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Become Certified in Jira Service Desk Administration

ACP-400 Jira Service Desk Administration Online Training

Become Certified in Jira Service Desk Administration

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Instructor-Led Online Training

  • 8 Hrs. Instructor-led Online Training
  • Recorded Videos After Training
  • Digital Learning Material
  • Course Completion Certificate
  • Lifetime e-Learning Access
  • 24x7 After Training Support
$ 180
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Training Schedule
Start Date End Date No. of Hrs Time (IST) Day  
18 Jan 2020 19 Jan 2020 8 06:00 PM - 10:00 PM Sat, Sun
01 Feb 2020 02 Feb 2020 8 06:00 PM - 10:00 PM Sat, Sun
15 Feb 2020 16 Feb 2020 8 06:00 PM - 10:00 PM Sat, Sun
29 Feb 2020 01 Mar 2020 8 06:00 PM - 10:00 PM Sat, Sun

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Course Overview

Jira is a powerful work management tool that is designed for all kinds of use cases, from requirements and test case management to agile software development. It helps teams to plan, assign, track, report, and manage work. The four products built on the Jira platform are Jira Software, Jira Service Desk, Jira Ops, and Jira Core. Jira Service Desk is a software program that is used by IT teams to stay in loop with developers, deliver a better service experience, and get started with preconfigured IT and customer service templates, etc. Jira Service Desk Administrators are the ones who manage, customize, and configure Jira Service Desk from within the Jira user interface. Jira Service Desk Administration certification is an industry-recognized credential that validates professionals’ proficiency in setting up and optimizing Jira Service Desk for any service management team.

ACP-400 Jira Service Desk Administration online training program aims at helping professionals, who own experience in administering Jira Service Desk Server, learn how to take advantage of Atlassian resources and community to help their team implement best practices. At Multisoft, the training sessions are conducted by experienced instructors who not only focus on conceptual knowledge of the subject but also help participants gain practical experience on the platform. They provide participants with a deeper knowledge of the features and functionality of JIRA Service Desk and how to benefit from seeing JIRA Software in action with real world settings and examples.

Course Contents

Course ContentDetailed Course Topics
  • JIRA Concepts Overview
  • Users, Groups and Access
  • The Simpler Schemes
  • Fields
  • Screens
  • Service Desk Management
  • Service Desk Workflows

Course Prerequsite

  • There are no prerequisites for the ACP-400 Jira Service Desk Administration online training.

Target Audience

  • JIRA Application Administrators and those with the responsibility to define projects and configurations (not service desk leads). 

 

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