IT Service Management (ITSM) refers to organizational activities performed in a structured and organized manner with an aim to deliver high quality IT services to customers. As part of IT Service Management, business processes follow a set of standardized procedures in order to meet the needs of customers. Read more Operating with a common objective, several frameworks contribute to the discipline of IT Service Management and the most popular of them is ITIL®. Previously referred as Information Technology Infrastructure Library®, ITIL® is a widely-accepted, comprehensive, publically available guidance for IT Service Management. Adoption of this framework helps organizations to improve resource utilization, decrease rework, be more competitive, integrate processes, deliver high quality services, and do a lot more.
ITIL® framework has been successfully deployed across various verticals, including government agencies, banking and insurance, telecommunications, manufacturing, education and health. As a matter of fact, in 2006, the State of North Carolina’s IT Department made several improvements with ITIL®. By introducing an Incident & Change Management process, the organization witnessed a 32% improvement in its incident-resolving process. On the other hand, as per Smart Enterprise Magazine, Visa (financial services company) reduced the time to resolve system outage incidents by 75% with the help of ITIL®. Other than these, Microsoft, IBM, Shell Oil, HSBC, The Walt Disney Company, JP Morgan Chase, Avaya, Hospital Corporation of America etc are just a few examples of the world-across implementation of ITIL®.
Needless to say and with industry-based facts confirming ITIL®professionals’ salaries as high as $80,000 annually, this is the time to get your share of ITSM knowledge! Contact us now. Hide
Excellent training, make focused on clear understanding to the students, I thoroughly enjoyed the training.
Lalit Bhatt, India
The trainer is very good with both theoretical and practical aspects of the Subject and able to clearing the Individual doubts.
Rajeev Mittal, India
The compilation of the knowledge of ITIL foundation is very appreciable and the teaching environment is also supportive. The trainer provided a good understanding in the ITIL foundation online training and answered the questions aptly.
Davinder Singh , India
The knowledge about the course and ITIL online training was great and I felt the sessions were very interactive. The content is also very good.
Mukesh Kumar, India
The training is ITIL foundation online training is very helpful and informative.
Ravi Bhardwaj, India
The training was compelling in a variety of formal and casual presentation by giving real time examples. The Trainer has effectively communicated, both inside and outside the ITIL foundation point and on complex topics. I might want to thank the whole MVA group for the support and help amid ITIL foundation training sessions.
Thank you Multisoft !!!
GILLES NGOH NKELLE, CANADA
Choosing Multisoft for ITIL Foundation was really worth, because all the teaching and non teaching staffs were very cooperative and helped the candidates in learning the subject matter in a friendly manner. All the fundamental concepts and terminology of ITIL Service Lifecycle were taught very efficiently by the trainer; the techniques of today’s business requirement have been introduced and explained efficiently and the result amazingly shown in their performance in the workplace after getting trained. We are really thankful to the entire team for completing the training on time and providing intelligence by going out of the box. Wishing Best Wishes to Multisoft.
I am happy to have been part of this training. It has helped me build my capacity in the processes of ITIL Foundation in my day to day work as an IT Service Desk support staff and supervisor. Thank you very much, Multisoft Team. I am also very thankful to my trainer, Mr. Deepak Suri, whose teachings helped me grasp the basic techniques. I would be happy to recommend Multisoft to my colleagues and friends for any of their future training needs.
Salamatu Sia Tamba, Sierra Leone