OpenText CCM Design Training

OpenText CCM Design Training by Multisoft Virtual Academy is designed to equip professionals with the skills needed to create, manage, and optimize customer communication templates across multiple channels. Customer Communication Management (CCM) is at the heart of modern digital engagement, enabling organizations to deliver consistent, personalized, and compliant messages through print, email, web, and mobile platforms. This training provides a comprehensive understanding of the OpenText CCM suite, focusing on design principles, document composition, template creation, workflow automation, and integration with enterprise systems. Participants learn to develop dynamic communication layouts, apply business rules, and leverage data-driven personalization to enhance customer experience. Through practical exercises and real-world case studies, learners gain hands-on experience with OpenText Exstream and Communication Designer, mastering tools to streamline customer communication processes efficiently. The course also covers best practices for managing design assets, ensuring version control, and maintaining compliance with corporate standards.

Ideal for designers, developers, and communication managers, this training empowers participants to build robust communication frameworks that align with business goals. By the end of the course, participants will possess the expertise to implement scalable CCM design strategies, drive automation, and ensure consistent messaging across all customer interaction channels.