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MB-230T01: Microsoft Dynamics 365 Customer Service Training Certification Course

Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal.

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Instructor-led Training Live Online Classes

Suitable batches for you

02 Mar 2024 08 06:00 PM - 09:00 PM Sat, Sun
09 Mar 2024 08 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 290

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Talk to our training advisor

Instructor-led Training Live Online Classes

02 Mar 2024 08 06:00 PM - 09:00 PM Sat, Sun
09 Mar 2024 08 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 290

Enroll Now
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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

$ 290

Enroll Now
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Talk to our training advisor

Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 08 Hrs.
  • Subject Matter Expert
  • Lifetime e-learning access
  • Recorded Sessions
  • After Training Support
  • Free Online Assessments

MB-230T01: Microsoft Dynamics 365 Customer Service Training Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business solution that allows customer service teams to work quickly and effectively to resolve and manage cases, deliver fantastic customer satisfaction and build customer loyalty. Global organizations are implementing this efficient customer service platform to provide the best service possible and keep their customers happy and loyal. Dynamics 365 for Customer Service is transforming industries, like financial services, government, healthcare, manufacturing and resources, and retail and customer goods, with its highly productive capabilities.

MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training aims at delivering strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. As one of the biggest players in the business solutions market, Dynamics 365 is continuing to grow, making Dynamics 365 professionals extremely desirable in the industry. Once certified, Microsoft certified professionals are hired by companies to evaluate, plan, migrate, deploy, and manage Microsoft Dynamics 365 services.

Multisoft Virtual Academy, an accredited learning partner of Microsoft, offers the MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate online training program to professionals who want to embark on a flourishing career as Microsoft 365 Enterprise Admin. This training program is designed by Microsoft specialists to familiarize participants with industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Thus, participants gain a comprehensive knowledge of the Customer Service application's role in relation to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance. 

MB-230T01: Microsoft Dynamics 365 Customer Service Training Course Content

  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management

MB-230T01: Microsoft Dynamics 365 Customer Service Training Course Prerequisite

Participants must have completed one of the Microsoft 365 workload administrator certification paths.

Target Audience

  • Customer Service Representatives
  • Customer Service Managers
  • Consultants
  • Individual who want to become a Microsoft 365 Enterprise Admin.

MB-230T01: Microsoft Dynamics 365 Customer Service Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

MB-230T01: Microsoft Dynamics 365 Customer Service Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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