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Duration

24 Hrs.

Experience & Certified

Trainers

Type of Batch

WeekEnd/WeekDay

Program Formate

Online

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ServiceNow Course Syllabus

Curriculum Designed by Experts

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ServiceNow training is an educational program that equips individuals with the knowledge and skills to effectively use the ServiceNow platform. It covers various aspects, including IT Service Management (ITSM), IT Operations Management (ITOM), custom application development, and administration. ServiceNow training helps participants become proficient in leveraging the platform's capabilities for improved IT service delivery and automation.

  • What is a ServiceNow?
  • Why and who can User ServiceNow
  • Concept of Cloud Computing in ServiceNow
  • Introduction to ITIL Foundation
  • Navigation and Users
  • Helpful Portals
  • Releases
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  • Creating Gauges
  • Define CSS Properties, UI Properties
  • Change Visibility of Homepage and Banner
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  • Creating Application, module
  • Creating Table
  • Personalizing form and table layout 
  • Creating Section View
  • Dictionary Overrides
  • Reference Qualifiers
  • Related Lists
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  • Creating an Update Set
  • Merge update set
  • Retrieve Update set in another instance
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  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, Transitions
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  • A user of Service catalogue, Back and end execution 
  • Creating catalogue item, record producer, order guide
  • Create RITM and catalogue task
  • Attaching workflow to catalogue items
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  • Data Sources
  • XML Report
  • Transform Maps
  • Schedule data import
  • Import sets
  • Transform Scripts
  • Data Load automation
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  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
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  • Defining a template
  • Define notification
  • Email Logs
  • Introduction to SMTP and POP mail Servers
  • Trigger email and even
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  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create Schedule and child Schedule
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  • Introduction to Scheduled jobs
  • Schedule job Log
  • Scheduled reports
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  • Create Read, Write and create ACL on table and field Level.
  • Debug ACLS
  • Write ACL Scripts
  • Concept of Privileged system admin
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  • Introduction to web services
  • SOAP Messages
  • Debugging
  • Personalize users
  • Debugging business rule
  • Debugging ACL
  • Background Scripts
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  • Client Scripts
  • Business Rules
  • UI Actions
  • UI Policies
  • Data Policies
  • Script Includes
  • Data Lookup rules
  • UI pages
  • UI Macros
  • Dictionary
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ServiceNow Corporate Training UAE | Leading Training Provider Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

Multisoft Corporate Training Features

Outcome centric learning solutions to meet changing skill-demand of your organization

Wide variety of trainings to suit business skill demands

360° learning solution with lifetime access to e-learning materials

Choose topics, schedule and even a subject matter expert

Skilled professionals with relevant industry experience

Customized trainings to understand specific project requirements

Check performance progress and identify areas for development

Free ServiceNow Assessment

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