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|Select It||Start Date||No. of Hrs||Time (IST)||Day|
|04 Feb 2023||16||06:00 PM - 09:00 PM||Sat, Sun|
|11 Feb 2023||16||06:00 PM - 09:00 PM||Sat, Sun|
|18 Feb 2023||16||06:00 PM - 09:00 PM||Sat, Sun|
|25 Feb 2023||16||06:00 PM - 09:00 PM||Sat, Sun|
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ITIL®, a universally accepted framework, outlines the best practices for IT Service Management. It allows organizations to effectively manage IT services according to the business needs.
There are four levels of qualification within the ITIL® scheme namely, the Foundation level, Practitioner level, Intermediate level, Expert level and Master level. The ITIL® Intermediate level qualification is divided into Service Lifecycle and Service Capability modules. The Service Lifecycle further comprises of 5 modules, and Service Operation (SO) is one of them. Also, each module suggests a different methodology to perform IT Service Management. Multisoft Virtual Academy provides ITIL® Intermediate Service Operation Training.
This ITIL® Intermediate online training module concentrates on the principles, processes, operational activities and functions that empower individuals with the capacity to successfully manage products and performance of services. Also, it covers all the management and operational tasks related to the coordination and execution of services developed during the Service Strategy, Design and Transition phases of the IT Service Lifecycle.
Achieving the ITIL® Intermediate Service Operation certification provides candidates with 3 credits. In order to progress to the Expert Level, individuals need to fulfill the credit criteria as prescribed on the ITIL® website. After the successful completion of this training, individuals can aim for the ITIL® Expert level, followed by the Master level.
Multisoft Virtual Academy provides certificates of completion to all the aspirants on successful completion of the program.
These digital credentials will allow trained professionals to present a globally-recognized record of their learning to anyone, at any time.
Invest in the future of your company to increase the skill set of your workforce and inspire loyalty. Multisoft Virtual Academy provides meaningful and best in class corporate trainings to your employees. Our training programs are designed by global subject matter experts and highly skilled instructional designers, offering highest quality learning solutions to drive productivity throughout your business.
Customize your training and development processes to the unique skills and traits of your employees. You can entirely customize a training program, from schedule, to duration and course material to choosing a certified global subject matter expert.
We have a panel of highly skilled global subject matter experts with relevant industry experience. Our trainers work alongside the client to help them achieve their learning and skill development goals.
Get hands-on experience and knowledge to understand client’s project requirement. Our global subject matter experts will teach you how to execute project with real-life examples & scenarios.
Enhance employees’ performance and credibility with our 360º learning solutions. Avail lifetime access to e-learning material and recorded training session videos. Check learning and performance progress in real-time with our skill analysis tools.
To prepare for ITIL® Intermediate Certification, participants must meet the following requirements: • Attended training from an Accredited Training Organization (ATO) such as Multisoft Virtual Academy • Hold the ITIL® 2011 Foundation Certificate or the ITIL® v2 Foundation plus Bridge certificate • 2-4 years of professional working experience in IT Service Management is highly desirable
Holding the ITIL® Foundation Certificate is mandatory for taking the ITIL® Intermediate Service Operation Exam. You can achieve both the certifications (Foundation and Intermediate) by registering with Multisoft Virtual Academy. Write to us at firstname.lastname@example.org.
An IT professional, who is directly or indirectly involved in ITSM can gain value from ITIL® Intermediate: • Individuals who have attained the ITIL® Foundation Certificate and wish to advance and specialize in specific service management areas • CIOs, CTOs, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers, IT Security Managers and ITSM trainers. • IT professionals in an organization who have adopted ITIL® and need to be informed about on-going service improvement programs. Read on ITIL® Certification: Key for Professional Growth in IT to know how ITIL® benefits professionals globally.
|Common ITSM Issues||Aligned Course|
|Misalignment Between IT and Business||Service Strategy or Service Offerings & Agreements|
|IT is Considered Poor Value for Money||Depends on the source of issue – Service Offerings & Agreements|
|Over-focus on Functionality||Service Design or Planning Protection & Optimization|
|Poor Change Management||Service Transition or Release Control & Validation|
|Too Many Incidents and Problems||Service Operation or Operational Support & Analysis|
|Problems using External Suppliers||Service Design or Planning Protection & Optimization|
On the basis of an individual’s role, responsibilities and career aspirations, some modules will be more essential than others. For instance, the Service Strategy Lifecycle module will be essential for a Portfolio Manager owing to its grounding in Service Strategy & Portfolio Management. Additionally, both lifecycle and capabilities streams have different target audiences, despite an overlap of content. Please write to us at email@example.com to know which module is the most relevant for you.
Effective Service Operation depends on several processes and activities, including: • Event management • Incident management • Request fulfillment • Problem management • Access management Visit the official website of Axelos to get the details about all processes and activities of ITIL® Service Operation.
There are a lot of misconceptions about ITIL®. Read on ITIL® Myths & Misconceptions to know the real essence of ITIL® for a professional and an organization.
Multisoft Virtual Academy works on providing you summary of updates about courses that you prefer to study. Simply register and get in touch with our expert Program Managers, who entertain all your queries; thereby, delivering best solutions at your time, your place, your pace.
Assessments, mock tests, assignments and multiple practice questions are available in the data bank to ensure that our students ace in the very first exam attempt. Project your level of knowledge and areas of improvement. These mock tests are time-based that are available on the Learning Management System (LMS). At the end of each test, the LMS provides students with the correct answers and their explanations. Moreover, a detailed report shows the complete analysis of your proficiency and areas of development.
ITIL® is an individual qualification. You can get your professionals trained online, for ITIL® Foundation or ITIL® Intermediate Certification Exam, with Multisoft Virtual Academy that is an AXELOS Accredited Training Organization (ATO).
Multisoft Virtual Academy is a 360° learning solution that is a boon to learning enthusiasts in the modern world. The academy is visualized as a large basket of technologies where all the elements of learning are put together; however leverage to define the process is in the user’s hands, according to his/ her convenience. Moreover, the LMS (Learning Management System) provided by Multisoft Virtual Academy is its USP that makes it stand out among others. Not to forget, Multisoft has the Authorized Training Partnership with leading organizations, including Microsoft®, Oracle®, Cisco®, Intel, Red Hat, PMI®, IIBA®, Siemens, ISTQB®, PTC, Bentley and many more. Some of the salient features of Multisoft’s online training are: • Live Instructor-led Online Learning • Experienced and Certified Trainers • Collaborative Platform • 24/7 E-Learning • Assessments & Mock Tests • Score Analysis • Endless Choices • Corporate Solutions & onDemand Training Read our testimonials to know why students prefer us.
With Multisoft’s 24*7 self-paced learning program, you can have 24/7 access to the e-learning content on our website once you enroll with us for a course by paying the course fee. For further details, please write to us @ firstname.lastname@example.org.
Please write to us @ email@example.com or chat with us now for an instant solution.
You can opt for our Instructor-led Live Online Training Sessions and get your access to an interactive communication platform that complements our expert trainers’ skills by providing them intuitive tools to share documents, videos, applications and desktop in real time. Individuals who are looking for undivided attention from our experts can opt for our One-on-One Mentorship program.
For complete details, please visit us at https://www.multisoftvirtualacademy.com/ or write to us @ firstname.lastname@example.org.
Yes, the trainer at Multisoft Virtual Academy possesses an extensive corporate experience in driving business transformation activities and system improvements. With more than 20 years of experience in IT Service Management, our Expert chose to move to education to help professionals in becoming competent.
Multisoft is an AXELOS® Accredited Training Organization. After completing the ITIL® Intermediate Service Operation Training, candidates are eligible to appear for the Service Operation Examination by AXELOS, Global Partner Programme.
Multisoft Virtual Academy’s training cost for ITIL® Intermediate includes the certification fee. After the completion of the training, Multisoft schedules the certification exam with PEOPLECERT®, which is the authorized examination institute for ITIL® exams. Our pass rate for ITIL® exams has been 100% consistently. In addition, participants are provided with the ITIL® Intermediate Training Certificate from Multisoft. For more details, please send us your query @ email@example.com.
If you wish to reserve your seat in any of Multisoft’s Online Training Programs, just click on the Enroll button that directs you to our online banking payment gateway. You may even contact our Program Managers and send us your query @ firstname.lastname@example.org for specific details.
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