Share your details for best career advice.
|Select It||Start Date||No. of Hrs||Time (IST)||Day|
|11 Feb 2023||08||06:00 PM - 09:00 PM||Sat, Sun|
|18 Feb 2023||08||06:00 PM - 09:00 PM||Sat, Sun|
|25 Feb 2023||08||06:00 PM - 09:00 PM||Sat, Sun|
|11 Mar 2023||08||06:00 PM - 09:00 PM||Sat, Sun|
Course Price At
Schedule does not suit you?
Want to take one-on-one training?
Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal. Dynamics 365 for Customer Service is transforming industries, like financial services, government, healthcare, manufacturing and resources, and retail and customer goods, with its highly productive capabilities.
MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training aims at delivering strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. As one of the biggest players in the business solutions market, Dynamics 365 is continuing to grow, making Dynamics 365 professionals extremely desirable in the industry. Once certified, Microsoft certified professionals are hired by companies to evaluate, plan, migrate, deploy, and manage Microsoft Dynamics 365 services.
Multisoft Virtual Academy, an accredited learning partner of Microsoft, offers the MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training program to professionals who want to embark on a flourishing career as Microsoft 365 Enterprise Admin. This training program is designed by Microsoft specialists to familiarize participants with industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Thus, participants gain a comprehensive knowledge of the Customer Service application's role in relation to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.
Participants must have completed one of the Microsoft 365 workload administrator certification paths.
Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.
These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.
Invest in the future of your company to increase the skill set of your workforce and inspire loyalty. Multisoft Virtual Academy provides meaningful and best in class corporate trainings to your employees. Our training programs are designed by global subject matter experts and highly skilled instructional designers, offering highest quality learning solutions to drive productivity throughout your business.
Customize your training and development processes to the unique skills and traits of your employees. You can entirely customize a training program, from schedule, to duration and course material to choosing a certified global subject matter expert.
We have a panel of highly skilled global subject matter experts with relevant industry experience. Our trainers work alongside the client to help them achieve their learning and skill development goals.
Get hands-on experience and knowledge to understand client’s project requirement. Our global subject matter experts will teach you how to execute project with real-life examples & scenarios.
Enhance employees’ performance and credibility with our 360º learning solutions. Avail lifetime access to e-learning material and recorded training session videos. Check learning and performance progress in real-time with our skill analysis tools.
" Great experience of learning R .Thank you Abhay for starting the course from scratch and explaining everything with patience."
" It's a very nice experience to have GoLang training with Gaurav Gupta. The course material and the way of guiding us is very good."
"Training sessions were very useful with practical example and it was overall a great learning experience. Thank you Multisoft."
"It has been a very great experience with Diwakar. Training was extremely helpful. A very big thanks to you. Thank you Multisoft."
"Agile Training session were very useful. Especially the way of teaching and the practice session. Thank you Multisoft Virtual Academy"
"Great learning and experience on Golang training by Gaurav Gupta, cover all the topics and demonstrate the implementation."
"Attended a virtual training 'Data Modelling with Python'. It was a great learning experience and was able to learn a lot of new concepts."
"Training sessions were very useful. Especially the demo shown during the practical sessions made our hands on training easier."
"VBA training provided by Naveen Mishra was very good and useful. He has in-depth knowledge of his subject. Thankyou Multisoft"