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MS Certified Dynamics 365 for Customer Service Functional Consultant Associate

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Learn how to boost brand loyalty with Microsoft Dynamics 365 Customer Service Function Consultant Associate Online Training course from Multisoft Virtual Academy. Get trained from global subject matter experts and skilled trainers of Multisoft and earn a globally recognized training certificate.

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Instructor-led Training Live Online Classes

Select It Start Date No. of Hrs Time (IST) Day  
10 Dec 2022 48 06:00 PM - 10:00 AM Sat, Sun
24 Dec 2022 48 06:00 PM - 10:00 AM Sat, Sun
07 Jan 2023 48 06:00 PM - 10:00 AM Sat, Sun
21 Jan 2023 48 06:00 PM - 10:00 AM Sat, Sun

Course Price At

$ 525

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Instructor-Led Online Training

  • 48 Hrs. Instructor-led Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support

Course Price At

$ 525

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Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business application platform that helps organizations to maximize brand loyalty, improve the value they are providing to clients, and differentiate their brand. Businesses, big or small, that implement this solution are able to provide world-class customer service and strengthen customer loyalty. Microsoft conducts Dynamics 365 exams to validate professionals’ skills and knowledge of this promising business solution. Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training teaches new skills that prepare professionals for their career and lay the foundation for success on the certification exam. Once certified, professionals become qualified to build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

  • In order to earn the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification, candidates need to pass the following two exams:
  • MB-200: Microsoft Dynamics 365 Customer Engagement Core Associate
  • MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate

Multisoft Virtual Academy, which is a renowned training organization and an authorized learning partner of Microsoft, offers a consolidated Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training program to professionals who want to build a career as Dynamics 365 Customer Engagement Functional Consultant. This certification boosts professionals’ careers by demonstrating their expertise in Dynamics 365 for Customer Service and validating their proficiency as a functional consultant in customer service. Professionals who go through this online training program learn to assist businesses in delivering top-notch customer service, and hence are highly valued by employers.

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Content

  • MB-200T01: Dynamics 365: Power Platform Fundamentals
  • MB-200T02: Dynamics 365: Power Platform Automation
  • MB-200T03: Dynamics 365: Power Platform Integrations
  • MB-200T04: Dynamics 365: Power Platform Test and Deploy
  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Prerequisite

Participants must have a general knowledge of Microsoft Windows and Microsoft Office.

Target Audience

  • Individuals who want to become Dynamics 365 Customer Engagement Functional Consultant

Microsoft Dynamics 365 Customer Service Function Consultant Associate Course Completion Certificate

Stand out from the crowd!!

Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.

These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.

Multisoft Training Completion Certificate Features :
  • Globally recognized certificate with the complete name of the candidate & Multisoft Virtual Academy logo
  • Clear specification of Course ID & Course Name
  • Certificate with Date of Issuance
  • Unique certificate ID
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Microsoft Dynamics 365 Customer Service Function Consultant Associate Corporate Training Certification

Invest in the future of your company to increase the skill set of your workforce and inspire loyalty. Multisoft Virtual Academy provides meaningful and best in class corporate trainings to your employees. Our training programs are designed by global subject matter experts and highly skilled instructional designers, offering highest quality learning solutions to drive productivity throughout your business.

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Tailored Corporate Training

Customize your training and development processes to the unique skills and traits of your employees. You can entirely customize a training program, from schedule, to duration and course material to choosing a certified global subject matter expert.

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Global Subject Matter Experts

We have a panel of highly skilled global subject matter experts with relevant industry experience. Our trainers work alongside the client to help them achieve their learning and skill development goals.

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Project Based Training

Get hands-on experience and knowledge to understand client’s project requirement. Our global subject matter experts will teach you how to execute project with real-life examples & scenarios.

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Comprehensive Learning Solution

Enhance employees’ performance and credibility with our 360º learning solutions. Avail lifetime access to e-learning material and recorded training session videos. Check learning and performance progress in real-time with our skill analysis tools.

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