ITIL V4 Guiding Principles and Service Value Chain – ITIL V4 Foundation Training Course

When looking for an ITIL V4 Foundation Training course to enrol in, most of us always look for the best training organization to deliver the course. But, what we often overlook is to check whether the course actually benefits our career or not.

The best and may be the only way to find that out is to do a little research and learn about the platform, service or technology so that you know what all the course would be about, the capabilities and benefits offered by the technology or platform. This way you would know exactly what you are going to learn and get a better grasp of the concepts. In this article, you will learn the guiding principles of ITIL V4 and ITIL Service Value Chain.

 ITIL V4 Guiding Principles – ITIL V4 Foundation Training Course

The previous version, ITIL V3 was considered to lack a set of overarching principles for ITSM process designing and execution. ITIL V3 was also considered to be overly prescriptive standard, as it stated IT organizations what and when processes be implemented but failed to explain the way to manage the process.

In order to address this issue, ITIL V4 framework was introduced, wherein the framework consists of 7 guiding principles to drive value creation for IT organizations. ITIL V4 guiding principles play important role, enabling better decision-making and assist IT managers develop strategies and conclusions for cases where ITIL V4 guidance principles have not been implemented. 

The seven new guiding principles of ITIL 4b are as follows:

  • Focus on Value – This is the first guiding principle of ITIL that states that practitioners focus should be always on delivering value to the business through effective IT service management.
  • Start Where You Are – This ITIL principle asks organizations not to leave or abandon their existing systems after adopting ITIL 4 framework. In its place, organizations should preserve capabilities of the system that enables them to meet their needs, improve it when necessary, and even develop a new system when required.
  • Progress Iteratively with Feedback – Changes or improvements that are big in nature can lead to big problems that are not only difficult to measure but also resolve. ITIL 4 encourages practitioners to improve processes iteratively by collecting feedback and evaluating success at every phase to avoid setbacks. Changes should be measure based on the success before the company moves to next phase in the process.
  • Collaborate and Promote Visibility – ITIL 4 practitioners are encouraged to promote transparency and visibility of IT operations between team members, stakeholders, and partners. Increased visibility promotes communication and collaboration between departments, enables project and process owners to collect valuable feedback and insight from throughout the organization, and helps eliminate redundancies and information or knowledge silos.
  • Think and Work Holistically – The fifth guiding principle of ITIL 4 encourages practitioners to assume responsibility for how their work fits into the overall service value system. No task exists in a vacuum and each action, sub-process, or process should be conducted with a view to minimizing risks and costs while delivering the greatest amount of value for the business.
  • Keep It Simple and Practical – Simplicity and practicality are antithetical to the view that some practitioners have of ITIL as a prescriptive and inflexible framework. ITIL 4 addresses this criticism by directing its practitioners to simplify and right-size the use of processes, tools, and resources to match organizational needs. As a side note, ITIL V3’s “processes” are called “practices” in ITIL 4, a change that reflects their newly emphasized flexibility for the needs of IT organizations.
  • Optimize and Automate – The final guiding principle of ITIL encourages practitioners to automate and optimize processes wherever possible. Manual processes are easily forgotten or overlooked, error-prone by nature, and tedious and time-consuming. IT organizations should automate anything that they can, reserving human intervention for processes where it is genuinely necessary.

ITIL Service Value Chain – ITIL V4 Foundation Training Course

ITIL 4 service value chain is described as a combination of six key activities that work in conjunction to deliver a product or a service, thus creating value for the users. The activities work with different combinations of ITIL management practices for performing a specific type of work. Furthermore, these activities are interconnected and collect inputs from within the service value chain or from external sources.

The activities described in the ITIL service value chain are as follows:

  • Plan: The creation of plans, policies, standards and setting the direction for a certain value stream.
  • Improve: Ensuring the continual improvement of the practices, products, and services offered by the organization.
  • Engage: Establishing good relationships with all stakeholders and end-users, to provide transparency and a clear understanding of the products and services.
  • Design and transition: Ensures that the products and services offered continuously meet stakeholders’ demands.
  • Obtain/build: Ensures the availability of service components like hardware, software, services, etc., whenever and wherever they are needed.
  • Deliver and support: Ensures that services are delivered and supported in a way that it meets the stakeholders’ expectations.

Why choose Multisoft Virtual Academy for ITIL V4 Foundation Training course?

Multisoft Virtual Academy has been in training industry for more than 2 decades and backed by a team of global subject matter experts from around the world. When you enroll for ITIL V4 Foundation Training course from Multisoft, you get the opportunity to learn from experienced industry experts and gain experience and skills in ITIL V4 with hands-on experience from real-life projects and assignments. All the courses offered by Multisoft come with perks like lifetime access to e-learning material, recorded training session videos and after training support.

The courses are delivered in live instructor led, one-on-one and corporate training sessions, where after successful completion of the ITIL V4 Foundation Training course, aspirants receive a globally recognized training certificate to validate and showcase their learning and skills to employers across the world. What’s more? Multisoft after training support assists you to connect with potential employers and lucrative job opportunities in related areas, so that you can step up in the career ladder without delay.


If you want to learn how to make the most of Information Technology Infrastructure Library, ITIL V4 Foundation Training course is for you. ITIL enables businesses to meet their changing IT demands using ITIL4 best practices and processes, along with lowering costs and improving the quality of IT services across the entire organization.

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