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MB-230T01: Microsoft Dynamics 365 Customer Service Training Certification Course

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Get ready for the MB-230: Dynamics 365 for Customer Service exam

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Instructor-led Training Live Online Classes

Select It Start Date No. of Hrs Time (IST) Day  
01 Oct 2022 08 06:00 PM - 09:00 PM Sat, Sun
15 Oct 2022 08 06:00 PM - 09:00 PM Sat, Sun
29 Oct 2022 08 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 290

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Instructor-Led Online Training

  • 8 Hrs. Instructor-led Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Course Price At

$ 290

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Dynamics 365 for Customer Engagement for Customer Service Associate Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal.  Dynamics 365 for Customer Service is transforming industries, like financial services, government, healthcare, manufacturing and resources, and retail and customer goods, with its highly productive capabilities.

MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training aims at delivering strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. As one of the biggest players in the business solutions market, Dynamics 365 is continuing to grow, making Dynamics 365 professionals extremely desirable in the industry. Once certified, Microsoft certified professionals are hired by companies to evaluate, plan, migrate, deploy, and manage Microsoft Dynamics 365 services.

Multisoft Virtual Academy, an accredited learning partner of Microsoft, offers the MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training program to professionals who want to embark on a flourishing career as Microsoft 365 Enterprise Admin. This training program is designed by Microsoft specialists to familiarize participants with industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Thus, participants gain a comprehensive knowledge of the Customer Service application's role in relation to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance. 

Dynamics 365 for Customer Engagement for Customer Service Associate Course Content

  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management

Dynamics 365 for Customer Engagement for Customer Service Associate Course Prerequisite

Participants must have completed one of the Microsoft 365 workload administrator certification paths.

Target Audience

  • Customer Service Representatives
  • Customer Service Managers
  • Consultants
  • Individual who want to become a Microsoft 365 Enterprise Admin.

Dynamics 365 for Customer Engagement for Customer Service Associate Course Completion Certificate

Stand out from the crowd!!

Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.

These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID

Dynamics 365 for Customer Engagement for Customer Service Associate Corporate Training Certification

Invest in the future of your company to increase the skill set of your workforce and inspire loyalty. Multisoft Virtual Academy provides meaningful and best in class corporate trainings to your employees. Our training programs are designed by global subject matter experts and highly skilled instructional designers, offering highest quality learning solutions to drive productivity throughout your business.

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Tailored Corporate Training

Customize your training and development processes to the unique skills and traits of your employees. You can entirely customize a training program, from schedule, to duration and course material to choosing a certified global subject matter expert.

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Global Subject Matter Experts

We have a panel of highly skilled global subject matter experts with relevant industry experience. Our trainers work alongside the client to help them achieve their learning and skill development goals.

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Project Based Training

Get hands-on experience and knowledge to understand client’s project requirement. Our global subject matter experts will teach you how to execute project with real-life examples & scenarios.

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Comprehensive Learning Solution

Enhance employees’ performance and credibility with our 360º learning solutions. Avail lifetime access to e-learning material and recorded training session videos. Check learning and performance progress in real-time with our skill analysis tools.

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