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Microsoft Copilot Studio Development Corporate Training by Multisoft Virtual Academy is crafted for businesses aiming to integrate AI-powered copilots into their workflows. This training covers building customized copilots, leveraging Microsoft 365 apps, connecting enterprise data, and automating processes with no-code/low-code development.
Participants will learn how to design copilots that respond to natural language, improve efficiency, and support decision-making. With hands-on labs and guided mentorship, learners master Copilot Studio capabilities—from conversation design to deployment—enabling enterprises to innovate at scale.
Whether you’re an IT professional, developer, or business leader, this program empowers teams to create tailored AI solutions that drive measurable business outcomes.
Microsoft Copilot Studio Development training is a comprehensive course that teaches professionals how to build, customize, and deploy AI-powered copilots using Microsoft’s low-code platform. The training covers designing conversational flows, integrating with Microsoft 365 apps and external data sources, and automating tasks with Power Automate. Ideal for developers, IT professionals, and business users, this course empowers learners to create intelligent, scalable solutions that enhance productivity and streamline organizational workflows.
- Introduction
- Get started working with environments
- Create bots and work with the Microsoft Copilot Studio interface
- Create topics
- Test bots
- Publish bots and analyze performance
- Exercise - Build your first chatbot

- Introduction
- Explore Copilot Studio
- Describe the components of Copilot Studio
- Create a basic copilot
- Describe use cases for Generative AI bots
- Describe AI Builder
- Describe the lifecycle to create an AI Builder model

- Introduction
- Work with bot topics
- Branch a topic
- Create topics for existing support content
- Work with system fallback topics
- Manage topics

- Introduction
- Work with entities
- Custom entities
- Use entities in conversations
- Work with variables
- Reuse variables across topics

- Introduction
- Use Power Automate to add actions
- Transfer conversations to agents by using Omnichannel for Customer Service
- Create topics for existing support content
- Analyze bot performance

- Introduction
- Use cases
- Plan for bots
- Topics
- Design your bot
- Build solutions
- Build a conversational bot
- Validate and iterate on your design
- Extend and manage Microsoft Copilot Studio copilots

- Introduction
- Environments in Microsoft Copilot Studio
- Bot topics permissions
- Bot entities and flow permissions
- Monitor and diagnose
- Administer and manage
- Export and import bots
- Authentication

- Introduction
- Deploy the necessary extensions
- Set up the handoff to your customer service application
- Set up for voice

- Introduction
- Azure AI Services for Language
- Define your bot
- Call your service
- Deploy your bot

- Introduction
- Scenarios and prerequisites
- Get started with Generative AI - Copilot creation
- Get started with Generative AI - Generative Answers
- Fundamental knowledge - Natural Language Understanding with Microsoft Copilot Studio
- Ideation
- Requirements gathering and topic planning
- Practice

- Introduction
- Exercise - Build your first copilot
- Exercise - Try out a conversation in the Test copilot pane
- Exercise - Create your first topic
- Exercise - Publish your copilot to the demo site for testing

- Introduction
- Setup
- Entities in Microsoft Copilot Studio
- Variables
- Use variables in conditions
- Use topic nodes
- Question node behavior
- Rich text options for message and question nodes
- Message variations
- Productivity features
- Speech authoring
- Code view and Power Fx

- Introduction
- Fundamental knowledge - Power Automate
- Exercise - Build a basic Power Automate flow in Microsoft Copilot Studio
- Build plugins and connectors for Microsoft 365 Copilot

- Introduction
- Extension fundamentals
- Add knowledge with Graph connectors
- Add skills with plugins
- Build your own copilot

- Introduction
- Why extend Copilot?
- Which path for extensibility should you choose?
- What are the benefits and limitations?
- Optimize your plugin for Microsoft 365 Copilot
- How will you use your plugin or connector?
- Apply data, privacy, and security practices when developing your plugin or connector

- Introduction
- What are message extensions?
- Create a message extension
- Exercise - Create a message extension
- Add single sign-on
- Exercise - Add single sign-on
- Retrieve product information from SharePoint Online
- Exercise - Retrieve product information from SharePoint Online
- Extend and optimize message extensions for use with Copilot for Microsoft 365
- Exercise - Extend and optimize message extensions for use with Copilot for Microsoft 365

- Introduction
- What are Microsoft Graph connectors?
- Configure an external connection and deploy schema
- Exercise - Configure an external connection and deploy schema
- Import external content
- Exercise - Import external content
- Ensure secure access with access control list
- Exercise - Ensure secure access with access control list
- Understand requirements and recommendations for integrating Microsoft Graph connectors with Copilot for Microsoft 365
- Exercise – Enable external connection for inline results
- Exercise – Get answers based on external content in Copilot

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Microsoft Copilot Studio Development Corporate Training Certification
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