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Validate your abilities to craft smart, effective customer experience solutions

Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate Certification Online Training Course

Validate your abilities to craft smart, effective customer experience solutions

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Instructor-Led Online Training

  • 48 Hrs. Instructor-led Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support
$ 790
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
26 Oct 2019 01 Dec 2019 48 06:00 PM - 10:00 PM Sat, Sun
09 Nov 2019 15 Dec 2019 48 06:00 PM - 10:00 PM Sat, Sun
23 Nov 2019 29 Dec 2019 48 06:00 PM - 10:00 PM Sat, Sun
07 Dec 2019 12 Jan 2020 48 06:00 PM - 10:00 PM Sat, Sun

Schedule does not suit you, contact us now!    |    Want to take one-on-one training, contact us now!

Course Overview

Microsoft Dynamics 365 for Customer Service is a cloud-based business application platform that helps organizations to maximize brand loyalty, improve the value they are providing to clients, and differentiate their brand. Businesses, big or small, that implement this solution are able to provide world-class customer service and strengthen customer loyalty. Microsoft conducts Dynamics 365 exams to validate professionals’ skills and knowledge of this promising business solution. Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training teaches new skills that prepare professionals for their career and lay the foundation for success on the certification exam. Once certified, professionals become qualified to build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.

  • In order to earn the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification, candidates need to pass the following two exams:
  • MB-200: Microsoft Dynamics 365 Customer Engagement Core Associate
  • MB-230T01: Dynamics 365 for Customer Engagement for Customer Service Associate

 

Multisoft Virtual Academy, which is a renowned training organization and an authorized learning partner of Microsoft, offers a consolidated Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate online training program to professionals who want to build a career as Dynamics 365 Customer Engagement Functional Consultant. This certification boosts professionals’ careers by demonstrating their expertise in Dynamics 365 for Customer Service and validating their proficiency as a functional consultant in customer service. Professionals who go through this online training program learn to assist businesses in delivering top-notch customer service, and hence are highly valued by employers.

Course Contents

Course ContentDetailed Course Topics
  • MB-200T01: Dynamics 365: Power Platform Fundamentals
  • MB-200T02: Dynamics 365: Power Platform Automation
  • MB-200T03: Dynamics 365: Power Platform Integrations
  • MB-200T04: Dynamics 365: Power Platform Test and Deploy
  • Customer Service Overview
  • Case Management
  • Service Level Agreements and Entitlements
  • Knowledge Management

Target Audience

  • Individuals who want to become Dynamics 365 Customer Engagement Functional Consultant

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Disclaimer
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP and SP are registered marks of the Project Management Institute, Inc.
  • PRINCE2® is a registered trade mark of AXELOS Limited
  • ITIL® is a registered trade mark of AXELOS Limited
  • MSP® is a registered trade mark of AXELOS Limited
  • The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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