, Hospital Corporation of America etc are just a few examples of the world-across implementation of ITIL®.

Needless to say and with industry-based facts confirming ITIL®professionals’ salaries as high as $80,000 annually, this is the time to get your share of ITSM knowledge! Contact us now. Hide

IT Service Management Online Courses

  • 16 Hrs Training
  • Certified Trainer
  • ITIL® Authorized Training Partner
  • 24/7 e-Learning Access
  • 5 Assessments & 3 Mock Tests
  • 16 PDUs
  • Certification from AXELOS
$ 195
View Details

  • 16 Hrs Training
  • 2 Mock Tests
  • Experienced Trainer
  • Exam Preparation Tips
  • 24x7 e-Learning Access
  • Training Certificate
$ 425
View Details

  • 16 Hrs Training
  • 2 Mock Tests
  • Exam Preparation Tips
  • Experienced Trainer
  • 24x7 e-Learning Access
  • Training Certificate
$ 425
View Details

  • 16 Hrs Training
  • 2 Mock Tests
  • Experienced Trainer
  • Exam Preparation Tips
  • 24x7 e-Learning Access
  • Training Certificate
$ 425
View Details

  • 16 Hrs Training
  • 2 Mock Tests
  • Experienced Trainer
  • Exam Preparation Tips
  • 24x7 e-Learning Access
  • Training Certificate
$ 425
View Details

  • 16 Hrs Training
  • 2 Mock Tests
  • Certified Trainer
  • Exam Preparation Tips
  • 24x7 e-Learning Access
  • ITIL® CSI Certification from AXELOS®
$ 425
View Details

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