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Duration

24 Hrs.

Experience & Certified

Trainers

Type of Batch

WeekEnd/WeekDay

Program Formate

Online

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SAP FSM Course Syllabus

Curriculum Designed by Experts

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Introduction to SAP Field Service Management" provides a concise overview of the essential features and functionalities of SAP's FSM solution. Designed for beginners, this course covers key aspects such as scheduling, dispatching, and real-time analytics, equipping participants with the foundational knowledge to optimize field service operations efficiently.

  •  How SAP Field Service Management fits into SAP Service Cloud
  •  Solution overview
  •  SAP Field Service Management functionalities
  •  Architecture
     
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  •  Data Models and APIs
  •  User Types and Cloud Accounts
  •  Business Objects
  •  Data loader and Data exporter
  •  Data object management
  •  Hands-On Exercise
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  •  Account and Company settings
  •  User Groups
  •  Service Workflow configuration
  •  Custom translations
  •  Query API
  •  Instructor Demo
  •  Hands-On Exercise
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  •  Overview
  •  Service call lifecycle
  •  Create and assign a service call
  •  Release scenarios
  •  Workflow steps
  •  Reservation types
  •  Map
  •  Using skills and filters
  •  Instructor Demo
  •  Hands-On Exercise
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  •  Overview
  •  Mobile service workflow
  •  Create new assignment on mobile (Service Call, Activity)
  •  Reserved materials.
  •  Record time (effort)
  •  Expenses & materials
  •  Activity feedback
  •  Checkout
  •  Offline considerations
  •  Instructor Demo
  •  Hands-On Exercise
     
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  •  Overview and features
  •  Smartform templates and designer
  •  Elements
  •  Smartforms in mobile application
  •  Instructor Demo
  •  Hands-On Exercise
     
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  •  What are Business Rules used for?
  •  Where to find Business Rules?
  •  Business Rule Configuration
  •  Validating and Executing a Business Rule
  •  Instructor Demo
  •  Hands-On Exercise
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  •  Overview
  •  Business reports via Dashboards
  •  Cloud reporting
  •  Integration with SAP Analytics Cloud
  •  Instructor Demo
  •  Hands-On Exercise
     
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  •  Overview & Disambiguating Multi-tenant and Single tenant
  •  Crowd Service Architecture
  •  Partner Portal
  •  Is your use case suited for Crowd Service?
  •  The crowd service workforce
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  •  Self-service functionality
  •  Self Service web application
  •  The admin portal
  •  Configuration, set up and Branding
  •  Interactive Demo
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  •  Overview of supported integration scenarios
  •  End to end process with integration points
  •  Master data, Ticket and Items integration
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SAP Field Service Management (FSM) Corporate Training in Salalah Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.

Multisoft Corporate Training Features

Outcome centric learning solutions to meet changing skill-demand of your organization

Wide variety of trainings to suit business skill demands

360° learning solution with lifetime access to e-learning materials

Choose topics, schedule and even a subject matter expert

Skilled professionals with relevant industry experience

Customized trainings to understand specific project requirements

Check performance progress and identify areas for development

Free SAP FSM Assessment

Right from the beginning of learning journey to the end and beyond, we offer continuous assessment feature to evaluate progress and performance of the workforce.

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