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Get ready for the MB-230: Dynamics 365 for Customer Service exam

MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate

Get ready for the MB-230: Dynamics 365 for Customer Service exam

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Instructor-Led Online Training

  • 8 Hrs. Instructor-led Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support
$ 290
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
21 Dec 2019 28 Dec 2019 8 06:00 PM - 09:00 PM Sat, Sun
04 Jan 2020 11 Jan 2020 8 06:00 PM - 09:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal.  Dynamics 365 for Customer Service is transforming industries, like financial services, government, healthcare, manufacturing and resources, and retail and customer goods, with its highly productive capabilities.

MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training aims at delivering strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. As one of the biggest players in the business solutions market, Dynamics 365 is continuing to grow, making Dynamics 365 professionals extremely desirable in the industry. Once certified, Microsoft certified professionals are hired by companies to evaluate, plan, migrate, deploy, and manage Microsoft Dynamics 365 services.

Multisoft Virtual Academy, an accredited learning partner of Microsoft, offers the MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training program to professionals who want to embark on a flourishing career as Microsoft 365 Enterprise Admin. This training program is designed by Microsoft specialists to familiarize participants with industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Thus, participants gain a comprehensive knowledge of the Customer Service application's role in relation to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance. 

Course Contents

Course ContentDetailed Course Topics

Customer Service Overview

Case Management

Service Level Agreements and Entitlements

Knowledge Management

Course Prerequsite

<p>Participants must have completed one of the Microsoft 365 workload administrator certification paths.</p>

Target Audience

Customer Service Representatives

Customer Service Managers

Consultants

Individual who want to become a Microsoft 365 Enterprise Admin.

 

Certification

Customer Service Overview Case Management Service Level Agreements and Entitlements Knowledge Management

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