How Service Strategy can help in handling customers? Check out!

ITIL® Intermediate Service Operation (SO) Training Course an acronym of Information Technology Infrastructure Library and is used by the IT organizations for serving their clients and users efficiently. ITIL® framework aids the organizations in the improvisation of IT infrastructure and development of new practices to get profits.


ITIL® Intermediate Continual Service Improvement Training Course is one of the important stages of ITIL® Lifecycle and assist the organizations to deliver the best in class IT Service Management processes. Following are the five stages that comprise its Service Lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Service Strategy Stage

Service Strategy is the stage that identifies and defines the relationship between the clients and the application support team. It helps them to get familiar with the client’s requirements and understand the objectives; thus, bringing down the risk about any confusion in services. Let’s get an insight into different processes that are covered under the Service Strategy stage:

  • Strategy Generation: Under this process the consultant understands the client’s support  approach for the application and how can it be applied for the application support team. This process helps the consultants to learn about how the team can fit into the client’s organization and what can be the success factors that can be applied for the application support team.
  • Service Portfolio Management: This process helps in defining the services that are reachable under the scope of application support team. It also notes down the success analytical success factors, that are categorized as high value factors as per the clients and these are further labeled by the team.
  • Demand Management: This process helps in defining the user department that will support the application team and defines the procedure in which the application support team will receive the tasks and communicate with other departments. This process helps in defining the factors that the application support team can make use of for setting work priorities.

ITIL Intermediate Service Transition (ST) Training Course has a deep scope for the IT professionals who wish to make career in IT Service Management and a formal training at Multisoft Virtual Academy will help them in this context. The ITIL® Intermediate online training course will let the candidates have a deeper insight about the knowledge imparted by the expert trainers. Also, the flexibility in the batch timings and the hands-on sessions are an added advantage for the aspirants.

If you wish to grab some more information about the course or have any queries raising up in your mind; feel free to contact us at:

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