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Complete Guide to C4H510 SAP Service Cloud Course - Improve Your Skills Today

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Unlock the power of customer service with C4H510 SAP Service Cloud at Multisoft Virtual Academy! Dive deep into SAP's leading service platform, from configuration to real-world applications. Master tools and techniques to elevate customer experience. Enroll now and redefine service excellence!

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12 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun
13 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun
19 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun
20 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun

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Instructor-led Training Live Online Classes

12 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun
13 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun
19 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun
20 Jul 2025 24 06:00 PM - 09:00 PM Sat, Sun

Course Price At

$ 500

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Online Self Learning Courses are designed for self-directed training, allowing participants to begin at their convenience with structured training and review exercises to reinforce learning. You’ll learn through videos, PPTs and complete assignments, projects and other activities designed to enhance learning outcomes, all at times that are most convenient to you.

Course Price At

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Instructor-Led Online Training Parameters

Course Highlights

  • Duration: 24 Hrs.
  • Subject Matter Expert
  • After Training Support
  • Lifetime E-Learning Access
  • Recorded Sessions
  • Free Online Assessments
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C4H510 SAP Service Cloud Training Course Syllabus

Curriculum Designed by Experts

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The C4H510 SAP Service Cloud course by Multisoft Virtual Academy offers a deep dive into SAP's state-of-the-art customer service solution. Tailored for both new entrants and seasoned professionals, this course focuses on mastering the SAP Service Cloud platform's functionalities and leveraging its tools to enhance customer service operations. Participants will get acquainted with core concepts, such as ticket management, service request workflows, and cloud integration with other SAP solutions. The training emphasizes hands-on experience, ensuring students can effectively navigate the platform, configure settings, and tackle real-world customer service challenges.

With a curriculum designed by industry experts, attendees will explore essential modules of Service Analytics, Reporting, SLA Management, and Cloud integrations. This comprehensive course ensures a solid foundation for managing and optimizing the SAP Service Cloud environment, integrating best practices, and enhancing customer relationship management.

Beyond platform functionalities, the course also addresses strategies for successful digital transformation using SAP Service Cloud, preparing attendees for the dynamic and ever-evolving landscape of customer service in the digital age.

C4H510 SAP Service Cloud by Multisoft Virtual Academy is a comprehensive training course, focusing on equipping participants with skills and knowledge related to SAP's Service Cloud platform.

  • Overview of SAP Service Cloud
  • Navigation and Administration
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  • · Service Cloud Communication Channels
  • · Channel: E-Mail
  • · Channel: Phone
  • · Interaction Center - Agent Desktop (Add on
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  • Explaining Service Levels, Categories and Work Distributions
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  • Understanding Knowledge Base Functionality in Service Tickets
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  • Explaining Registered Products and Installed Bases
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  • Explaining Warranty Management in Ticketsa
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  • Explaining Maintenance Plans in Tickets
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  • Explaining the Role of Time Recording in Tickets and the Related Field Service Process
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  • Understanding Service Contracts in SAP Service Cloud
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  • Explaining Response Templates and Their Determination in Tickets
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  • Creating and Managing Ticket Hierarchies in SAP Service Cloud
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  • · Overview of SAP Service Cloud Integration
  • · SAP Service Cloud Work Ticket Integration with S/4HANA
  • · Integration with FSM (Field Service Management)
  • · Integration with Success Factors Employee Central
  • · Integration with SAP Commerce Cloud
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C4H510 SAP Service Cloud Training Description

C4H510 SAP Service Cloud by Multisoft Virtual Academy is a comprehensive training course, focusing on equipping participants with skills and knowledge related to SAP's Service Cloud platform. The objectives of this course are:

  • Understand the core concepts of the SAP Service Cloud solution.
  • Gain proficiency in setting up and configuring the SAP Service Cloud environment.
  • Dive deep into ticket management and service request workflows.
  • Grasp the principles of SAP Cloud for Customer (C4C) integration with other SAP solutions.
  • Understand the functionalities of the Service Analytics and Reporting module.
  • Learn best practices for user management, roles, and authorization in SAP Service Cloud.

  • SAP consultants specializing in service management
  • IT professionals working with SAP CRM software
  • Sales and customer service managers utilizing SAP platforms
  • Professionals seeking to enhance their knowledge of cloud-based tools
  • Existing SAP Service Cloud users aiming to maximize proficiency

  • Knowledge in CRM processes and practices
  • Familiarity with SAP and its software suite, including SAP CX Solutions
  • Prior experience working with SAP Service Cloud
  • Comprehensive understanding of cloud technology

C4H510 SAP Service Cloud Training Certification

Multisoft Virtual Academy provides a globally recognized training certificate to the participants, after successful completion of a training program. The training certificates are recognized and accepted across the world.

Multisoft Virtual Academy's training certificate comes with lifetime validity.

Aspirants can directly enroll for the desired course from the Book Now Button in the course page. You can also connect on Whatsapp at +91 8130666206 to talk with a training advisor. Multisoft Virtual Academy also offers customized training programs on a wide range of domains and skills.

All training programs offered by Multisoft Virtual Academy are delivered by certified industry experts, who have years of experience in the relevant domains. Multisoft Global Subject Matter Experts impart knowledge on a wide variety of training courses through one –on-one and corporate training sessions.

Multisoft Virtual Academy training certification can help participants stand out in the competitive job market. Since the training certificates are internationally accepted, participants can showcase their skills and knowledge to employers across the world.
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C4H510 SAP Service Cloud Corporate Training Certification

Interactive Virtual Training

Interactive Virtual Training

  • Global Subject Matter Experts
  • Step-by –Step Learning Approach
  • Instant Doubt Clearing
Lifetime Access

Lifetime Access

  • Lifetime E-learning Access
  • Recorded Training Session Videos
  • Free Access to Practice Tests
24x7 Assistance

24x7 Assistance

  • Help Desk Support
  • Doubt Resolution in Real-time
  • After Training Support
Hands on Experience

Hands on Experience

  • Project Based Learning
  • Learning based on real-life examples
  • Assignments and Practice Tests
Globally Recognized Training Certificate

Globally Recognized Certificate

  • Multisoft Training Certificate
  • Globally Recognized and Accepted
  • Lifetime Validity

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C4H510 SAP Service Cloud Training FAQ's

It's a comprehensive training program designed to impart skills and knowledge related to the SAP Service Cloud platform, focusing on customer service operations.

This course is ideal for customer service professionals, SAP consultants, IT managers, and those keen on mastering the SAP Service Cloud platform.

A foundational understanding of CRM and customer service processes is beneficial.

These courses prepare participants for the official SAP certification exam.

Core functionalities of SAP Service Cloud, including ticket management, service analytics, SLA management, and cloud integrations, among others.

Multisoft Virtual Academy ensure their courses align with the latest software versions.

Given the rise of e-learning, Multisoft Virtual Academy offer online training.

Multisoft Virtual Academy offer unique content emphasis, expert trainers, & special modules.

Quality courses incorporate real-world scenarios and case studies, emphasizing practical applications.

Basic requirements usually include a stable internet connection, a modern browser, and some specified tools according to the course.

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