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Curriculum Designed by Experts

Take your organization’s IT operations to the next level with Multisoft Virtual Academy’s ServiceNow Admin Corporate Training. This expert-led program equips your workforce with the essential skills to efficiently manage, configure, and administer the ServiceNow platform.
Tailored for corporate teams, our training helps professionals understand ServiceNow fundamentals, master administrative tools, manage users and data, and automate workflows. Delivered via live interactive sessions, it blends practical learning with real-time scenarios, ensuring your team gains the confidence to handle ServiceNow responsibilities effectively.
Multisoft Virtual Academy offers ServiceNow Admin training program that gives a brief introduction to ServiceNow ecosystem. This online certification course explains the implementation methods of several administrative functions, configuration and running process of the administrative tasks. After completing the training program successfully.
Topics
- An overview of ServiceNow
- Various Versions of ServiceNow
- An Architectural Overview of ServiceNow
- ServiceNow- Login and User Interface
- Ways to configure navigation
- Search and Banding options
- Ways to manage Lists and Forms
- Explore Different Filters
- Breadcrumbs and Search functionality
- Plugins
- Social and Collaboration features in ServiceNow

- User data and authentication of the users
- Adding new users and groups
- Roles and usually offered roles
- An overview of Several Admin Roles
- Testing and creating the Assignment Rules

- ServiceNow and Database tables
- Table relationships and administration
- Types of Modules and Applications
- Import Sets
- Data sources and transform maps
- CMBD (Configuration Management Database)
- ServiceNow tables and CIS
- Reporting applications and capabilities
- Running reporting

- Knowledge Management
- Knowledge base architecture and security
- Service Catalog
- Essential components of the Service Catalog
- Ways to maintain the Catalog variables and items
- Record all the producers and order guides
- Workflow situations
- Key activities
- Various conditions and stages
- Approval and SLA

- An architectural overview of Client Side and Server Side
- User Interface policy and Data policy
- User Interface Actions
- Business rules and client scripts
- An overview of different Security Levels
- ACLs and settings of the high security
- Setting events
- Notifications and logs

- Update set
- Update all the Set capture and update all the set processes
- Release cycle of ServiceNow
- Notifications
- Performance elements and stats
- An overview of ‘Connect’
- Connect - A useful collaboration tool

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We are happy to help you 24/7Multisoft Corporate Training Features
Outcome centric learning solutions to meet changing skill-demand of your organizationWide variety of trainings to suit business skill demands
360° learning solution with lifetime access to e-learning materials
Choose topics, schedule and even a subject matter expert
Skilled professionals with relevant industry experience
Customized trainings to understand specific project requirements
Check performance progress and identify areas for development
Free ServiceNow Admin Corporate Training Assessment
Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.
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ServiceNow Admin Corporate Training Certification
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