14 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun | |
15 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun | |
21 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun | |
22 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun |
Course Price At
14 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun | |
15 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun | |
21 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun | |
22 Dec 2024 | 24 | 06:00 PM - 09:00 PM | Sat, Sun |
Course Price At
Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.
Course Price At
Salesforce Service Cloud is a customer relationship management platform offered by Salesforce that focuses on customer service and support. The platform allows users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents, in order to nurture one-to-one marketing relationships with every customer across multiple channels and devices. Salesforce Service Cloud Training Course offered by Multisoft Virtual Academy imparts knowledge on all the fundamental concepts and capabilities of Salesforce Service cloud, by helping them understand the terminology related to Service cloud; learn about the factors influencing the contact centre and the considerations for business continuity; learn how to design and deploy strategies appropriate for a contact centre; handle knowledge management starting from creation to feedback including the data migration strategy; design a case management solution from case creation to closure and more.
Taught by Multisoft’s certified industry experts, this course has been designed for advance developers, administrators, Salesforce developers, senior business analyst and cloud computing consultants. Salesforce Service Cloud Training Course comes with perks like lifetime e-learning access, recorded training session videos and after training support. This course is delivered in live instructor-led one-on-one and corporate sessions. Once the candidate has successfully completed the program, he/she will be awarded with a globally recognized training certificate.
Salesforce Service Cloud Training Course Objectives:
Candidates should have completed either of the following or both the trainings to become eligible for Salesforce Service Cloud Training Course:
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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